Business Details
About
Mexican Restaurant
Chipotle Middletown-OH is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
860 reviews
5 stars
273
4 stars
107
3 stars
65
2 stars
54
1 star
361
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash cans and unclean tables.
Customer Service
Many customers experienced rude and unprofessional staff, with complaints about poor service and lack of urgency.
Food Quality
Customers reported issues with food quality, including being out of key ingredients, poorly cooked items, and incorrect orders.
Management Issues
There are consistent complaints about poor management and staffing, leading to disorganization and long wait times.
- LRLindsey Riddell1 day ago1.0Was excited to try this location as its much closer to home and man do I wish I looked at reviews before going. They were completely out of white rice at 6:30 pm and the regular steak was put and needed to be cut. Considering how many employees were in there i would of expected them to full fully stocked considering it was dinner time. Was also excited for a fountain coke and it was also all out as well as other pops. Don't waste your money here and either got to the monroe location or Franklin.
- DPDara PaulJan 1, 20265.0My mom drives by this Chipotle on her way from work. I was hesitant to order based on the poor reviews... and they do seem to be out of stuff at times. But wow, the food from this location is the best-tasting Chipotle. We don't love drive-up usually because some locations skimp. This location always has adequate portions, and they can roll a burrito! We eat at 3 locations in the lower Dayton area and one in Lebanon, but this location is the best of all. Another note, I can only eat the carnitas, and somehow, this location has the best carnitas. I don't know if the meat is just really fresh, but it never has that "pork" flavor. Whatever you all are doing, keep it up!
- DGDebbie G.Dec 22, 20253.0Went at 6pm and the place was a mess. Trash cans were overflowing, tables not clean and work counter was disgusting! Staff seemed almost rude, slopped food into bowls with no interaction. They were out of chicken-how does that happen?? Ended up getting a veggie bowl tobtake home, which was good
- GGGeorge GritsDec 16, 20255.0Great food. Friendly staff (and diners), great atmosphere. Line wait was just a bit above average for a chipotle, but was well worth it.
- KRK ReamNov 30, 20251.0Leaving the parking lot as we speak on a Sunday @ 6:45 pm as we walked in our family of 4 we weren’t even greeted professionally it was “we are out of white rice is that what your wanting” we all stated yes and they advised us it would be 15 minutes As the staff is walking around eating chipotle bowls 😂 we sit down and wait and 5 minutes later after they had a group discussion amongst themselves as they were looking at us one of the staff approached us saying the guy put to much water in the rice and it is mooshy and it would now be 30 minutes would we want brown rice instead. We left not only is this establishment unprofessional, unprepared, with every staff member standing around hanging out, trash cans are overflowing and the place was filthy!! Chipotle DO BETTER! In the last year this location has declined from 5⭐️ to 0⭐️ we are now driving to the Franklin Location!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Middletown, OH offer?
Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 3479 Towne Blvd, Middletown?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Middletown offer any online ordering options?
Yes, customers can order online via the Chipotle app or the website at https://order.chipotle.com/ for pickup.
Can I pick up my Chipotle order in-store?
Yes, in-store pickup is available.
What is Chipotle's commitment to food quality?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients, sourcing from humane and sustainable farms, and avoiding artificial colors, flavors, or preservatives.
How can I contact the Chipotle Mexican Grill in Middletown, OH?
You can call them at +1 513-392-4236 or email OH.3439.Middletown@chipotle.com.
What nearby places can I visit before or after dining at Chipotle in Middletown?
Nearby places include Vetco Vaccination Clinic and Petco for pet needs, Gabe's and Burlington for shopping, and Buffalo Wild Wings if you're interested in trying other dining options.
Are there convenient transit or shopping centers near Chipotle that can help with planning my visit?
Yes, Kroger Marketplace and Kroger Fuel Center are nearby for grocery and fuel needs, and Staples is close for office supplies, making it easy to combine errands with your Chipotle visit.
Where can I get a coffee near Chipotle Mexican Grill in Middletown?
Starbucks and Kroger Fuel Center (which includes a coffee shop) are nearby options for coffee.
Does Chipotle in Middletown have a presence on social media and other online platforms?
Yes, Chipotle Middletown is on Facebook, Twitter (@ChipotleTweets), Instagram (@chipotle), Pinterest, LinkedIn, and YouTube.