Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,429 reviews
5 stars
511
4 stars
309
3 stars
266
2 stars
122
1 star
221
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with several customers experiencing unprofessional behavior from management.
Cleanliness
Many reviews highlighted poor cleanliness in the dining area and restrooms, with some customers expressing disappointment over the overall hygiene.
Food Quality
While some customers enjoyed fresh and hot food, others reported issues with food preparation and incorrect orders.
Management Issues
Several reviews pointed to ineffective management, including lack of support for staff and poor handling of customer complaints.
- CDCynthia DuvallNov 10, 20251.0Why does your female manager get mad when asked to make food right? Just ordered during lunch. If it was made correctly, then you wouldn't have to remake.
- NBNathan BundyNov 5, 20252.0Never get my order correct, food is usually not fresh and barely edible.
- LLLilacOct 28, 20255.0This is the best mcdonalds, I've become a regular at this location! The manager Rachel n her crew make the BEST food, and Rachel is a total sweetheart!!! She makes the place shine. Also, the maintenance guy decorates the place seasonally for holidays up to the 9s.The Valentines and Halloween decorations this year are my favs!
- RRRyan RogersOct 27, 20254.0Clean and busy drive thru during lunch used the inside and placed order right away.
- DBDeb BrabenecOct 9, 20253.0I went through drive through at 9:30 after fasting for tests at the hospital. Ordered 2 sausage McMuffin with egg (scrambled). Very disappointed with the amount of egg. They should have told me if they didn't have enough egg for the 2 sandwiches instead of shorting them the way they did. I would have changed my order!
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 18070 Bagley Rd, Middleburg Heights, OH?
McDonald's is open daily from 5:30 AM to 10:00 PM.
During what hours does the drive-through service operate?
The drive-through is open daily from 5:30 AM until midnight.
Can I get delivery or curbside pickup from this McDonald's location?
Yes, the location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I place an order online for delivery from this McDonald's?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via McDonald's app.
How can I earn rewards or get special mobile offers at this McDonald's?
You can join MyMcDonald's Rewards to earn points for free food and access mobile offers through the McDonald's mobile app.
What payment methods are accepted at this McDonald's location?
The location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's?
Yes, WiFi service is available for customers at this McDonald's location.
What popular fast food restaurants are located near McDonald's at 18070 Bagley Rd?
Nearby fast food options include Raising Cane's, Burger King, and Pizza Hut, providing varied dining choices in the area.
Are there coffee shops nearby where I can enjoy a beverage before or after my meal at McDonald's?
Yes, there are nearby coffee shops such as 7 Brew Coffee and Starbucks, perfect for a coffee break around your visit.
What other amenities or services are close to McDonald's that might interest customers?
Nearby you'll find automotive services like Clean Express Auto Wash and Sunnyside Automotive Group, banking at Citizens, and health care at the Cleveland Clinic Middleburg Heights Family Health Center.