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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mentor is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, especially in the drive-thru, with long wait times and incorrect orders.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with cold meals, incorrect orders, and missing ingredients.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and restrooms, which detracted from the overall experience.
Staff Attitude
Feedback on staff attitude was mixed; some customers praised friendly service, while others noted indifference or poor customer service.
Ordering Experience
The shift to kiosk ordering was met with confusion and frustration, as many customers preferred traditional counter service.
SB
scott burnette
Nov 14, 2025
1.0
Let’s talk about RUDE! No acknowledgement for 10min then no hi can I help how you doing today. Just what would you like. More important to get the trash and flatten out bagels then take care of your customers first
AD
Antonette Deacon
Nov 9, 2025
5.0
Food was fresh, and delicious.
KA
Khaled AL-S
Oct 30, 2025
1.0
Bad attitude 👎🏻 , Maya
JJ
Josh Javins
Oct 12, 2025
1.0
Thanks for giving us the wrong food, after waiting forever. Looked like a 3 year old made it, and the sandwich tasted like garbage. Will never come here again.
SS
Serena Smyle
Oct 6, 2025
1.0
The worst order I’ve ever received from here. Asked for 2 cans of soda, received two fountain drinks with melted ice. I figured whatever,
not that serious. Then I opened my sandwich. APPALLING. Some crumbs of turkey and a tiny chunk of avocado with the a portion of the pit still attached. Mostly just bread, barely and chipotle sauce. Cold soup. A tiny piece of baguette for my friend’s salad. Absolutely pathetic. This place is trash.