Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Customers frequently reported rude and unhelpful staff, with several instances of poor customer service experiences.
Food Consistency
There were numerous complaints about incorrect orders and inconsistent food quality, particularly with bagels and sandwiches.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty tables and unsanitary conditions.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices relative to the quality and size of the food.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and efficiency.
LG
Lisa Gugliotta
Feb 24, 2026
1.0
Barely any toppings!!!!
ZB
Zoe Binegar
Feb 15, 2026
2.0
I’m very disappointed. I started coming to this spot on Sunday mornings & At first everything was awesome. I was definitely a bit turned away when an elderly customer spilled a beverage in line & the staff continued to laugh at them & scold them from behind the counter. Another time I ordered an iced chai & specifically asked to see the difference in iced chai beverage sizes, the worker turned around & made a hot chai, I was really confused because less than 5 minuets ago we conversed about the iced chai, she then walked away & ignored me when I tried to ask for it to be fixed. But I really did like the bagels, I continued on my routine of coming once a week on Sundays & somehow It just kept getting worse. I had received completely wrong bagels before, getting a plain when I ordered a blueberry, also receiving bagels with literally less than a thin layer of the schmear, to the point we’re it is barley visable. That is just so rude & I know it’s not company standard considering the images of the schmeared bagels. My breakfast egg sandwiches have been inconsistent with the ingredients & If they are cut or not in half. This passed visit was my really sad breaking point of leaving this review, I was super excited to redeem my birthday bagel & I received it burnt to a crisp on either ends. It’s not allowing me to attach an image but the regularly light yellow bagel was completely charred. I also ordered a backup bagel knowing sometimes it isn’t the best, & that was a blueberry with schmear, but it had of course little to none in it. I have noticed that the workers seem to care more about the dine in orders than the take out, but I am always headed places & thought I could trust that my bagel would be cared for.
RG
Ray Gualtier
Feb 11, 2026
5.0
I go to this location almost everyday for work. Matt and the crew are excellent..They know my regular order, knock it out and always get it right! If you are looking for good food and great service I definitely recommend this place..
Ray G
JM
Joan Moran
Feb 11, 2026
5.0
Very friendly team! Food was very good and everything was clean
SL
Steve Lavinski
Feb 3, 2026
3.0
It's clean for sure. Food is good. My problem with my last visit was that I ordered my bagel sandwich minus onion to go. When I got home there was onion on it. Ok... no big deal... I just take the onion slices off. I couldn't take the onion slices off since it was chopped onion. 😡 Since it was a $10 Lox bagel that I was craving for a few weeks, I ate it. Not worth driving back to the store which would wasted another hour of my day. Very disappointing.
Frequently Asked Questions About Einstein Bros. Bagels
What are the operating hours of Einstein Bros. Bagels in Middleburg Heights?
Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM. On December 24th, the hours are 7:00 AM to 1:00 PM, and it is closed on December 25th.
Where is Einstein Bros. Bagels located in Middleburg Heights?
Einstein Bros. Bagels is located at 6799 Pearl Rd, Middleburg Heights, OH 44130, USA.
What types of payment does Einstein Bros. Bagels accept?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Does Einstein Bros. Bagels offer pickup or delivery services?
Yes, they offer in-store pickup service. They also provide delivery options.
What kind of food and specialties does Einstein Bros. Bagels offer?
They offer fresh-baked bagels, cage-free egg sandwiches, deli lunch sandwiches, gourmet bagels, signature egg sandwiches like Texas Brisket and Farmhouse, cold brew coffee, blended coffee beverages, and pastries.
Is there parking available at Einstein Bros. Bagels?
Yes, free street and lot parking is available.
Can I find other food and beverage spots near Einstein Bros. Bagels?
Yes, nearby you can find Starbucks coffee shops and McAlister's Deli for other dining options.
Are there any nearby places for entertainment or activities close to Einstein Bros. Bagels?
Yes, nearby are Southland Lanes bowling alley and Uptempo Dance school, great for fun activities before or after your visit.
If I need to run errands, what nearby facilities are available to me near Einstein Bros. Bagels?
Nearby facilities include the USPS Collection Point for postal services, LensCrafters for eyewear needs, and LibertyX Bitcoin ATM for cryptocurrency transactions.
Does Einstein Bros. Bagels provide catering services for groups?
Yes, they offer catering for breakfast and lunch events.
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