Business Details
About
Mexican Restaurant
Chipotle Mentor Heisley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,326 reviews
5 stars
654
4 stars
296
3 stars
111
2 stars
62
1 star
203
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as overly salty dishes, cold food, and poor ingredient preparation.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food scraps in the dining area.
Service Issues
Customers frequently experienced poor service, including rude staff, incorrect orders, and lack of available ingredients.
Operational Hours
Several reviews mentioned that the restaurant often runs out of key ingredients before closing time, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service at certain times.
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- GHGelacio HernandezOct 26, 20254.0No megusto l el burrito las carnival no estaban buenas
- CACorey AOct 13, 20251.0Usually this place is pretty good but apparently that's changed. If you are open till 11 but stop making food at 8, you are only open till 8. "Sorry we don't have any rice for the rest of the night." okay sure, I just have my food without it. After I pay I see they just brought out a ton of rice. "Sorry that for online only." Did the magment of the 306 one take over this one as well?
- SQShelby QuallsSep 22, 20252.0Usually go there pretty late after work and they are almost always out of their main ingredients such as chicken or rice or cilantro. Not sure how their prepping works but it doesn't work very well
- EEEP EAug 30, 20252.0Food was fine. Staff was rude. The girl that was on salsas was arrogant and not polite at all. I asked for a little extra salsa on one of my tacos since she skipped it altogether and she put a ladle full of salsa on it to make a point and rolled her eyes. Clearly this job isn’t for her.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Mentor Heisley offer?
Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced Mexican food.
What are the operating hours of Chipotle Mexican Grill in Mentor, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Mentor Heisley provide delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Mentor?
You can order online through their official website at https://order.chipotle.com/ or via the Chipotle app on the App Store.
What is the address and contact information for Chipotle Mexican Grill in Mentor Heisley?
The restaurant is located at 9188 Mentor Ave, Lake, Mentor, OH 44060. You can call them at +1 440-255-0759 or email oh.1065.mentor@chipotle.com.
Does Chipotle Mexican Grill Mentor Heisley use sustainable and humane sourcing practices?
Yes, Chipotle follows "Food with Integrity" principles, sourcing ingredients from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.
Are there any nearby restaurants where I can dine before or after visiting Chipotle on Mentor Ave?
Yes, nearby options include Panda Express, Noodles & Company, honeygrow, Kiko's Kitchen, and Papa Joe's, offering various cuisines for additional dining experiences.
What entertainment or shopping options are near Chipotle Mexican Grill in Mentor?
Nearby places include GameStop and Northgate Plaza - GameStop for video games and entertainment, plus Leslie's Pool Supplies and Kalamazoo Vapor of Mentor for retail needs.
Are there health and wellness services close to Chipotle Mexican Grill Mentor Heisley?
Yes, AP Family Dentistry and Pura Vida Wellness medical spa are nearby for dental and wellness services.
Does Chipotle Mexican Grill Mentor Heisley support LGBTQ customers?
Yes, the location welcomes LGBTQ customers, promoting an inclusive environment.