Many customers reported slow service, long wait times, and unhelpful staff, leading to frustration.
Food Quality
While some enjoyed the subs, others criticized the freshness and flavor, particularly the bread and meat portions.
Staff Attitude
Several reviews mentioned unfriendly or rude staff, impacting the overall dining experience.
Cleanliness
There were mixed reviews regarding cleanliness, with some noting dirty tables and unsanitary conditions.
Positive Experiences
Despite the negatives, some customers praised the food quality and friendly service, indicating a potential for improvement.
GB
Garret Bonnema
Jan 24, 2026
5.0
Clean place to eat, good staff, and slow in a good way
LC
Leah Case
Jan 19, 2026
5.0
Service could definitely be better but the food was really good . Appreciate how much they load the cheesesteaks. Didn’t forget anything either.
ME
Martina Eakin
Jan 17, 2026
5.0
I drive almost an hr to get these subs and so far they haven't disappoint. Very friendly employees and fresh food! Thank you so much.
BP
Baby Prince
Jan 5, 2026
1.0
Disgusting management and all the way down to the employees. I watched an employee bully their coworker and nobody blinked an eye. Dry sandwiches and they need to clean bathrooms with disgusting miserable attitudes. I hope you get every bit of Karma you deserve. Do not come here and spend your money. Trash.
NR
Nicholas Ryan
Dec 21, 2025
1.0
First when I walked in I was in a good mood. A man i held the door open for me told me "good luck." Having no idea what he meant i continued in. There was 1 person in line before me. And a group of people waiting for online orders.
I had 1 online order I placed over 24 hours early to be done at 6pm.
I needed a second sandwich for my parents.
I stood in line behind the man in front of me for 20 minutes. Not a single employee even acknowledged either of us. He asked me if he should just leave. I said I have an online order I cant.
After waiting 20 minutes with not a single employee knowledge a single person who was standing in line or in person. A very rude employee comes over and rudely tells us they were out of bread and it would be 35 more minutes. On top of the 20 I stood without being acknowledged? 55 minutes for a sub?
I explained to him that I had an online order that was done at 6pm and told him by the time I placed a second order my first order, that was supposed to be done 20 minutes earlier, would be cold. So I just asked if he could give me my online order and forget the other order I was going to place.
His reply was, "We will get to you when we get to you." I told him you dont talk to customers that way. He started yelling at me. He walked away and complained to his managing I was cussing him out. That is not by any means cussing anyone out.
This employee couldnt get anything right and was snapping at other employees prior to coming over to tell customers he was out of bread.
He should have never been allowed to interact with customers.
I asked the manager for my online order that should have been done 20 minutes earlier.
The manger asked me to bear with her because she ran out of bread I placed my order over 24 hours earlier. How do you run out of bread? They made me and everyone else wait 20 minutes before even mentioning they were out of bread. Thats not planning. An order placed 24 hours in advance should have been pulled way before 6:20 pm for a 6 pm order.
I left without my online order. I will never go back.
Several other customers were just leaving.
What type of food does DiBella's Subs specialize in?
DiBella's Subs specializes in making sub sandwiches, aiming to provide the best sub sandwich experience.
What are the regular operating hours of DiBella's Subs?
DiBella's Subs is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Are there any special holiday hours I should be aware of when visiting DiBella's Subs?
On some holidays DiBella's Subs may be closed or have special hours. For example, it's closed on November 27 and December 25, open 10:00 AM to 5:00 PM on December 24, open 10:00 AM to 7:00 PM on December 31, and open 11:00 AM to 9:00 PM on January 1.
Where is DiBella's Subs located?
DiBella's Subs is located at 7824 Reynolds Road, Mentor, OH 44060, United States.
How can I place an order from DiBella's Subs online?
You can place an order online by visiting https://order.dibellas.com/ or through their main website https://www.dibellas.com/.
Does DiBella's Subs have a presence on social media where I can follow them?
Yes, DiBella's Subs is on LinkedIn, TikTok (@dibellassubs), Facebook, and Instagram (@dibellassubs).
What nearby restaurants are close to DiBella's Subs for alternative dining options?
Nearby dining options include TGI Fridays (bar and burger restaurant), Quaker Steak & Lube (chicken wings restaurant), Starbucks (coffee shop), BIBIBOP Asian Grill (Asian and vegetarian restaurant), Mission BBQ (barbecue restaurant), Chipotle Mexican Grill, BRAVO! Cucina Italiana, Ponderosa Steak House, and The Hooley Pub & Kitchen.
Are there any nearby coffee shops where I can get a drink before or after visiting DiBella's Subs?
Yes, Starbucks is a nearby coffee shop where you can enjoy coffee, smoothies, and juices before or after your visit to DiBella's Subs.
What financial services or banks are located near DiBella's Subs?
Huntington Bank and First National Bank ATM are located nearby, providing convenient financial services and ATMs.
Are there any nearby places where customers can get tailoring or dry cleaning services?
Yes, Angelo's Tailoring offers sewing, alterations, and dry cleaning services near DiBella's Subs.
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