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McDonald's

3.3
(1131 reviews)

Business Details

7700 Reynolds Rd, Mentor, OH
44060, United States
(440) 946-9492
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7700 Reynolds Rd, Mentor, OH
44060, United States

Hours

Reviews

3.3
1,131 reviews
5 stars
344
4 stars
246
3 stars
190
2 stars
117
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times in both drive-thru and dine-in orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and trash in the dining area.

Staff Attitude

Feedback indicated a lack of professionalism and poor customer service from staff, with some customers experiencing rude behavior.

Food Quality

Multiple reviews mentioned that food was often cold, stale, or poorly prepared, leading to dissatisfaction.
  • RW
    Ross Wright
    Feb 9, 2026
    2.0
    Came in late, burger was hot and fresh but about 1/5th of the party was missing. No soda machines so no refills. With the price of fast food now days a person should at least be able to refill their drink.
  • NB
    Naomi Blankenship
    Feb 8, 2026
    5.0
    Arrr, McDonald’s be a dependable port o’ call when a pirate needs a quick bite! The fries be crisp and golden like freshly minted doubloons, the burgers warm and fillin’, and the menu stays steady no matter which shore ye land on. The crew be speedy and efficient, keepin’ orders movin’ so ye can get back to yer voyage without delay. It’s comfortin’ grub ye can count on every time. Five parrots out of five! 🦜🦜🦜🦜🦜 — From the strangest reviewer in the seas, always sailin’ off with fries in hand!
  • PH
    Phillip Harford
    Jan 5, 2026
    5.0
    A little wait, but better than the others around.
  • JR
    Jocelyn Reato
    Jan 3, 2026
    1.0
    Staff lied about the dining area being closed. They all ended up saying at 10 P.M. that the door was accidentally left open and that they were closed. They did let us use the bathroom. When we left. We noticed that the door was still left open and then our food when we went through the drive-through was freezing cold and toasted like it was just reheated. Despite taking forever to get the food. It was the entire group of them attempting to avoid working.
  • FF
    First
    Dec 17, 2025
    1.0
    I spent 20 minutes waiting for a big Mac combo. She came up and asked if "this is your food" with other people's orders 5 times. I told her it was a big Mac combo, she said ok. After 20 minutes I ended up parking and going inside to get it myself. Could have made a burger quicker.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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