Our mission is to share our passion for BBQ with our customers! The quality of our products and the unique and proprietary rubs and recipes we developed make us who we are – leaders in the rapidly growing BBQ industry. In addition to preparing great food, customer service is our top priority We strive to change the concept of long waits for good BBQ by serving customers at a fast pace. Our average customer wait time is ten minutes, significantly faster than the industry average without sacrificing quality! Mouthwatering barbecue favorites to satisfy the whole gang are all the rage at Prime BBQ Smokehouse. We are your premier destination when you're looking for a good barbecue restaurant.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.