Business Details
About
Mexican Restaurant
Chipotle Mentor Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
489 reviews
5 stars
110
4 stars
39
3 stars
32
2 stars
42
1 star
266
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and staff being unprofessional or rude.
Food Quality
Many reviews mentioned issues with food quality, including cold meals, missing ingredients, and poorly prepared items.
Cleanliness
The restaurant was often described as dirty, with unclean tables and counters, contributing to a negative dining experience.
Inconsistent Availability
Customers noted that the location frequently ran out of popular menu items, leading to frustration and dissatisfaction.
Management Concerns
Several reviews indicated a lack of effective management, with complaints about staff behavior and overall operational inefficiencies.
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- DWDan Wilson4 days ago3.0What can I say? Music was annoying and loud. 11-20-25 At 11.45 am 3 people at counter 1st person, a lady seems nice but has trouble hearing me as I am hearing impaired. 2nd person in middle was impatient and a little rude that after he did what I wanted and he threw the food I ordered and almost slid off the counter cause he didn't understand that I was hearing impaired that I needed to talk a little louder, I apologize but music was to loud. 3rd person was cashier and he was a nice fella and give him a handshake for I rate him 5 stars... food was good and give 4 stars.. Tks and have a God day
- KKkg49Nov 12, 20252.0Order online only to have to wait half an hour at the drive thru and have half my order wrong. Despite the red chimichurri sauce costing a dollar extra, its been left out of the bag the last 3 times I ordered it. Ordered a burrito bowl and it was missing sour cream and instead got tomato salsa which I did not want.
- KNkathy NgangaNov 2, 20251.0Staff is extremely rude. They are also very unprofessional. They have a line full of people and decide they want to do online only. I’m sure like myself most people are there on a lunch break and we only get a certain amount of minutes so if we have to stop and then order online when do we have time to eat the food? Just ridiculous. I will not be back. Chipotle has gone down so much.
- JMJames MolnarOct 29, 20251.0Wow, what a pathetic excuse for a Chipotle. I’ve come here twice, and both times I have just left because there’s 3 people in line and nothing is happening. Is the owner aware of this? You are losing money every single day and customers that will never come back to your store. I watched an older lady in front of me visibly upset leave the store also. You just lost $25-40 in 5 minutes because your store is a joke. Before I got in line, I went in the bathroom and I smelled an “electrical burnt” smell. And when people come through the door, the main line guy weeps and frowns and looks at the cashier like “omg more people.” Idk what is going on here but I can tell you I’ll never be back. This isn’t a chipotle. It’s a trap house.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?
Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Mentor?
It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle offer online ordering?
Yes, you can order online via https://order.chipotle.com/ or through their app available on the Apple App Store.
How does Chipotle support sustainability in its food sourcing?
Chipotle follows "Food with Integrity" principles sourcing ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial additives.
Is Chipotle Mexican Grill LGBTQ+ friendly at this location?
Yes, this location welcomes LGBTQ customers as indicated by their inclusivity attributes.
What are some nearby dining options close to Chipotle Mexican Grill in Mentor?
Nearby dining options include Mission BBQ, BRAVO! Cucina Italiana, Starbucks, Burger King, TGI Fridays, Smoke Bones Mentor, DiBella's Subs, and BIBIBOP Asian Grill, providing a variety of cuisines and dining experiences.
Which nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby spots such as Starbucks for coffee, Giant Eagle supermarket for grocery shopping, or enjoy entertainment at Fair Trade Cigar Club lounge after their meal.
Are there convenient services near the Chipotle location for vehicle or pet needs?
Yes, nearby services include automotive repair shops like All Tune and Lube, Car Parts Warehouse, and pet services such as Tyler Animal Clinic and Inn The Doghouse for pet boarding.
How can customers contact Chipotle Mexican Grill at Mentor Reynolds Rd for inquiries?
You can contact them via phone at +1 440-220-4781 or email at OH.3821.MentorRelo@chipotle.com.