Brand Certified
Chipotle Mexican Grill
3.9(1333 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
9188 Mentor Ave, Mentor, OH
44060, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(440) 255-0759
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/oh/mentor/9188-mentor-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1065
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Mentor Heisley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.9
1,333 reviews
5 stars
658
4 stars
297
3 stars
111
2 stars
62
1 star
205
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including over-salting, cold food, and poor ingredient preparation.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and food preparation areas, with dirty tables and messy counters.
Service Issues
Numerous customers experienced rude or inattentive staff, long wait times, and incorrect orders, leading to frustration.
Ingredient Availability
Several reviews noted that the location often runs out of key ingredients, impacting customer satisfaction.
Mixed Experiences
While some customers praised the food and service, many others reported inconsistent experiences, leading to a divide in customer satisfaction.
- BBBrigette BojarskiFeb 17, 20265.0I moved back from Colorado. This place is the closest thing to a Colorado Chipotle. The one on Reynolds is awful along with the one in Parma. The Mentor Ave one is the only location I frequent.
- SBscoot baileyFeb 12, 20265.0Been here a dozen times got my food at 12:20 when they first opened everything was great can’t speak on the night staff but the morning staff came to the game and showed up great job get that bonus for the month
- MRMariah RiceJan 17, 20261.0This place is painful. We went on a Monday night and it was not that busy yet staff were just slopping food into burritos and bowls like the world was ending. I saw what a disaster it was so I kept it simple with only three items in my bowl and it was still a mess. The prep counter was covered in toppings. My husband’s burrito broke so they wrapped it again but instead of getting new foil they Just slopped it together. I couldn’t watch. This is wha they handed him 🤣 at least our food was cleaning the counter for them. He ended up throwing it away. Such a waste.
- NLNicholas LentschJan 16, 20261.0Sloppy burrito making skills. Came in during a busy lunch rush, but making a wet, messy, and almost inedible burrito is pretty disappointing.
- CRCassy RomanJan 8, 20261.0This locations team can not work together to save their lives. They all just wander around doing nothing or checking their phones while a couple of crew do everything else. I watched my food sit for 10 minutes before asking if I could bag it myself, the employee rudely stated “someone will get to it, you can wait. This order was placed 30 minutes prior to my arrival. Unacceptable.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Mentor Heisley offer?
Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced Mexican food.
What are the operating hours of Chipotle Mexican Grill in Mentor, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Mentor Heisley provide delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Mentor?
You can order online through their official website at https://order.chipotle.com/ or via the Chipotle app on the App Store.
What is the address and contact information for Chipotle Mexican Grill in Mentor Heisley?
The restaurant is located at 9188 Mentor Ave, Lake, Mentor, OH 44060. You can call them at +1 440-255-0759 or email oh.1065.mentor@chipotle.com.
Does Chipotle Mexican Grill Mentor Heisley use sustainable and humane sourcing practices?
Yes, Chipotle follows "Food with Integrity" principles, sourcing ingredients from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.
Are there any nearby restaurants where I can dine before or after visiting Chipotle on Mentor Ave?
Yes, nearby options include Panda Express, Noodles & Company, honeygrow, Kiko's Kitchen, and Papa Joe's, offering various cuisines for additional dining experiences.
What entertainment or shopping options are near Chipotle Mexican Grill in Mentor?
Nearby places include GameStop and Northgate Plaza - GameStop for video games and entertainment, plus Leslie's Pool Supplies and Kalamazoo Vapor of Mentor for retail needs.
Are there health and wellness services close to Chipotle Mexican Grill Mentor Heisley?
Yes, AP Family Dentistry and Pura Vida Wellness medical spa are nearby for dental and wellness services.
Does Chipotle Mexican Grill Mentor Heisley support LGBTQ customers?
Yes, the location welcomes LGBTQ customers, promoting an inclusive environment.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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