Chipotle Mexican Grill

3.9
1330 reviews
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Business Details

9188 Mentor Ave, Mentor, OH
44060, United States
(440) 255-0759
https://locations.chipotle.com/oh/mentor/9188-mentor-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1065
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About

Mexican Restaurant
Chipotle Mentor Heisley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9188 Mentor Ave, Mentor, OH
44060, United States

Hours

Reviews

3.9
1,330 reviews
5 stars
656
4 stars
297
3 stars
111
2 stars
62
1 star
204

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and food scraps in the assembly area.

Food Quality

Inconsistent food quality was noted, with complaints about overly salty dishes, cold food, and incorrect orders.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attention.

Availability of Ingredients

Frequent issues with running out of key ingredients and not being prepared for customers were highlighted.

Service Efficiency

While some reviews mentioned quick service, others pointed out long waits and understaffing issues.
  • CR
    Cassy Roman
    4 days ago
    1.0
    This locations team can not work together to save their lives. They all just wander around doing nothing or checking their phones while a couple of crew do everything else. I watched my food sit for 10 minutes before asking if I could bag it myself, the employee rudely stated “someone will get to it, you can wait. This order was placed 30 minutes prior to my arrival. Unacceptable.
  • BL
    Bobby Lohn
    Jan 4, 2026
    1.0
    Yet another trip wasted because the only meat that was available was the pork. This is the third time in the last few months that they were out of all steak and chicken. The staff doesn’t seem to care and they let you wait in line before informing you that you would need to wait 20-25 minutes. Avoid this location if you actually want Chipotle
  • JM
    James Meyer
    Jan 2, 2026
    4.0
    Food was made right and ready to be picked up when I got there
  • IK
    Irelynn Koenig
    Dec 27, 2025
    1.0
    absolutely disgusting kitchen and workers were not nice
  • GH
    Gelacio Hernandez
    Oct 26, 2025
    4.0
    No megusto l el burrito las carnival no estaban buenas
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Mentor Heisley offer?

Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced Mexican food.

What are the operating hours of Chipotle Mexican Grill in Mentor, OH?

Chipotle is open daily from 10:45 AM to 11:00 PM.