Business Details
About
Mexican Restaurant
Chipotle Mentor on the Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
135 reviews
5 stars
54
4 stars
11
3 stars
10
2 stars
12
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked chicken, cold rice, and bland flavors.
Service Issues
Many reviews highlighted poor customer service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean dining areas and food prep stations.
Portion Sizes
Customers frequently complained about small portion sizes, particularly for proteins, leading to dissatisfaction with value.
Staff Friendliness
While some reviews mentioned friendly staff, many others reported grumpy or unhelpful employees.
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- MCMichele CampNov 17, 20255.0I had a fantastic experience at this restaurant. The friendly staff greeted me when I walked in. The service was excellent, and the portions were generous.
- JJJarrodNov 15, 20251.0Never again!!! My burrito was not edible!!! The steak in my girlfriend's bowl was ice cold!!! Calling to demand a refund!!
- FHFrank HudakNov 5, 20251.0Bought 1 burrito and 1 chicken bowl...chicken uncooked and red and pink . On top of bowl! Could have got very sick! Thanks chipotle this is a new mess up. Will not be returning to any chipotle. If I want Mexican, I will go to sit down restaurants . 640pm pick up, Nov 4.
- EREthan RadgowskiNov 3, 20251.0Bro. I got a burrito here the other day and the dude was about to sneeze while making it and held his nose with the gloves on then without changing gloves proceeded to make the burrito. I mean what are you doing that kind of situation yeah hold your nose. But you got to put different gloves on or wash your hands or throw out the burrito you currently are making. Instead I paid for the burrito and then threw it out. Cuz I couldn't get it out of my head that he sneezed into his hands and then folded my burrito. Like come on man...
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Mentor on the Lake?
Chipotle Mexican Grill in Mentor on the Lake is open every day from 10:45 AM to 10:00 PM.
What type of food does Chipotle Mexican Grill offer at this location?
This Chipotle location serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, with a focus on responsibly sourced, wholesome ingredients without artificial additives.
Does Chipotle Mexican Grill in Mentor on the Lake offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Can I earn rewards or get special offers at Chipotle Mentor on the Lake?
Yes, by signing up for Chipotle Rewards, you can earn free food and access exclusive offers.
What is the address and contact number for Chipotle Mexican Grill in Mentor on the Lake?
The address is 5995 Andrews Rd, Mentor On The Lake, OH 44060. The phone number is +1 440-445-3012.
Where can I find Chipotle Mexican Grill on social media?
Chipotle Mexican Grill can be found on Facebook at https://www.facebook.com/chipotle/, Instagram under the handle 'chipotle', Twitter as 'ChipotleTweets', LinkedIn at https://www.linkedin.com/company/chipotle-mexican-grill/, Pinterest at https://www.pinterest.com/chipotlemg/, and YouTube via their channel https://www.youtube.com/chipotle.
Which fast food restaurants are located near Chipotle Mentor on the Lake?
Near this Chipotle, there are several fast food options including Wendy's, Burger King, Mr. Hero, and Little Caesars Pizza, providing a variety of choices for customers in the area.
What other services are available nearby for customers visiting Chipotle?
Nearby services include automotive repair and oil change stations like Costa Oil and Quick Change, beauty and spa salons such as Jenniffer & Co and Best Cuts, as well as financial services at H&R Block and Citizens Bank, offering convenience for multiple errands.
Are there health and wellness facilities close to Chipotle Mexican Grill in Mentor on the Lake?
Yes, customers can visit Hometown Urgent Care for medical needs or enjoy a relaxing visit to Dragon Spa for massage therapy, both located near the restaurant.
Can customers combine a visit to Chipotle with other local entertainment and shopping options?
Yes, near Chipotle, you can visit Mr. Pete's Sports Bar for drinks, Family Video for movie rentals, or shop at Verizon Authorized Retailer – Victra and Giant Eagle supermarket, making it easy to enjoy dining and other activities nearby.