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Brand Certified

Arby's

3.8
(711 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
15893 W High St, Middlefield, OH
44062, United States

Hours

Reviews

3.8
711 reviews
5 stars
295
4 stars
184
3 stars
107
2 stars
40
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours, with long wait times at both the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly assembled food, leading to customer dissatisfaction.

Food Quality

While some customers praised the food as delicious, there were numerous complaints about food being cold, overcooked, or not meeting expectations.

Cleanliness

Several customers noted unsanitary conditions in the dining area and concerns about food safety practices among staff.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.
  • JK
    joseph kaster
    Dec 14, 2025
    1.0
    They are always short handed and it will be atleast 15 minutes minimum at the drive thru and inside it's even longer wait time
  • DS
    Darlene Szalay
    Dec 12, 2025
    5.0
    Hot and yummy food, cheese out of this world
  • DL
    David Lechene
    Nov 15, 2025
    5.0
    As usual yummy delicious food love those new steak bites friendly personnel
  • TB
    Toni Berry
    Nov 8, 2025
    1.0
    Slow service.. not friendly... food not fresh
  • AD
    Alexis Defrance
    Oct 31, 2025
    1.0
    I order 2 sandwiches and they were both WRONG!! Very disappointed.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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