Chipotle 130th & Pearl is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including bland flavors, small portions, and unsatisfactory ingredients.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and disrespectful behavior towards customers.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food debris around the dining area.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and issues with online ordering.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with some employees displaying negative attitudes and poor communication.
WK
William Kerbusch
3 days ago
5.0
I gave it 5 for many reasons, ive seen the manager there trying very hard. Love her. When shes not there though I think is slacks thats why the 3 for service. Food still great but the people on the line are kind of meh.
HH
Hannah
4 days ago
5.0
First time ordering from this location instead of Cascade Crossing in off of Tiedman. WOW I'm impressed and will be returning! Ingredients were super fresh and my chipotle bowls were filled to the brim. I haven't had this experience at Chipotle in years!
BR
Brian Rominger
Oct 31, 2025
1.0
This location never has my order ready for pick up when its expected. Multiple times I've come to pick up and they haven't even started making it yet. Sometimes they ask me to go back around the building and get back into line so it doesn't mess with their drive through timer. What a joke.
Edit: got home and realized they also made both of my orders incorrectly. So that's the cherry on top, I suppose.
DC
Derek Conrad
Oct 27, 2025
5.0
King of a Kong kine but it was worth the wait! Friendly staff!
DH
Deaidre Haynes
Oct 26, 2025
1.0
Went in on a Sunday evening was not crowded at all ordered two chicken bowls rice uncooked and chicken has no flavor
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 130th & Pearl offer?
Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located at 130th & Pearl?
It is located at 6860 Pearl Rd, Middleburg Heights, OH 44130, USA.
What are the operating hours for the Chipotle Mexican Grill at 130th & Pearl?
The restaurant is open daily from 10:45 AM to 11:00 PM.
How can I place an online order for Chipotle Mexican Grill at 130th & Pearl?
You can order online via the Chipotle website or app at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill at 130th & Pearl have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the phone number to contact Chipotle Mexican Grill at 130th & Pearl?
+1 440-586-6685 is the main phone number to reach this location.
Are there any nearby grocery stores to Chipotle at 130th & Pearl?
Yes, nearby grocery stores include Aldi, Patel Brothers, and Indian Bazaar Cleveland, useful for customers shopping before or after dining.
What nearby fitness centers are close to Chipotle Mexican Grill at 130th & Pearl?
Nearby gyms include UFC GYM Middleburg Heights, Extreme Pump It Up Fitness, and Little Stars Gymnastics for those interested in fitness activities near their meal spot.
Are there any nearby automotive stores near Chipotle at 130th & Pearl?
O'Reilly Auto Parts and Firestone Complete Auto Care are nearby automotive-related stores convenient for car needs when visiting the area.
Can I connect with Chipotle Mexican Grill on social media?
Yes, Chipotle is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and promotions.