Donatos Pizza

Reviews

• CC

  Courtney Cox

  3 days ago
  1.0
  My parents always order from this location. They never have had any issues or any complaints of their food and order here all the time, and my mother was treated so poorly by a man and woman on the phone this evening. My mother called to address that her usual steak sandwich she got delivered didn’t taste right, and the lady on the phone said she had to PINPOINT what specific part of the sandwich was wrong or bad, and my mother assumed the sauce because she wasn’t sure, was only sure the sandwich tasted off and just wanted to give it back and order a pizza. The lady was severely rude to my mom, told her it wasn’t the sauce because she opened the can of marinara tonight as if freshly opened marinara can’t be “off” and refused to help her and refused her solution when my mother wasn’t looking for a refund or free food, just equal credit replacement and both the man and woman declined. My mom never complains or returns/exchanges food and is very kind. She then asked for their names and the woman stated she isn’t obligated to give their names and hung up on my mom. This service is unacceptable and seems to be tolerated as I see another review is similar to mine. Absolutely horrible service and they won’t return, as they’ve been regulars for years there. Food industry can be tough and people have bad days but if someone’s food doesn’t taste good, it shouldn’t have to be pinpointed and should be corrected/replaced. It’s not hard to apologize, listen and remake or replace the customers food. So disappointing. Do better.
• LS

  Lisa S

  Oct 29, 2025
  1.0
  Donatos has gone down hill the last few years. This will sadly be my last visit after receiving this meatball bake. I just can't take it anymore with the horrible food and service. Sad times. I can't wait to see the copy and paste reply from the Donatos team.
• DD

  Deb

  Oct 16, 2025
  2.0
  another day goes by without a text back. will order from another place
• KM

  Kellen Maximo

  Oct 14, 2025
  5.0
  The food came out quickly.
• MR

  Mark Reynolds

  Sep 27, 2025
  1.0
  I received an e-mail from Donatos telling me I had enough points for a large specialty pizza. I used the freebee coupon tonight to wind up with a supreme pizza that was not very hot, under cooked and had NO cheese on it at all. Very disappointing.

Frequently Asked Questions About Donatos Pizza