CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mentor is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, particularly in the drive-thru, with long wait times and orders often being incorrect or incomplete.
Food Quality
While some customers praised the freshness and taste of the food, many others experienced issues with incorrect orders, missing items, and food that was cold or poorly prepared.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the dining area and restrooms, with reports of dirty tables and floors.
Staff Attitude
Feedback on staff interactions was mixed; some customers noted friendly service, while others reported rude behavior and lack of attentiveness.
KC
krista Curtis
1 day ago
2.0
I really wanted to enjoy this but unfortunately I did not. These new Panera locations have lost their cozy vibe.
This location is messy, very bright inside , our soups were not hot & i ordered a blueberry muffin at the kiosk but they were apparently out of them. It was a struggle to get a refund and they won’t sell you tomorrow's bakery even though they were fresh and ready.
They lost a sale and won’t ever come back to this location. The old Panera in willoughby was amazing but it was taken away.
Dim the lights and focus on customer satisfaction and be sure your soups come served hot lol
Oh and the water smells like mold so I didn’t drink it. I am pregnant so I could totally smell it
JK
Jamie Kirkland
Jan 24, 2026
1.0
This location is terrible. Rude employees and a really long wait time.
MS
Mary Strbac
Jan 20, 2026
5.0
Good selection, good location.
JR
Jesse Rectenwald
Jan 2, 2026
1.0
confusing drive thru entrance, order online to figure out after a 20min. drive they don't have what I'm looking for, 5 minute wait to just be talked to.
NEVER again
SS
Samuel Seibert
Dec 8, 2025
1.0
Used delivery since I just foot out of the hospital. Instead of the two pick two’s I ordered, I received three au jus cups and a side of Mac and cheese. I tried calling the store and they told me I was wrong and couldn’t do anything for me.