Chipotle Mexican Grill

2.4
504 reviews
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Business Details

7787 Reynolds Rd, Mentor, OH
44060, United States
(440) 220-4781
https://locations.chipotle.com/oh/mentor/7787-reynolds-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3821
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About

Mexican Restaurant
Chipotle Mentor Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7787 Reynolds Rd, Mentor, OH
44060, United States

Hours

Reviews

2.4
504 reviews
5 stars
113
4 stars
41
3 stars
32
2 stars
42
1 star
276

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's filthy conditions, with dirty counters, floors, and tables reported frequently.

Service Speed

Customers consistently complained about slow service, long wait times, and frequent issues with orders being incomplete or incorrect.

Food Quality

Many patrons expressed dissatisfaction with the food quality, citing overcooked, overly salty, or poorly prepared items.

Stock Availability

The location often runs out of key ingredients like chicken and rice, leading to customer frustration.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of attentiveness.
  • CK
    CJ Kap
    2 days ago
    1.0
    Place is absolutely disgusting. Every table was horribly filthy, they had a wait on almost everything (steak, fajitas, etc). Not coming back here
  • JV
    Jerad V
    3 days ago
    1.0
    Ordered online through the app and my bowl was completely wrong. Ordered Xtra brown rice, double stake, corn salsa and cheese. Got the bowl it had very little WHITE rice a scoop of stake and very little cheese. They're excuse was they were out of corn....
  • RK
    Rae Kenney
    6 days ago
    1.0
    They don't even deserve one star... Ordered a bowl with carne assada steak. The steak was so grisly and not edible.It was terrible not to mention it's the third time I did not receive fajita veggies and 2nd time guacamole is salty... This place has gone downhill so bad... don't eat here....Don't waste your money!!
  • LC
    Lou Caplick
    Jan 2, 2026
    1.0
    Place is a joke they never have shit ready and the line is always out the door worst chipotle that is around take the drive to Willoughby are the chipotle on mentor Ave this one blows
  • CG
    Craig Gibson
    Dec 30, 2025
    1.0
    I dont know WHAT happened to this location but its absolutely terrible now. The service is incredibly SLOW. If you have a short lunch SKIP this location. They also regularly are out of steak or chicken at rush periods.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?

Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Mentor?

It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.