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Brand Certified

Chipotle Mexican Grill

2.3
(513 reviews)

Business Details

7787 Reynolds Rd, Mentor, OH
44060, United States
(440) 220-4781

About

Mexican Restaurant
Chipotle Mentor Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7787 Reynolds Rd, Mentor, OH
44060, United States

Hours

Reviews

2.3
513 reviews
5 stars
115
4 stars
41
3 stars
33
2 stars
43
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, both in-store and for online orders, with many experiencing incorrect or incomplete orders.

Food Quality

Numerous reviews highlighted poor food quality, including undercooked ingredients, excessive salt, and missing items.

Cleanliness

The restaurant was consistently described as dirty, with filthy tables and counters, contributing to a negative dining experience.

Stock Availability

Many customers noted that the location often ran out of key ingredients, such as chicken and rice, especially during peak hours.
  • AC
    Andrew Coleman
    5 days ago
    1.0
    Out of all lemonades, no spoons, no tacos, trash overflowing, no white rice and a delay of 10 minutes in their “signature” chicken. Why can’t we get a well run Chipotle in NE Ohio???
  • MM
    Michael McDougall
    Feb 17, 2026
    1.0
    Absolute embarrassment. Waited at the counter for an eternity no acknowledgment. Staff walking around mouth full of food. Counter trashed with remnants of food. Empty containers with dried food inside. Please notify ownership to help save this restaurant. Health risk without a doubt
  • KK
    Keith Krebs
    Feb 11, 2026
    1.0
    Don’t order drive up. You’ll sit there for a half an hour in a giant line. They won’t wait at the window after giving the food to the car in front of you, they will disappear instead when your food is sitting on the shelf. Then your order will be missing items and be cold because you’re 30 minutes past your pickup time and they will have already disappeared from the window again before you even look back up from the bag. Some of the worst service I’ve ever seen in my life.
  • SZ
    Sammi Zeitz
    Feb 11, 2026
    1.0
    Absolutely terrible location. I'm not sure what the heck happened to this one but ever since they moved into that new spot it has been a DISASTER! 2.3 stars is being generous to this place. Still waiting for something I ordered OVER AN HOUR AGO! Bowl with rice, steak, sour cream, and cheese. I'm sorry but how hard is that? I will be going to the one in MOL from now on.
  • RB
    Ricky the World Builder
    Jan 28, 2026
    1.0
    I see the 2.4. Stars and can only feel this place is overrated. Which sucks because I like chipotle everywhere else I’ve been. Honestly, never considered looking at reviews for a chain like this. Wish I had. Not only did I wait for my to go order for 45 minutes (we ordered it 30 minutes ahead for a total of 1 hour 15 minutes to make it) but every item on the order was wrong. Honestly, I don’t know how it could be worse. Edit: the chicken and rice were both undercooked. We got a refund, Edit 2: at first they offered free drinks, then after more cajoling replacement entrees. My wife had to insist we couldn’t eat the food and were never going back to get a refund

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?

Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Mentor?

It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.

Brand Certified Facts from Chipotle Mexican Grill

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