Dunkin'

3.8
739 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Medina, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2739 Medina Rd, Medina, OH
44256, United States

Hours

Reviews

3.8
739 reviews
5 stars
366
4 stars
147
3 stars
74
2 stars
39
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty floors and bathrooms.

Speed of Service

Customers frequently complained about long wait times, both in drive-thru and inside the store, often exacerbated by understaffing.

Product Quality

While some customers enjoyed the coffee and donuts, others noted inconsistencies in product quality, including stale items and poorly made drinks.
  • FS
    Forrest Schauer
    Dec 30, 2025
    5.0
    It's a Dunkin Donuts, don't expect delicious food. The coffee is good not great (like every Dunkin). I typically hit here for an early breakfast before other fast food places in the area are open and have waited over 5 minutes only once no matter the drive thru line size.
  • KK
    Kelley K
    Dec 23, 2025
    2.0
    I will preface this by saying that the Cloud refresher I ordered was very good. However, I stood at the front counter for 5 minutes watching 2-3 staff members walking back and forth, never acknowledging me, while they kept filling orders for drive thru customers that arrived after I did. I had even made eye contact with one staff member only to be ignored. I finally had to verbally ask for service from one of the staff members, asking if I have to go through the drive thru in order to get service. I did not get an apology or thanks for waiting. I expect to be greeted by staff at the very least when walking into a shop like this. If they are busy and will be a minute, the staff can say that instead of ignoring customers. I was close to walking out without ordering. If this is normal business at this location, I wonder how much business may be lost from people not having time or patience to wait that long. The only positive is that I did get my items (donut holes, cloud refresher, and pumpkin loaf) quickly after ordering.
  • BX
    Barry X
    Dec 23, 2025
    2.0
    Why is it so hard anymore to get a good fresh hot cup of coffee from Dunkin' Donuts anymore? It's become nearly an impossibility. I guess I'll just go to Sheetz from now on their coffee honestly is just as good
  • AA
    Autumn
    Dec 13, 2025
    1.0
    The unprofessionalism is REAL! weekend staff today Saturday afternoon around 230pm we're the most incompetent crew I've ever experienced. Do they even go through any customer service training. And the order taker via speaker couldn't even pronounce any of the English language clearly AND couldn't comprehend a 2nd grader conversation. Donoughts thrown inside of a box with no food wrapping around. Cold bagel sandwich just a HOT MESS!
  • KL
    Krystal Levstek
    Nov 28, 2025
    3.0
    It's a great traditional Dunkin. It needs to disable mobile and order ahead. The drive thru regularly takes 5mins per a vehicle. They get a ton of walk-ins as well. The mobile order slows them down. Every mobile order I have placed was completed right away but I couldn't get to it for 20-30 minutes due to drive thru and inside lines. If you mobile order, choose the inside option only. You are often competing with the car dealerships often placing large orders during business meal times.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Medina, OH?

Dunkin' in Medina, OH is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.