McDonald's

3.6
1135 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7245 Pearl Rd, Middleburg Heights, OH
44130, United States

Hours

Reviews

3.6
1,135 reviews
5 stars
457
4 stars
239
3 stars
176
2 stars
89
1 star
174

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, leading to a negative dining experience.

Food Quality

Several customers mentioned cold or poorly prepared food, with some exceptions for fresh items.

Service Speed

Customers frequently complained about slow service, particularly during busy times.

Cleanliness

Some reviews noted that the restaurant was clean, while others pointed out the need for better maintenance.
  • DT
    David Trotto
    1 day ago
    5.0
    Stopped in for a quick dinner. And there was nothing wrong with my food.
  • JM
    Jonathan Morrow
    Dec 28, 2025
    2.0
    This McDonald's constantly messes up my orders. Food is good, but not always what I order.
  • SP
    Samya P
    Dec 4, 2025
    1.0
    I ordered breakfast online for pickup at the drive through. I told the woman the code to which she said she doesn’t know it isn’t popping up. I pulled to the first window to repeat the code and she said the same thing again and she said they don’t have my food. I pulled off to check if it was the right mcdonald’s (it was). I pulled back around to the first window and showed the same lady the receipt along with the drive through code. She said to pull up to the second window to which a guy said we don’t have your food and THEN says that I put it in for curbside which i didn’t and that i have to go to curbside. He walked away while i was speaking and they closed the window on me. They couldn’t get their story straight and were bouncing between we don’t have your food and then saying I have to go to curbside and they did have my food because I seen it through the window. I’m honestly not shocked that they had an attitude even after I apologized for any inconvenience. I never got my food or a refund and the workers were truly rude. I wouldn’t eat here ever again!
  • MC
    moses chickenwater
    Nov 18, 2025
    4.0
    I asked for a big Mac made with quarter pounder patties. No problem! It was up in minutes and they brought it to my table. Very friendly service. I subsequently ordered the chicken wrap which was dry and tough. So that was not so great but other than that the place was great.
  • JH
    Jackson Hudson
    Nov 17, 2025
    5.0
    Fresh fries thank you

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 7245 Pearl Rd, Middleburg Heights?

McDonald's at 7245 Pearl Rd is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM to 11:00 PM.