Jimmy John's

3.7
257 reviews

About

Sandwich Restaurant

Location

Jimmy John's
7338 Mentor Ave, Mentor, OH
44060, United States

Hours

Reviews

3.7
257 reviews
5 stars
136
4 stars
33
3 stars
20
2 stars
15
1 star
53

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect sandwich orders, leading to frustration and disappointment.

Service Speed

While some reviews praised the quick service, many others noted significant delays, especially during peak hours.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh and tasty sandwiches, while others complained about stale bread and poor portion sizes.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service, while others reported rudeness and lack of attention.

Operational Issues

Several reviews highlighted problems with the location's hours and availability, including being closed during posted hours and issues with mobile ordering.
  • DD
    Deepak Deepu
    Dec 15, 2025
    1.0
    Got the ceaser chicken wrap and there was barely any chicken on it. 11$ for that is crazy
  • MR
    Mell R
    Nov 19, 2025
    1.0
    Three sandwich orders on our lunchbreak today- all three incorrect. No cheese on any of them, shredded chicken that tastes like turkey, and I mean shredded worse than tuna in a can. Worker tells us he can't toast my bread because it is the thick wheat bread. He has hair down and flying free, no hair net at all. Tries to put sauce on two of the sandwiches after THREE TIMES being told no sauce, or sauce on side. We get the sandwiches, all three are wrong. Co-worker calls up to Jimmy Johns and the worker claims he is the supervisor (even though he had to pull out the how-to sheets to make the sandwiches) and claims she didn't order bacon when she said Kicking Chicken Bacon Ranch wrap. You have to say "add bacon" because apparently the title doesn't count. Asked about why turkey on all three instead of chicken- worker states they don't have turkey there. (It's on the menu). And they don't offer chunky chicken, only shredded. Offered no apology, no refund. Told bring the sandwiches back up and they can remake them. We don't have time for that nonsense. Do better Jimmy Johns, you're a brand new location and should not suck this awful. We won't be getting our work lunches here again.
  • JM
    John Ray Mcadams
    Aug 17, 2025
    5.0
    Nice place Nice People Quick Service.
  • VV
    vonbock4111
    Aug 13, 2025
    5.0
    Love their freaky fast sandwiches, a little pricey though.
  • TR
    Taylor R
    Jul 31, 2025
    5.0
    I know when I come in I can count on my food being ready fast! It's made to order and even when busy they bust it out and I'm on my way! I always order the chicken bacon ranch and Melissa (knowing my order!) is ready for me when I walk in and makes sure to make it just how I like it! Kudos to this store for being consistent!