McDonald's

3.5
829 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6083 Andrews Rd, Mentor, OH
44060, United States

Hours

Reviews

3.5
829 reviews
5 stars
306
4 stars
177
3 stars
137
2 stars
71
1 star
138

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food being served.

Service Speed

Customers consistently mentioned long wait times, especially when asked to pull over for food, which detracted from the fast food experience.

Customer Service

Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing poor service and unprofessional behavior.

Food Quality

Several reviews noted issues with food freshness and quality, including cold fries and improperly cooked items.

Cleanliness

Some customers praised the cleanliness of the restaurant and bathrooms, while others reported unpleasant odors from the kitchen.
  • KC
    Kevin C.
    Nov 14, 2025
    4.0
    Finally a good big mac not like 2 months ago when they gave me just one patty on it.
  • EW
    Erin White
    Nov 11, 2025
    5.0
    Pretty consistent at keeping clean, excellent service, positive attitude and incredibly thoughtful. When errors are made, they always correct it swiftly and professionally. Best McDonald's in county.
  • CW
    CJP Pipe Rescue & Cabinet Works
    Nov 9, 2025
    1.0
    Ordered curbside a bagel and a coffee, they come to the car with only the coffee, and has to go back to get the bagel, this isn’t the first time either
  • KK
    Kristen
    Nov 7, 2025
    1.0
    I can see why this McDonald’s is rated lower than all the others. Order on app, pull up. They can’t “pull up the order” they can see it, called me by name, but can press a button. So you have to reorder… so money comes out of acct and now have to pay cash and wait for money to get returned. Lady was rude about it. Then of course you can’t use app codes, bc of same problem. So not only do you have to pay again it’s also $5-6 more bc you can’t use rewards … scammy. Turn off the app if you’re “have probs all morning” easy fix. Food was good but I’d rather drive 10 mins to another location. 🤷🏻‍♀️
  • XX
    XCIXGAMING
    Nov 2, 2025
    1.0
    Went in and ordered two $5 biggie bag meals and waited for 25 minutes!!! Not one person checked on us or asked how long we had been waiting. The food wasn’t even fresh when we finally got our order. Do better

Frequently Asked Questions About McDonald's

What are the general operating hours for this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru open at McDonald's on Andrews Rd?

The drive-thru is open daily from 6:00 AM to 11:00 PM.