Business Details
About
Fast Food RestaurantChicken Restaurant
With taste at the forefront, Big Chicken delivers a menu that fuses home-cooked childhood favorites with bold new flavors. Come try our signature dish Lucille’s Mac ‘n’ Cheese, just the way mom made it – but with a crispy Cheez-It® crust! Big Chicken aims to create a fun family haven that both comforts and delights
Location
Hours
Reviews
4.3
607 reviews
5 stars
421
4 stars
70
3 stars
47
2 stars
33
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the chicken and sides for their flavor and freshness, there were complaints about inconsistent quality, including cold food and issues with texture.
Service Experience
The staff received high marks for friendliness and helpfulness, with specific mentions of employees like Tyson and Ava providing excellent service.
Cleanliness
Several reviews noted cleanliness issues, including dirty tables and a need for better maintenance in the dining area.
Menu Changes
Customers expressed disappointment over recent menu changes, including the removal of self-service sauces and certain popular items, which affected their overall experience.
Pricing Concerns
Some patrons felt that the prices were high relative to the value received, particularly with recent changes in meal inclusions like drinks.
- NJNicholas Jensvold2 days ago5.0I had went in near closing to order a Sandwich and had a great time. Not only did I get one of the best chicken sandwiches I've had in a long time but the service was great. A worker there, Tyson Huighe, was super kind even though I came in just before they closed and made my experience special.
- TATonya Adams2 days ago5.0I had an outstanding experience at Big Chicken! The service was truly exceptional from start to finish. Tyson Huighe went above and beyond to make sure everything was perfect—he was friendly, attentive, and incredibly helpful throughout my visit. It’s rare to find someone so dedicated to making customers feel welcome.
- JHJason Huighe2 days ago5.0Not only is the food outstanding. The service was second to none! The young man that helped us, Tyson was patient and very knowledgeable of the menu. It took us time to order because we had never been there and he was extremely helpful and kind. We will definitely be coming back.
- PSPatricia Schwartz3 days ago5.0This place is amazing. The young lady with braids at the register was personable, informative, and genuinely a pleasure to speak to. Food wise, I am constantly floored by how dang DELICIOUS everything is. The slaw is the only thing on the menu I cant recommend. Everything else - they CONSISTENTLY get it right! 맛있어요! Delicious!!
- RHRayna HarrisNov 9, 20251.0Our experience was awful. We paid $28 for two chicken meals. We ordered holy chicken and were both given Nashville hot. They also did not give us the fries that went with the dunks meal my husband ordered. We then called to talk with a team member about the service, and were sent to voicemail 4 times. Never got ahold of anyone. Will not be back.
Frequently Asked Questions About Big Chicken
Does Big Chicken accept reservations?
No, Big Chicken does not accept reservations.
What are the operating hours of Big Chicken?
Big Chicken is open Monday to Thursday and Sunday from 11:00 AM to 9:00 PM, and Friday to Saturday from 11:00 AM to 10:00 PM.
Does Big Chicken offer pickup or delivery services?
Big Chicken offers in-store pickup services.
What type of cuisine does Big Chicken serve?
Big Chicken delivers a menu featuring home-cooked childhood favorites with bold new flavors, specializing in chicken dishes such as their signature Lucille’s Mac ‘n’ Cheese with a crispy Cheez-It® crust.
Where is Big Chicken located?
Big Chicken is located at 10655 Innovation Drive, Miamisburg, OH 45342, USA.
What is the dress code at Big Chicken?
The dress code at Big Chicken is casual.
Which payment options are accepted at Big Chicken?
Big Chicken accepts American Express cards for payment.
Where can I view the menu and place an order for Big Chicken?
You can view the menu at https://www.bigchicken.com/menu and place orders online at https://order.bigchicken.com/.
Are there any notable nearby restaurants around Big Chicken?
Yes, nearby restaurants include Five Guys for burgers, Noodles & Company for American and Asian fusion dishes, Chipotle Mexican Grill for Mexican food, and Dewey's Pizza for Italian-style pizza.
What nearby facilities can enhance my visit to Big Chicken?
Near Big Chicken, you can visit spavia day spa - austin landing or Spavia Austin Landing for relaxing spa treatments, and Anthony Vince Nail Spa for nail and hair removal services.