Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.
Food Quality
Many customers reported issues with food quality, including undercooked or burnt pizzas, incorrect orders, and inconsistent toppings.
Delivery Issues
Several customers experienced significant delays in delivery, with some orders arriving cold or incorrect.
Management Concerns
Feedback indicated dissatisfaction with management practices, including unprofessional behavior and lack of responsiveness to customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, noting improvements under new management.
SM
Stevi Marie
Jan 3, 2026
5.0
Great ppl and loved our food
DE
david evans
Jan 2, 2026
5.0
The steak hoary was good
MJ
Mathew Jordan
Nov 29, 2025
1.0
I use to absolutely LOVE Donatos, it was my go to, but not anymore. Not only was my pizza over a half hour late.... It was cold, undercooked, and it was cut like a jigsaw puzzle. Money has been extremely tight for awhile now so this is very upsetting to me. I shouldn't have to pay for a pizza that I can't eat. I had to pitch it because I'm staying in a hotel right now and I don't have an oven..... This is so messed up because now it's closed. Looks like my elderly mother and I will be going to bed hungry! THANKS DONATOS FOR ALL THE GUILT AND SHAME I AM FEELING SENDING MY MOTHER TO BED WITH AN EMPTY TUMMY 😭
AR
Aaron Ray
Nov 27, 2025
5.0
Shot inn the dark
CC
Courtney Cox
Nov 21, 2025
1.0
My parents always order from this location. They never have had any issues or any complaints of their food and order here all the time, and my mother was treated so poorly by a man and woman on the phone this evening. My mother called to address that her usual steak sandwich she got delivered didn’t taste right, and the lady on the phone said she had to PINPOINT what specific part of the sandwich was wrong or bad, and my mother assumed the sauce because she wasn’t sure, was only sure the sandwich tasted off and just wanted to give it back and order a pizza. The lady was severely rude to my mom, told her it wasn’t the sauce because she opened the can of marinara tonight as if freshly opened marinara can’t be “off” and refused to help her and refused her solution when my mother wasn’t looking for a refund or free food, just equal credit replacement and both the man and woman declined. My mom never complains or returns/exchanges food and is very kind. She then asked for their names and the woman stated she isn’t obligated to give their names and hung up on my mom. This service is unacceptable and seems to be tolerated as I see another review is similar to mine. Absolutely horrible service and they won’t return, as they’ve been regulars for years there. Food industry can be tough and people have bad days but if someone’s food doesn’t taste good, it shouldn’t have to be pinpointed and should be corrected/replaced. It’s not hard to apologize, listen and remake or replace the customers food. So disappointing. Do better.
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located in Middletown, OH?
Donatos Pizza is located at 4303-05 Roosevelt Blvd., Middletown, OH 45044, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.
Does Donatos Pizza offer delivery and pickup services?
You can order through their website at donatos.com, or via their app available on the Apple App Store and Google Play Store.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families, has high chairs, and offers wheelchair accessible entrances and restrooms.
Are there any other pizza restaurants near Donatos Pizza in Middletown?
Nearby pizza options include K and J Pizza Consultants, Papa Johns Pizza, and another Donatos Middletown location, providing customers with multiple choices for pizza nearby.
What nearby places can I visit before or after dining at Donatos Pizza?
Customers can visit nearby spots like Skyline Chili for classic fast food, or get a tattoo at Voodoo Tattoo. For a quick sandwich, Subway is also close by.
Is there convenient parking or other services near Donatos Pizza?
Near Donatos Pizza, there are services like Speedway gas station and Blue Rhino Propane Exchange, making it convenient for multiple errands during your visit.