Business Details
About
Mexican Restaurant
Chipotle Mentor on the Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
143 reviews
5 stars
59
4 stars
11
3 stars
10
2 stars
13
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, undercooked, or burnt items, as well as incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including slow service, unhelpful staff, and lack of communication.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean dining areas and food prep spaces.
Portion Sizes
Customers frequently complained about small portion sizes and inconsistent serving practices.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous negative reviews.
- KGkaitlyn guynnJan 5, 20265.0This is consistently the best Chipotle around! The lines are never long, they move quick, and the food is always fresh. I usually order for pick up and my order is correct a good 99% of the time. When it’s wrong, they happily correct it for me. I was so happy when they built this as it’s so close to my house and I will continue to go there whenever I crave Chipotle. 😊 Thanks guys!!!!
- MNMichelle NicholsonDec 27, 20251.0This is the THIRD time in a row that our orders have been incorrect and they forgot something. Not to mention when we asked for the vinaigrette the employee rolled her eyes at us. This branch is absolutely horrible and I will not be going back.
- BCBrian CarrollDec 13, 20251.0They suck not enough anything compared to other ones wow very disappointed
- APA PDec 6, 20251.0I went in and saw the cook a black male chopping up the steak and popping some in his mouth chewing with his mouth open as he was looking down chopping the meat not very sanitary management really needs to keep on eye on those prepping the food
- JSJezzy StarDec 5, 20251.0Worst chipotle in mentor- lets the food sit there for HOURS and small portions. You can order and ask for extra but they give you less then regular amount…. guac is always dark, either too salty or tasteless. Same this for their rice. This place needs an entire new staff team. SMH - always disappointed when I go here.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Mentor on the Lake?
Chipotle Mexican Grill in Mentor on the Lake is open every day from 10:45 AM to 10:00 PM.
What type of food does Chipotle Mexican Grill offer at this location?
This Chipotle location serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, with a focus on responsibly sourced, wholesome ingredients without artificial additives.
Does Chipotle Mexican Grill in Mentor on the Lake offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Can I earn rewards or get special offers at Chipotle Mentor on the Lake?
Yes, by signing up for Chipotle Rewards, you can earn free food and access exclusive offers.
What is the address and contact number for Chipotle Mexican Grill in Mentor on the Lake?
The address is 5995 Andrews Rd, Mentor On The Lake, OH 44060. The phone number is +1 440-445-3012.
Where can I find Chipotle Mexican Grill on social media?
Chipotle Mexican Grill can be found on Facebook at https://www.facebook.com/chipotle/, Instagram under the handle 'chipotle', Twitter as 'ChipotleTweets', LinkedIn at https://www.linkedin.com/company/chipotle-mexican-grill/, Pinterest at https://www.pinterest.com/chipotlemg/, and YouTube via their channel https://www.youtube.com/chipotle.
Which fast food restaurants are located near Chipotle Mentor on the Lake?
Near this Chipotle, there are several fast food options including Wendy's, Burger King, Mr. Hero, and Little Caesars Pizza, providing a variety of choices for customers in the area.
What other services are available nearby for customers visiting Chipotle?
Nearby services include automotive repair and oil change stations like Costa Oil and Quick Change, beauty and spa salons such as Jenniffer & Co and Best Cuts, as well as financial services at H&R Block and Citizens Bank, offering convenience for multiple errands.
Are there health and wellness facilities close to Chipotle Mexican Grill in Mentor on the Lake?
Yes, customers can visit Hometown Urgent Care for medical needs or enjoy a relaxing visit to Dragon Spa for massage therapy, both located near the restaurant.
Can customers combine a visit to Chipotle with other local entertainment and shopping options?
Yes, near Chipotle, you can visit Mr. Pete's Sports Bar for drinks, Family Video for movie rentals, or shop at Verizon Authorized Retailer – Victra and Giant Eagle supermarket, making it easy to enjoy dining and other activities nearby.