Chipotle Mexican Grill

Reviews

• TS

  Timothy Sykes

  2 days ago
  1.0
  I have been eating Chipotle all across the country for about the last 20 years. I typically have had a great experience, except when I choose the Mount Vernon, Ohio location. I keep going back hoping that I will find a satisfaction that is never there. Through my entire experience as a national customer, it's most well known that you are to expect large portions. I have even seen in New Albany, the signs in the parking lot say, "Our parking lot is small, but our burritos are not." Clearly a statement of what is to expect when you visit a Chipotle. If I go to the Mount Vernon location I feel like I have to beg for the food I am paying for. Many times I have went in there they have been out of many different ingredients from the fajita vegetables to Coca-Cola. The rice is often underdone. I have never went in there and seen a cleaning dining area. Typically every place where you can sit is dirty. The attitude of the staff is also hit and miss. They never have a bad or nasty attitude, but they rarely appear up beat and willing to serve as a person who chooses to work in customer service probably should. Maybe they know and don't have to change, since 2 local colleges keep a customer base that turns over returning, and the line is often out the door. I do talk to many other local citizens who tend to have similar experiences, and they just decide not to return instead of saying anything in hopes of change.
• JO

  jordan o'dell

  5 days ago
  1.0
  Honestly worst chipotle I’ve ever ate at. Very dirty, food doesn’t taste fresh and the prices just keep going up. Last visit I had the chicken was so charred it was inedible. Portions just keep getting smaller and smaller. I wouldn't eat here even if it was free. 0/10 don’t recommend.
• SS

  Stephen Shreve

  5 days ago
  1.0
  This location is fighting for the top spot of being the worst chipotle on earth. Multiple visits the same results...7+ team members only 1 or 2 care, interior is filthy, embarrassed to have this place in my town! Corporate please help us!
• HA

  Hunter Atherton

  Feb 27, 2026
  1.0
  15 minutes for a burrito, had no stock of anything, and when the dude was cleaning the surface i saw a piece of steak go into the pica. didn’t even have HALF of the stuff i wanted on the burrito. please just buy more stalk
• LL

  L_Richards-QB2029

  Feb 27, 2026
  1.0
  Burnt Rice Raw chicken 17$ for this and terrible proportions.

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