Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Medina, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty floors and bathrooms.
Speed of Service
Customers frequently complained about long wait times, both in drive-thru and inside the store, often exacerbated by understaffing.
Product Quality
While some customers enjoyed the coffee and donuts, others noted inconsistencies in product quality, including stale items and poorly made drinks.
FS
Forrest Schauer
Dec 30, 2025
5.0
It's a Dunkin Donuts, don't expect delicious food. The coffee is good not great (like every Dunkin). I typically hit here for an early breakfast before other fast food places in the area are open and have waited over 5 minutes only once no matter the drive thru line size.
KK
Kelley K
Dec 23, 2025
2.0
I will preface this by saying that the Cloud refresher I ordered was very good. However, I stood at the front counter for 5 minutes watching 2-3 staff members walking back and forth, never acknowledging me, while they kept filling orders for drive thru customers that arrived after I did. I had even made eye contact with one staff member only to be ignored. I finally had to verbally ask for service from one of the staff members, asking if I have to go through the drive thru in order to get service. I did not get an apology or thanks for waiting. I expect to be greeted by staff at the very least when walking into a shop like this. If they are busy and will be a minute, the staff can say that instead of ignoring customers. I was close to walking out without ordering. If this is normal business at this location, I wonder how much business may be lost from people not having time or patience to wait that long. The only positive is that I did get my items (donut holes, cloud refresher, and pumpkin loaf) quickly after ordering.
BX
Barry X
Dec 23, 2025
2.0
Why is it so hard anymore to get a good fresh hot cup of coffee from Dunkin' Donuts anymore? It's become nearly an impossibility. I guess I'll just go to Sheetz from now on their coffee honestly is just as good
AA
Autumn
Dec 13, 2025
1.0
The unprofessionalism is REAL! weekend staff today Saturday afternoon around 230pm we're the most incompetent crew I've ever experienced. Do they even go through any customer service training. And the order taker via speaker couldn't even pronounce any of the English language clearly AND couldn't comprehend a 2nd grader conversation. Donoughts thrown inside of a box with no food wrapping around. Cold bagel sandwich just a HOT MESS!
KL
Krystal Levstek
Nov 28, 2025
3.0
It's a great traditional Dunkin. It needs to disable mobile and order ahead. The drive thru regularly takes 5mins per a vehicle. They get a ton of walk-ins as well. The mobile order slows them down. Every mobile order I have placed was completed right away but I couldn't get to it for 20-30 minutes due to drive thru and inside lines. If you mobile order, choose the inside option only. You are often competing with the car dealerships often placing large orders during business meal times.
What are the regular operating hours of Dunkin' in Medina, OH?
Dunkin' in Medina, OH is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.
What are some of the holiday menu specialties available at Dunkin' Medina?
During the holiday season, Dunkin' Medina offers items like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for faster service at Dunkin' Medina?
Yes, customers can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
What types of meals are served at this Dunkin' location?
Dunkin' Medina serves breakfast, brunch, and lunch meals.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location includes a drive-thru for quick and convenient service.
Which nearby places can customers visit before or after their visit to Dunkin' Medina?
Customers can visit nearby places such as Medina's Pop-Up Bar for drinks, Breakfast Club Barbell for a workout, and Baskin-Robbins for ice cream.
How can customers use nearby transit or services to find Dunkin' in Medina?
While no specific transit stations are listed nearby, customers can find Dunkin' near popular local spots like Circle K gas station and FASTSIGNS, which may help guide their visit.
Are there any fitness or wellness studios near Dunkin' Medina for visitors interested in health activities?
Yes, nearby options include Tru Barre Studio - Medina and Mediterranean Fitness, great for visitors who want to combine a workout with a Dunkin' visit.
Can customers find additional services like mobile phone stores or beauty salons near Dunkin' in Medina?
Yes, nearby services include GoWireless Verizon Premium Retailer for mobile needs and Kat Lotus Nail & Beauty Lounge for beauty treatments.