Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,120 reviews
5 stars
339
4 stars
244
3 stars
190
2 stars
116
1 star
231
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times at both the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and trash bins, contributing to a negative dining experience.
Staff Attitude
Feedback indicated that staff behavior was often unprofessional, with reports of rudeness and lack of acknowledgment towards customers.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold or stale items, particularly fries and other menu items.
- CSCheryl StaasNov 12, 20253.0Had to wait for food in drive thru. Wasn't even warm when I got home. Forgot the nugget sauce
- LWLashawna WalkerNov 7, 20252.0Just place an order online to pick up my food time 12:00 whoever made these hamburgers I ordered a double quarter pounder deluxe somebody put so much salt and so much pepper on this sandwich needs to be fired I am not trying to be a diabetic do better
- AMAndrew MillerNov 3, 20251.0Look I've been to all types of McDonald's all over the country but this has got to be the only one I have ever been to that misses the entire concept of the word "fast" in fast food. They are obviously understaffed and undertrained at this location, this is made obvious by the fact that they constantly have lines wrapped around the restaurant and even tonight I found myself sitting around waiting ten minutes behind one car just to place a drive thru order. Unacceptable and simply the worst franchisee in the Mentor area
- BCBobbie CarltonNov 1, 20252.0Seriously what happened to this place? Super slow, orders are rarely correct. Order a sugar free iced coffee and their entire work flow is discombobulated. No personalities. Order at kiosk and cant even ask a question because no one acknowledges the front counter customers AT ALL. This used to be the best one around now its the absolute worst. I did fast food for 25 yrs. Its really not that hard when you just genuinely care about what you're doing.
- JCJoshua ComstockOct 14, 20255.0It's a McDonald's me and the food was McDonald's food the service was good they were nice in there was clean. I guess what more are you going to ask for from McDonald's, just give me my food fast be nice and make sure it's clean.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 7700 Reynolds Rd, Mentor, OH?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
What delivery and pickup services does this McDonald's offer?
This location offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's using a mobile app?
You can order via the McDonald's App available for iOS at the Apple App Store or Android at the Google Play Store. Also, online ordering is available via their delivery URL.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby restaurants can I visit after eating at McDonald's?
Nearby restaurants include Red Lobster for seafood, Bob Evans for American cuisine, The Wing Experience specializing in chicken wings, The Burger Experience, and Dairy Queen for ice cream treats.
Are there any nearby grocery stores or convenience stores close to McDonald's?
Yes, Giant Eagle supermarket and GetGo gas station with convenience store are close by for your shopping and fuel needs.
What entertainment options are near this McDonald's location?
Nearby entertainment options include the bowling alleys Freeway Lanes and Roll House Entertainment, as well as the bar Rollhouse and Smokey Bones Bar & Fire Grill.