Arby's

4.1
376 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7690 Mentor Ave, Mentor, OH
44060, United States

Hours

Reviews

4.1
376 reviews
5 stars
190
4 stars
103
3 stars
39
2 stars
16
1 star
28

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being fresh and delicious while others were old or improperly prepared.

Service Issues

There were multiple complaints about order mistakes, slow service, and unprofessional behavior from staff.

Cleanliness

The restaurant's cleanliness was frequently criticized, particularly regarding the bathrooms and overall atmosphere.

Staff Friendliness

Despite service issues, many customers praised the friendliness and professionalism of the staff.

Value for Money

Some customers felt the prices were high for the quality of food received, while others appreciated the value of specific menu items.
  • GW
    Grace Willoughby
    Dec 18, 2025
    1.0
    Had an awful experience through the drive-thru. was told to pull-up to the window to place my order. crew member was at the window talking to someone out of view. waited a good 3 minutes and finally beeped my horn, she looked at me and continued to talk. When she finally opened the window her words to me was" Excuse me, I'm talking to my crew" my response: That's nice, I have to get back to work and you told me to pull-up to place my order! She then said "What do you want- I'm talking to my crew and district manger" Gave her my order, with lots of deep breathes. She did comp my meal, but never ever said she was sorry.
  • BM
    Bill Meier
    Nov 21, 2025
    5.0
    Always liked Arby's roast beef sandwiches. Pair it with a jamocha shake! We only have two in our state so it's a treat to travel west and see them all over. I like that real people take your order rather than interacting with touch screens.
  • CQ
    Comix Quinn
    Oct 2, 2025
    1.0
    I don't know what's going on here but it was abominable. Milkshake good ahhhh but the bathroom HORRID the furniture destroyed, years were taken off my life.
  • JG
    Jennifer Gillespie
    Sep 23, 2021
    5.0
    Great food much better than ours here in Ashtabula.
  • RS
    Rusty Seguinot
    Jun 30, 2018
    5.0
    great food