Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,708 reviews
5 stars
438
4 stars
326
3 stars
279
2 stars
154
1 star
511
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many experiencing long wait times and incorrect orders.
Food Quality
Several reviews mentioned stale or cold food, with complaints about incorrect items and poor preparation.
Management Issues
Customers expressed concerns about poor management and organization, leading to chaotic service and unsatisfactory dining experiences.
Cleanliness
Multiple reviews noted unsanitary conditions within the restaurant, including dirty dining areas and unkempt food preparation.
- PPPeteDec 20, 20251.0Prepare to somehow have an awful fast food experience. The woman taking orders in the drive through is a complete jerk. She had the attitude that conveyed that anything you wanted or said was immediately making everything worse for everyone there. They were unhappy that I had a reward to redeem. I received my burger with no melted cheese and my nuggets had no sauce. When I pulled up to the window she got upset about scanning my rewards and then was upset that I was waiting for her to read me the total for the rest of the food. Absolutely no hospitality and the owner should be ashamed of how bad this Wendys is. EVERYTIME I come here it’s a horrible experience.
- RORohit OjhaDec 6, 20251.0Corporate and Management team this place can do so much better. Stale food, no response on drive through. Everything is just very poorly managed.
- SHSteve HillNov 8, 20252.0It's been 30 minutes and I'm still trying to get the taste of the stale overcooked meat out of my mouth I only ate it cuz I was hungry but it tasted like it's been sitting on the grill for quite a while I used to work at Wendy's when I was in high school and I remember we used to take it off the grill but it was expired and make chili meat out of it it was dry and overcooked and it was terrible I'll never eat at this location again
- KRKyle ruffNov 6, 20251.0Absolutely ridiculous how slow this place is. I sat in line for 17 minutes waiting to get to the drive through menu, there was 3 cars in front of me. When I got to the menu board it took nearly 2 more minutes before anyone spoke up, when they did it was "good on a second" then I sat for 2 more minutes before leaving to go anywhere else. There's no way on this earth after that amount of time at a fast food drive through with 3 cars in the parking lot should take that long to get an order. I've been to Wendy's with 15 cars in the drive through and received my food in less than 10 minutes. I will never, ever go back to this location. The lack of traffic to this location at lunch time probably should have been a clue to the absolutely incompetent service and management running the place. I spent more than half of my lunch break in line for nothing!
- BBBD33Nov 5, 20252.0Do not expect any basic service if it's past 7pm. Only car at 10:30pm told to wait and I waited 10 minutes at the drive thru and left. Drove away and saw employees sitting inside looking like they were asleep. Don't waste your money.
Frequently Asked Questions About Wendy's
Is 658 Som Center Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 1374 Som Center, Mayfield Heights, OH?
Wendy's at 1374 Som Center is open daily from 6:30 AM to 1:00 AM, including the drive-thru.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service during all operating hours from 6:30 AM to 1:00 AM.
Can I order Wendy's delivery in Mayfield Heights, OH?
Delivery may be available near you. To check availability, visit the Wendy's app or order.wendys.com and enter your delivery address.
Does the Wendy's at 1374 Som Center serve breakfast?
Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods does Wendy's accept at this location?
You can pay using American Express, Cash, Discover, Mastercard, and Visa at this Wendy's.
Where can I find Wendy's menu and pricing for this location?
Menu pricing can be viewed online at menu.wendys.com or via the Wendy's mobile app by selecting this location.
How can I give feedback or contact the Wendy's at 1374 Som Center directly?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, complete an online customer survey, or call this location directly at (440) 461-7718.
What nearby food options are available around Wendy's at 1374 Som Center?
Nearby food options include DiBella's Subs, Scramblers (a breakfast and brunch restaurant), and Jimmy John’s sandwich shop, providing a variety of dining choices before or after your visit to Wendy's.
Are there any nearby banks or ATMs near this Wendy’s location?
Yes, several banks such as Huntington Bank, KeyBank, Bank of America Financial Center, and a Bank of America ATM are nearby for your banking needs.
What local services or attractions can customers visit near Wendy's at 1374 Som Center?
Customers can visit nearby services such as Hearing Plus audiology center, Agni Yoga Studio, and enjoy local retail at East Gate Shopping Center after dining at Wendy's.