CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mentor is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, particularly in the drive-thru, with long wait times and orders often being incorrect or incomplete.
Food Quality
While some customers praised the freshness and taste of the food, many others experienced issues with incorrect orders, missing items, and food that was cold or poorly prepared.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the dining area and restrooms, with reports of dirty tables and floors.
Staff Attitude
Feedback on staff interactions was mixed; some customers noted friendly service, while others reported rude behavior and lack of attentiveness.
FF
FRANKtheLEVEL
4 days ago
1.0
Three out of the last 5 orders have been missing items and items received have been missing ingredients. This new building was a mistake, in my experience, it still hasnt gotten up and running, as the orders aren’t being checked for accuracy. The customer service help links don’t work in the app, or the orders corresponding email. All of my Panera orders will now be heavily questioned with reluctance, “Will I receive this $5 bagel?” and if I do order, I will never tip at any Panera, ever again.
EM
Endless Mist
5 days ago
2.0
Filthy facility with absolutely no service. You could die in the dinning area and I doubt they would notice or care. Ordering tablet shows most bakery sold out despite it being visibly present in the case. No one ever comes to the counter even waiting for 5-10 minutes.
KC
krista Curtis
Feb 17, 2026
2.0
I really wanted to enjoy this but unfortunately I did not. These new Panera locations have lost their cozy vibe.
This location is messy, very bright inside , our soups were not hot & i ordered a blueberry muffin at the kiosk but they were apparently out of them. It was a struggle to get a refund and they won’t sell you tomorrow's bakery even though they were fresh and ready.
They lost a sale and won’t ever come back to this location. The old Panera in willoughby was amazing but it was taken away.
Dim the lights and focus on customer satisfaction and be sure your soups come served hot lol
Oh and the water smells like mold so I didn’t drink it. I am pregnant so I could totally smell it
JK
Jamie Kirkland
Jan 24, 2026
1.0
This location is terrible. Rude employees and a really long wait time.