Chipotle Mexican Grill

3.3
270 reviews
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Business Details

6860 Pearl Rd, Middleburg Heights, OH
44130, United States
(440) 586-6685
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle 130th & Pearl is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6860 Pearl Rd, Middleburg Heights, OH
44130, United States

Hours

Reviews

3.3
270 reviews
5 stars
115
4 stars
29
3 stars
19
2 stars
29
1 star
78

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including bland flavors, small portions, and unsatisfactory ingredients.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and disrespectful behavior towards customers.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and food debris around the dining area.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and issues with online ordering.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with some employees displaying negative attitudes and poor communication.
  • WK
    William Kerbusch
    3 days ago
    5.0
    I gave it 5 for many reasons, ive seen the manager there trying very hard. Love her. When shes not there though I think is slacks thats why the 3 for service. Food still great but the people on the line are kind of meh.
  • HH
    Hannah
    4 days ago
    5.0
    First time ordering from this location instead of Cascade Crossing in off of Tiedman. WOW I'm impressed and will be returning! Ingredients were super fresh and my chipotle bowls were filled to the brim. I haven't had this experience at Chipotle in years!
  • BR
    Brian Rominger
    Oct 31, 2025
    1.0
    This location never has my order ready for pick up when its expected. Multiple times I've come to pick up and they haven't even started making it yet. Sometimes they ask me to go back around the building and get back into line so it doesn't mess with their drive through timer. What a joke. Edit: got home and realized they also made both of my orders incorrectly. So that's the cherry on top, I suppose.
  • DC
    Derek Conrad
    Oct 27, 2025
    5.0
    King of a Kong kine but it was worth the wait! Friendly staff!
  • DH
    Deaidre Haynes
    Oct 26, 2025
    1.0
    Went in on a Sunday evening was not crowded at all ordered two chicken bowls rice uncooked and chicken has no flavor
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 130th & Pearl offer?

Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located at 130th & Pearl?

It is located at 6860 Pearl Rd, Middleburg Heights, OH 44130, USA.