Wendy's

3.8
531 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5985 Andrews Rd, Mentor On The Lake, OH
44060, United States

Hours

Reviews

3.8
531 reviews
5 stars
230
4 stars
123
3 stars
84
2 stars
36
1 star
58

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale items, incorrect orders, and undercooked food.

Customer Service

Staff behavior varied widely; some customers experienced rude service while others praised friendly interactions.

Order Accuracy

Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions.

Speed of Service

While some customers appreciated fast service, others experienced long wait times and delays.
  • CO
    Candy Owen
    Oct 26, 2025
    3.0
    I used to love going to this location cause food and service was better here. Not this time and I'm so disappointed. Friday, 10/24, we grabbed food on the way home and I literally had plastic stuck to my burger, found out they stopped getting sweet and sour and switched it for one I can't eat, and don't like, so I'm not buying food from any Wendy's anytime soon, if ever again. Do better Wendy's!
  • KS
    Kim Sturgis
    Oct 24, 2025
    1.0
    Very rude staff. Cancelled my order
  • CP
    Chad Pearson
    Aug 15, 2025
    3.0
    Solid food, but I wouldn’t recommend it.
  • BL
    Bethany Leggett
    Aug 14, 2025
    5.0
    Never disappoints! This is the only Wendy’s I go to now
  • JO
    jason owens
    Aug 14, 2025
    5.0
    Again fast food you get what u get from different stores... overall still one of the better fast food joints out there

Frequently Asked Questions About Wendy's

Is Mentor-On-The-Lake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.