Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
535 reviews
5 stars
232
4 stars
124
3 stars
84
2 stars
37
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service at the drive-thru and counter.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold, stale, or incorrectly prepared items, including raw chicken and missing ingredients.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, missing items, and modifications not being honored.
Cleanliness and Environment
Some customers noted that the restaurant was clean and well-maintained, while others reported a chaotic atmosphere and unclean conditions.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many others expressed frustration and disappointment, leading to a lack of loyalty to this location.
- SWShawn WhiteDec 31, 20254.0Good chilli
- MMMaryNov 30, 20252.0The food is usually pretty fresh and good at this location, however the service is usually horrible, the people at the window are rude and just throw the bags out the window at you, they don't even give you time to grab the bag or drinks, you can't even ask for anything because they immediately leave, they don't greet you or say anything, very awkward behavior. And they can't say it's because they are being rushed, it happens even when I'm the only person in line. Definitely need better training at the drive thru.
- COCandy OwenOct 26, 20253.0I used to love going to this location cause food and service was better here. Not this time and I'm so disappointed. Friday, 10/24, we grabbed food on the way home and I literally had plastic stuck to my burger, found out they stopped getting sweet and sour and switched it for one I can't eat, and don't like, so I'm not buying food from any Wendy's anytime soon, if ever again. Do better Wendy's!
- KSKim SturgisOct 24, 20251.0Very rude staff. Cancelled my order
- JOjason owensAug 14, 20255.0Again fast food you get what u get from different stores... overall still one of the better fast food joints out there
Frequently Asked Questions About Wendy's
Is Mentor-On-The-Lake Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Mentor-On-The-Lake Wendy's location currently open?
Yes, this Wendy's location in Mentor-On-The-Lake, OH is open and committed to serving quality food daily.
What are the operating hours for the Wendy's drive-thru in Mentor-On-The-Lake?
The drive-thru is open daily from 6:00 AM to 12:00 AM (midnight).
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's location serves breakfast, lunch, and dinner.
What payment options are accepted at Wendy's on Andrews Rd?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through an app for delivery or pickup?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app for delivery, drive-thru, or dine-in.
How can I contact the Mentor-On-The-Lake Wendy's for questions or feedback?
You can call (440) 257-7994 or reach out through Wendy's Contact page or Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-restaurant nutrition info posters.
Are there any other fast food restaurants near the Wendy's at 5985 Andrews Rd?
Yes, nearby fast food options include Chipotle Mexican Grill, Mr. Hero, Burger King, and another Wendy's location.
Can I visit nearby businesses like Citizens Bank or Verizon Authorized Retailer when I come to Wendy's?
Absolutely! Citizens Bank and Verizon Authorized Retailer – Victra are nearby and convenient if you want to run errands before or after your Wendy's visit.
What nearby entertainment or service options can I find close to this Wendy's location?
Nearby spots include Marco's Pizza for Italian dining, Hometown Urgent Care for medical needs, and Great Clips for hair services.