Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,130 reviews
5 stars
343
4 stars
245
3 stars
191
2 stars
117
1 star
234
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking too long to prepare.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
The restaurant was often described as dirty, with unclean tables, trash on the floor, and unsanitary conditions.
Staff Behavior
Several customers noted rude or unprofessional behavior from staff, including poor customer service and lack of accountability.
Food Quality
There were complaints about food being cold, stale, or poorly prepared, with some customers expressing disappointment in the overall quality.
- PHPhillip HarfordJan 5, 20265.0A little wait, but better than the others around.
- JRJocelyn ReatoJan 3, 20261.0Staff lied about the dining area being closed. They all ended up saying at 10 P.M. that the door was accidentally left open and that they were closed. They did let us use the bathroom. When we left. We noticed that the door was still left open and then our food when we went through the drive-through was freezing cold and toasted like it was just reheated. Despite taking forever to get the food. It was the entire group of them attempting to avoid working.
- FFFirstDec 17, 20251.0I spent 20 minutes waiting for a big Mac combo. She came up and asked if "this is your food" with other people's orders 5 times. I told her it was a big Mac combo, she said ok. After 20 minutes I ended up parking and going inside to get it myself. Could have made a burger quicker.
- RRRobertDec 15, 20255.0Mr. Ryan on the mic was so helpful in me being able to find the food even after several attempts.
- JRJon RovniakDec 4, 20252.0His McDonald's was a ket down because it was dirty, the napkin dispenser was empty, food on the floor in the dining area and not happy customers. The employee who brought my $8.35 muffin, coffee, and hash brown just dumped it on my table with no interaction. I will not be back to this location.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 7700 Reynolds Rd, Mentor, OH?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
What delivery and pickup services does this McDonald's offer?
This location offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's using a mobile app?
You can order via the McDonald's App available for iOS at the Apple App Store or Android at the Google Play Store. Also, online ordering is available via their delivery URL.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby restaurants can I visit after eating at McDonald's?
Nearby restaurants include Red Lobster for seafood, Bob Evans for American cuisine, The Wing Experience specializing in chicken wings, The Burger Experience, and Dairy Queen for ice cream treats.
Are there any nearby grocery stores or convenience stores close to McDonald's?
Yes, Giant Eagle supermarket and GetGo gas station with convenience store are close by for your shopping and fuel needs.
What entertainment options are near this McDonald's location?
Nearby entertainment options include the bowling alleys Freeway Lanes and Roll House Entertainment, as well as the bar Rollhouse and Smokey Bones Bar & Fire Grill.