McDonald's

3.1
1314 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1101 St Sr 28, Milford, OH
45150, United States

Hours

Reviews

3.1
1,314 reviews
5 stars
357
4 stars
238
3 stars
247
2 stars
118
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, both in drive-thru and inside the restaurant.

Customer Service

Numerous reviews highlighted rude and indifferent behavior from staff and management, with complaints about poor handling of customer issues.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with reports of sticky floors, unclean tables, and unsanitary conditions.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect orders.
  • KV
    katryna vaughn
    Jan 3, 2026
    5.0
    Well its a place to take kids until their managers get involed in fights. Which they have reasoning for it but atill very unprofessional..
  • DM
    David McCarnan
    Jan 1, 2026
    3.0
    Did not secure milkshakes to drink carrier all the way. By the time I got home, two fell out causing a huge mess and no shakes. Its mcdonalds.
  • TH
    T H
    Dec 30, 2025
    1.0
    Stopped in the drive-through to place an order and was told they were sold out. When I asked what they were sold out of they said they were sold out of everything.
  • NF
    NANNIE FOSTER
    Dec 28, 2025
    1.0
    Came to the store to get a drink. Cars wrapped around the building so I decided to do curbside instead. Used the app. Pulled up. 15 mins goes by, another vehicle pulls beside me. 5 mins later still no order, so I decide to go through the drive through. Person at the speaker said “do you want a manager” and I said no just my drink would be ok. Took 9 more minutes to get to the window, where they tried to give me someone else’s order and got my simple drink with no ice wrong. Oh, and while I was waiting to get to the window the person who came 15 mins AFTER me got their order before I got my drink. Then I decide to call the manager because I was super aggravated about taking 29 minutes to get a drink. His response was you can’t expect a lightning fast order when we’re busy, we get done when we get done. Then he hangs up. Great customer service there Steve!
  • NM
    Nicholas M
    Dec 26, 2025
    1.0
    This McDonalds is great for cold food, poor customer service, and fairly long wait times. You tend to get the typical Milford customer service here which is basically complete indifference. What I love about this particular location is that they go the extra mile to make sure you feel like you’re inconveniencing them with exaggerated exasperations and soul-sucking expressions. It’s an experience for sure. The drive thru is laughable. Want a quick meal? Go somewhere else. I’ve never been through this line without getting pulled into one of the waiting spots and adding every bit of 15-20 minutes to my wait time. I went inside once as I thought it would maybe speed things up. It didn’t. Plus I got to witness one of the employees berating one of the customers for asking for an update on her food after she had been waiting for “30 minutes”. Usually I’d say that maybe the customer was exaggerating, but with my experiences here, she was probably selling it short with that estimate. After sitting in lane 1 filling out this review, a young lady, soaked from the misty rain, came out to ask me what I am waiting on. Shouldn’t they know? I will say that her hitting her vape pen was a nice touch as she blew out that all too familiar cloud of smoke and coughed her way back into the restaurant to collect someone else’s food. After another 10 minutes, they came back to my car and asked me for a receipt as they “lost my food”. Wild, completely avoidable, and unsurprising. All in all, this location is unbelievably rude, unrealistically slow, and undeniably bad. Save yourself time and hassle. Go somewhere else.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Milford, OH?

McDonald's in Milford, OH is open daily from 4:00 AM to 12:00 AM, and from 5:00 AM to 12:00 AM on weekends.

What are the delivery hours for McDonald's at this location?

Delivery service is available daily from 5:00 AM to 11:00 PM.