Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,706 reviews
5 stars
438
4 stars
325
3 stars
279
2 stars
153
1 star
511
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Wait Times
Customers consistently complained about long wait times in both the drive-thru and for dine-in orders.
Food Quality
Several reviews mentioned cold or poorly prepared food, with some customers experiencing food safety issues.
Cleanliness
The restaurant was described as dirty, with reports of flies and unsanitary conditions.
- SHSteve HillNov 8, 20252.0It's been 30 minutes and I'm still trying to get the taste of the stale overcooked meat out of my mouth I only ate it cuz I was hungry but it tasted like it's been sitting on the grill for quite a while I used to work at Wendy's when I was in high school and I remember we used to take it off the grill but it was expired and make chili meat out of it it was dry and overcooked and it was terrible I'll never eat at this location again
- KRKyle ruffNov 6, 20251.0Absolutely ridiculous how slow this place is. I sat in line for 17 minutes waiting to get to the drive through menu, there was 3 cars in front of me. When I got to the menu board it took nearly 2 more minutes before anyone spoke up, when they did it was "good on a second" then I sat for 2 more minutes before leaving to go anywhere else. There's no way on this earth after that amount of time at a fast food drive through with 3 cars in the parking lot should take that long to get an order. I've been to Wendy's with 15 cars in the drive through and received my food in less than 10 minutes. I will never, ever go back to this location. The lack of traffic to this location at lunch time probably should have been a clue to the absolutely incompetent service and management running the place. I spent more than half of my lunch break in line for nothing!
- VMValencia MerrittNov 6, 20251.0They don’t say anything and be open till 1 right but nobody says nothing
- BBBD33Nov 5, 20252.0Do not expect any basic service if it's past 7pm. Only car at 10:30pm told to wait and I waited 10 minutes at the drive thru and left. Drove away and saw employees sitting inside looking like they were asleep. Don't waste your money.
- DMDominique MoleskyNov 1, 20254.0The staff amazing and funny as heck. The food is exactly how it should be, delicious and hot. But it is always a long wait No matter what time of day or how many cars in line, even if its no one but you, this fast food take too long especially if your in a hurry.
Frequently Asked Questions About Wendy's
Is 658 Som Center Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mayfield Heights, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mayfield Heights, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 461-7718.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 658 Som Center Wendy’s serve breakfast?
Yes, this Wendy’s location in Mayfield Heights, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 1374 Som Center, Mayfield Heights, OH?
Wendy's at 1374 Som Center is open daily from 6:30 AM to 1:00 AM, including the drive-thru.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service during all operating hours from 6:30 AM to 1:00 AM.
Can I order Wendy's delivery in Mayfield Heights, OH?
Delivery may be available near you. To check availability, visit the Wendy's app or order.wendys.com and enter your delivery address.
Does the Wendy's at 1374 Som Center serve breakfast?
Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods does Wendy's accept at this location?
You can pay using American Express, Cash, Discover, Mastercard, and Visa at this Wendy's.
Where can I find Wendy's menu and pricing for this location?
Menu pricing can be viewed online at menu.wendys.com or via the Wendy's mobile app by selecting this location.
How can I give feedback or contact the Wendy's at 1374 Som Center directly?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, complete an online customer survey, or call this location directly at (440) 461-7718.
What nearby food options are available around Wendy's at 1374 Som Center?
Nearby food options include DiBella's Subs, Scramblers (a breakfast and brunch restaurant), and Jimmy John’s sandwich shop, providing a variety of dining choices before or after your visit to Wendy's.
Are there any nearby banks or ATMs near this Wendy’s location?
Yes, several banks such as Huntington Bank, KeyBank, Bank of America Financial Center, and a Bank of America ATM are nearby for your banking needs.
What local services or attractions can customers visit near Wendy's at 1374 Som Center?
Customers can visit nearby services such as Hearing Plus audiology center, Agni Yoga Studio, and enjoy local retail at East Gate Shopping Center after dining at Wendy's.