Wendy's

3.3
1437 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
15170 E. Bagley, Middleburg Heights, OH
44130, United States

Hours

Reviews

3.3
1,437 reviews
5 stars
447
4 stars
320
3 stars
226
2 stars
142
1 star
302

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Cleanliness

Customers frequently noted that the dining area and facilities were dirty, with sticky floors and unsanitary conditions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Wait Times

Long wait times were a common complaint, with several customers mentioning delays of 20-30 minutes for drive-thru orders.

Food Quality

While some customers enjoyed the food, there were complaints about cold items, overcooked burgers, and unsatisfactory meal quality.
  • LG
    Lillian Geiss
    6 days ago
    5.0
    Most memorable Wendy's experience
  • KH
    Kristin Halfhide
    Nov 3, 2025
    5.0
    Christy (unsure of spelling) was absolutely amazing! The food was hot and fresh and she was great! Will definitely be back!
  • AK
    Adrienne Khan
    Nov 1, 2025
    5.0
    No Atmosphere rating as we used the drive-thru. We went at lunch time on a Wednesday. Our food was fresh, hot, and awesome. My single had two cheese slices and what seemed to be a whole salad on top of the burger--that's how much topping I got. DELICIOUS. And filling as well. My son, w ho works in the food industry, and frequents Wendy's, said his double cheeseburger was the best he's ever had from Wendy's. The fries were super hot too! Thanks crew at Wendy's! You're doing it all the right way.
  • MM
    Mariah melendez
    Oct 30, 2025
    1.0
    I wish I could give them 0 stars. Everyone who works here doesn’t care about their job at all. Watching people stand around not even trying to put our order together even though we can see there is food prepared for our order. We also got 2 sandwiches and 1 fry. Unsure why it takes over 10 mins to put that together.
  • AJ
    anthony jugan
    Oct 26, 2025
    5.0
    Great wendys fast and nice service clean

Frequently Asked Questions About Wendy's

Is 672 Middleburg Hts Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.