McDonald's

3.3
835 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1586 S Washington St, Millersburg, OH
44654, United States

Hours

Reviews

3.3
835 reviews
5 stars
268
4 stars
175
3 stars
130
2 stars
84
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with employees being rude and unhelpful, particularly in the drive-thru and at the counter.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, with complaints about the freshness and preparation of items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Management Issues

Feedback indicated that management was often unprofessional, with reports of rude behavior towards both customers and employees.

Inconsistent Experience

Customer experiences varied widely, with some praising quick service and good food, while others described long wait times and poor service.
  • CC
    Carter
    Jan 2, 2026
    1.0
    The atmosphere is a 3 because they seem to find it funny to close 30 minutes early and ignore customer calls afte, also don’t try to call the next day and get a refund because even though the employees ignored your call, this restaurant claims that without proof of a call you can’t get a refund, very horribly ran establishment and places like this need to get a new crew. Pathetic.
  • AA
    Abigail Adkins
    Dec 20, 2025
    1.0
    Terrible service. The only nice employee there is this one girl that always works the drive thru. The rest of the employees sound and look like they absolutely hate their life and the food is ALWAYS cold. Every single time I go there. One time me and my husband went there, we went inside to order, and his cup was sticky and gross and so I asked this guy for a new cup, as it was behind the counter and I couldn’t reach it. And he looked at me like he was extremely offended. Super rude. I am not the type of customer to complain about wait times, low staff, etc. but the fact that they care so little about their customers that they will serve them a burger and fries that tastes like it was made hours ago, and give them death glares is something I’ll definitely warn other people about when it comes to any establishment.
  • RS
    Ryan Starks
    Dec 20, 2025
    2.0
    Was ignored at counter for many minutes while drive through was served. Balance resources.
  • RB
    Regina Byler
    Dec 14, 2025
    1.0
    Came here 2 days in a row to get the peppermint hot chocolate and every time they claimed the machine was down🤷‍♀️
  • AT
    Amanda Tipple
    Dec 6, 2025
    1.0
    Waited 20 minutes in line, no biggy....I wanted the Grinch meals and didn't want to go inside cause I was already in my comfy clothes. Go to order and they are out of grinch salt and big Mac's. Ok...get a chicken nugget Grinch meal and I decide to just get the MC crispy meal instead. (I don't like their nuggets) Pay and grab my food and I parked to check my order, cause it's busy and I wanted to make sure our orders were correct. Neither bag had our large fries. So I go in with both bags and the receipt. The dude behind the counter asked what I wanted rudely and I politely told him that they forgot both my large fries. He then very rudly states he bagged my orders and knows he put them in....basically saying I was a thief/lier! I told him he could look in the bags, there was zero evidence of the fries, you know like the extras that fall out, salt, grease. He then says you can have medium fries but not large like I had paid for! I said but I didn't get fries and paid over 20 bucks for 2 meals! He then throws the 2 medium fries into my bags angrily, they dump all over in the bags and storms off. I just left in absolute shock! I've never been treated like this! If I wanted to be a thief, it wouldn't be for their subpar fries. I'd have said they forgot my dang sandwich. I can handle the mistakes but to be rude and accusing me of theft is unforgivable.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Millersburg, OH?

McDonald's in Millersburg, OH is open from 5:00 AM to 11:00 PM Monday through Thursday, 6:00 AM to 11:00 PM on Sunday, and 6:00 AM to 9:00 PM Friday and Saturday.

Does McDonald's Millersburg provide delivery services?

Yes, McDonald's Millersburg offers delivery services every day starting at 5:00 AM with varying closing times; for example, delivery ends at 10:30 PM most days and at 12:30 AM on Fridays and Saturdays.