Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, both in drive-thru and inside the restaurant.
Customer Service
Numerous reviews highlighted rude and indifferent behavior from staff and management, with complaints about poor handling of customer issues.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with reports of sticky floors, unclean tables, and unsanitary conditions.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect orders.
KV
katryna vaughn
Jan 3, 2026
5.0
Well its a place to take kids until their managers get involed in fights. Which they have reasoning for it but atill very unprofessional..
DM
David McCarnan
Jan 1, 2026
3.0
Did not secure milkshakes to drink carrier all the way. By the time I got home, two fell out causing a huge mess and no shakes. Its mcdonalds.
TH
T H
Dec 30, 2025
1.0
Stopped in the drive-through to place an order and was told they were sold out. When I asked what they were sold out of they said they were sold out of everything.
NF
NANNIE FOSTER
Dec 28, 2025
1.0
Came to the store to get a drink. Cars wrapped around the building so I decided to do curbside instead. Used the app. Pulled up. 15 mins goes by, another vehicle pulls beside me. 5 mins later still no order, so I decide to go through the drive through. Person at the speaker said “do you want a manager” and I said no just my drink would be ok. Took 9 more minutes to get to the window, where they tried to give me someone else’s order and got my simple drink with no ice wrong. Oh, and while I was waiting to get to the window the person who came 15 mins AFTER me got their order before I got my drink. Then I decide to call the manager because I was super aggravated about taking 29 minutes to get a drink. His response was you can’t expect a lightning fast order when we’re busy, we get done when we get done. Then he hangs up. Great customer service there Steve!
NM
Nicholas M
Dec 26, 2025
1.0
This McDonalds is great for cold food, poor customer service, and fairly long wait times. You tend to get the typical Milford customer service here which is basically complete indifference. What I love about this particular location is that they go the extra mile to make sure you feel like you’re inconveniencing them with exaggerated exasperations and soul-sucking expressions. It’s an experience for sure.
The drive thru is laughable. Want a quick meal? Go somewhere else. I’ve never been through this line without getting pulled into one of the waiting spots and adding every bit of 15-20 minutes to my wait time.
I went inside once as I thought it would maybe speed things up. It didn’t. Plus I got to witness one of the employees berating one of the customers for asking for an update on her food after she had been waiting for “30 minutes”. Usually I’d say that maybe the customer was exaggerating, but with my experiences here, she was probably selling it short with that estimate.
After sitting in lane 1 filling out this review, a young lady, soaked from the misty rain, came out to ask me what I am waiting on. Shouldn’t they know? I will say that her hitting her vape pen was a nice touch as she blew out that all too familiar cloud of smoke and coughed her way back into the restaurant to collect someone else’s food.
After another 10 minutes, they came back to my car and asked me for a receipt as they “lost my food”. Wild, completely avoidable, and unsurprising.
All in all, this location is unbelievably rude, unrealistically slow, and undeniably bad. Save yourself time and hassle. Go somewhere else.
What are the regular opening hours of McDonald's in Milford, OH?
McDonald's in Milford, OH is open daily from 4:00 AM to 12:00 AM, and from 5:00 AM to 12:00 AM on weekends.
What are the delivery hours for McDonald's at this location?
Delivery service is available daily from 5:00 AM to 11:00 PM.
Does this McDonald's location have a drive-thru, and what are the hours?
Yes, this McDonald's has a drive-thru open Monday to Friday from 4:00 AM to 12:00 AM, and from 5:00 AM to 12:00 AM on weekends.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at the Milford McDonald's location?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Are there nearby gas stations where I can fuel up before or after visiting McDonald's?
Yes, nearby gas stations include Circle K, Marathon Gas, Meijer Express Gas Station, and Kroger Fuel Center, convenient for fueling up around your visit to McDonald's.
What nearby restaurants are close to McDonald's for more dining options?
Nearby dining options include Donatos Pizza, Waffle House, and Jimmy John's sandwich shop, providing various cuisine choices near McDonald's.
Are there nearby medical facilities in case of emergency or urgent care needs?
Yes, nearby medical centers include WellNow Urgent Care, The Little Clinic, Hometown Urgent Care, and Urgent Care facilities located near McDonald's.
Where can I find banking and ATM services near this McDonald's location?
Nearby financial services include PNC Bank, The Huntington National Bank, Huntington Bank, and Chase Bank, which have ATMs and other banking services close to McDonald's.