Brand Certified
Chipotle Mexican Grill
2.3(513 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
7787 Reynolds Rd, Mentor, OH
44060, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(440) 220-4781
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/oh/mentor/7787-reynolds-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3821
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Mentor Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.3
513 reviews
5 stars
115
4 stars
41
3 stars
33
2 stars
43
1 star
281
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, both in-store and for online orders, with many experiencing incorrect or incomplete orders.
Food Quality
Numerous reviews highlighted poor food quality, including undercooked ingredients, excessive salt, and missing items.
Cleanliness
The restaurant was consistently described as dirty, with filthy tables and counters, contributing to a negative dining experience.
Stock Availability
Many customers noted that the location often ran out of key ingredients, such as chicken and rice, especially during peak hours.
- ACAndrew Coleman5 days ago1.0Out of all lemonades, no spoons, no tacos, trash overflowing, no white rice and a delay of 10 minutes in their “signature” chicken. Why can’t we get a well run Chipotle in NE Ohio???
- MMMichael McDougallFeb 17, 20261.0Absolute embarrassment. Waited at the counter for an eternity no acknowledgment. Staff walking around mouth full of food. Counter trashed with remnants of food. Empty containers with dried food inside. Please notify ownership to help save this restaurant. Health risk without a doubt
- KKKeith KrebsFeb 11, 20261.0Don’t order drive up. You’ll sit there for a half an hour in a giant line. They won’t wait at the window after giving the food to the car in front of you, they will disappear instead when your food is sitting on the shelf. Then your order will be missing items and be cold because you’re 30 minutes past your pickup time and they will have already disappeared from the window again before you even look back up from the bag. Some of the worst service I’ve ever seen in my life.
- SZSammi ZeitzFeb 11, 20261.0Absolutely terrible location. I'm not sure what the heck happened to this one but ever since they moved into that new spot it has been a DISASTER! 2.3 stars is being generous to this place. Still waiting for something I ordered OVER AN HOUR AGO! Bowl with rice, steak, sour cream, and cheese. I'm sorry but how hard is that? I will be going to the one in MOL from now on.
- RBRicky the World BuilderJan 28, 20261.0I see the 2.4. Stars and can only feel this place is overrated. Which sucks because I like chipotle everywhere else I’ve been. Honestly, never considered looking at reviews for a chain like this. Wish I had. Not only did I wait for my to go order for 45 minutes (we ordered it 30 minutes ahead for a total of 1 hour 15 minutes to make it) but every item on the order was wrong. Honestly, I don’t know how it could be worse. Edit: the chicken and rice were both undercooked. We got a refund, Edit 2: at first they offered free drinks, then after more cajoling replacement entrees. My wife had to insist we couldn’t eat the food and were never going back to get a refund
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?
Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Mentor?
It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle offer online ordering?
Yes, you can order online via https://order.chipotle.com/ or through their app available on the Apple App Store.
How does Chipotle support sustainability in its food sourcing?
Chipotle follows "Food with Integrity" principles sourcing ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial additives.
Is Chipotle Mexican Grill LGBTQ+ friendly at this location?
Yes, this location welcomes LGBTQ customers as indicated by their inclusivity attributes.
What are some nearby dining options close to Chipotle Mexican Grill in Mentor?
Nearby dining options include Mission BBQ, BRAVO! Cucina Italiana, Starbucks, Burger King, TGI Fridays, Smoke Bones Mentor, DiBella's Subs, and BIBIBOP Asian Grill, providing a variety of cuisines and dining experiences.
Which nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby spots such as Starbucks for coffee, Giant Eagle supermarket for grocery shopping, or enjoy entertainment at Fair Trade Cigar Club lounge after their meal.
Are there convenient services near the Chipotle location for vehicle or pet needs?
Yes, nearby services include automotive repair shops like All Tune and Lube, Car Parts Warehouse, and pet services such as Tyler Animal Clinic and Inn The Doghouse for pet boarding.
How can customers contact Chipotle Mexican Grill at Mentor Reynolds Rd for inquiries?
You can contact them via phone at +1 440-220-4781 or email at OH.3821.MentorRelo@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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