Chipotle Mentor Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted the restaurant's filthy conditions, with dirty counters, floors, and tables reported frequently.
Service Speed
Customers consistently complained about slow service, long wait times, and frequent issues with orders being incomplete or incorrect.
Food Quality
Many patrons expressed dissatisfaction with the food quality, citing overcooked, overly salty, or poorly prepared items.
Stock Availability
The location often runs out of key ingredients like chicken and rice, leading to customer frustration.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of attentiveness.
CK
CJ Kap
2 days ago
1.0
Place is absolutely disgusting. Every table was horribly filthy, they had a wait on almost everything (steak, fajitas, etc). Not coming back here
JV
Jerad V
3 days ago
1.0
Ordered online through the app and my bowl was completely wrong. Ordered Xtra brown rice, double stake, corn salsa and cheese. Got the bowl it had very little WHITE rice a scoop of stake and very little cheese. They're excuse was they were out of corn....
RK
Rae Kenney
6 days ago
1.0
They don't even deserve one star... Ordered a bowl with carne assada steak. The steak was so grisly and not edible.It was terrible not to mention it's the third time I did not receive fajita veggies and 2nd time guacamole is salty... This place has gone downhill so bad... don't eat here....Don't waste your money!!
LC
Lou Caplick
Jan 2, 2026
1.0
Place is a joke they never have shit ready and the line is always out the door worst chipotle that is around take the drive to Willoughby are the chipotle on mentor Ave this one blows
CG
Craig Gibson
Dec 30, 2025
1.0
I dont know WHAT happened to this location but its absolutely terrible now. The service is incredibly SLOW. If you have a short lunch SKIP this location. They also regularly are out of steak or chicken at rush periods.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?
Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Mentor?
It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle offer online ordering?
Yes, you can order online via https://order.chipotle.com/ or through their app available on the Apple App Store.
How does Chipotle support sustainability in its food sourcing?
Chipotle follows "Food with Integrity" principles sourcing ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial additives.
Is Chipotle Mexican Grill LGBTQ+ friendly at this location?
Yes, this location welcomes LGBTQ customers as indicated by their inclusivity attributes.
What are some nearby dining options close to Chipotle Mexican Grill in Mentor?
Nearby dining options include Mission BBQ, BRAVO! Cucina Italiana, Starbucks, Burger King, TGI Fridays, Smoke Bones Mentor, DiBella's Subs, and BIBIBOP Asian Grill, providing a variety of cuisines and dining experiences.
Which nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby spots such as Starbucks for coffee, Giant Eagle supermarket for grocery shopping, or enjoy entertainment at Fair Trade Cigar Club lounge after their meal.
Are there convenient services near the Chipotle location for vehicle or pet needs?
Yes, nearby services include automotive repair shops like All Tune and Lube, Car Parts Warehouse, and pet services such as Tyler Animal Clinic and Inn The Doghouse for pet boarding.
How can customers contact Chipotle Mexican Grill at Mentor Reynolds Rd for inquiries?
You can contact them via phone at +1 440-220-4781 or email at OH.3821.MentorRelo@chipotle.com.