Certified by Chipotle Mexican Grill • Apr 12, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Apr 12, 2026
Certified by Chipotle Mexican Grill • Apr 12, 2026
Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM
Reviews
2.3
527 reviews
5 stars
115
4 stars
42
3 stars
34
2 stars
44
1 star
292
DH
David Howes
Mar 29, 2026
3.0
In some ways, this Chipotle was similar to other chipotles.Very friendly people quick serve, but the server was just loading on the sauces and it was swimming sour cream and others. Yes I like a generous amount but this was just a lot and yes they were busy. Just not my best bowl.
BP
Brian Pet
Mar 29, 2026
1.0
This place is a joke. I have never been to such a dirty restaurant as this one. The manager there was very rude when ,i asked why they didn't have their dressing for the burrito. No matter how i asked him for a substitute for the dressing he refused to do anything. So i told him i didn't want the order. As I left I said I am going to contact your corporate office and then he told me to get out of the restaurant. I could see him as I left the restaurant throwing out all the order. What a waste of food and just because you had no dressing. I will be calling the health department of mentor.
I stop to buy a burrito for my dieing wife . that's in lake west hospital. One of her last request before she dies was to be treated to a berttio. But myself and my wife are treated like nobody's. I will never go to this restaurant location ever again. I am going to call their corporate office .I would not recommend this location to anyone. If you're readying this beware.
TT
Travis
Mar 18, 2026
1.0
They never have anything in stock and the workers are always complaining about customers. Have left the line numerous times. Do not recommend to anyone.
CB
Corey Beasley
Mar 13, 2026
1.0
This has to be the worst Chipotle that has ever existed. Hands down, I’m in the service industry, and I truly don’t understand how this has been allowed to go on for this long. There is no time management in this location. Workers are standing around talking to one another, moving so slowly. Lines are out the door; they are so slow that even when they finally get enough food made, it takes hr plus to get through the line because they will have one person working the line with other workers available just standing and staring, and they will move like turtles. I truly don’t understand. This location used to be good. Clearly, the new management isn’t working. I won’t be surprised if this location fails. The worst run Chipotle. I mean who even manages this place nothing ever clean everything always out food is poor quality, I don’t even know why I’m leaving I review because clearly it won’t matter this place already is a 2 star and should be negative
PA
Pax Alvarez
Mar 12, 2026
1.0
I was here on 3/12/26 at around 5 where there was a rush of customers. Holy crap the service here was slow. This location is severely understaffed. Even after ordering ahead, my food wasn't ready for a while. But the worst part: my order was wrong. 😭 Just skip this location honestly.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 7787 Reynolds Rd, Mentor, OH?
Chipotle Mexican Grill at 7787 Reynolds Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Mentor?
It is located at 7787 Reynolds Rd, Lake sublocality, Mentor, OH 44060, USA.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle offer online ordering?
Yes, you can order online via https://order.chipotle.com/ or through their app available on the Apple App Store.
How does Chipotle support sustainability in its food sourcing?
Chipotle follows "Food with Integrity" principles sourcing ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial additives.
Is Chipotle Mexican Grill LGBTQ+ friendly at this location?
Yes, this location welcomes LGBTQ customers as indicated by their inclusivity attributes.
What are some nearby dining options close to Chipotle Mexican Grill in Mentor?
Nearby dining options include Mission BBQ, BRAVO! Cucina Italiana, Starbucks, Burger King, TGI Fridays, Smoke Bones Mentor, DiBella's Subs, and BIBIBOP Asian Grill, providing a variety of cuisines and dining experiences.
Which nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby spots such as Starbucks for coffee, Giant Eagle supermarket for grocery shopping, or enjoy entertainment at Fair Trade Cigar Club lounge after their meal.
Are there convenient services near the Chipotle location for vehicle or pet needs?
Yes, nearby services include automotive repair shops like All Tune and Lube, Car Parts Warehouse, and pet services such as Tyler Animal Clinic and Inn The Doghouse for pet boarding.
How can customers contact Chipotle Mexican Grill at Mentor Reynolds Rd for inquiries?
You can contact them via phone at +1 440-220-4781 or email at OH.3821.MentorRelo@chipotle.com.
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