Panera Bread

Reviews

• KP

  Kara Patterson

  1 day ago
  1.0
  Scanners weren't working so using the app to pay took forever and was difficult. The manager was fine, but the staff member clearly didn't want to be there which made being there unpleasant.
• JJ

  JJ JONES

  Jan 5, 2026
  1.0
  I went through drive through and ordered my food. I got to the window to pay and asked if I can get my 2 meals in separate bags, the lady there then said they were already bagged and that she'll give me an extra bag to do it myself. Ok fine, no problem. So i waited for a little while which i shouldn't have because they were bagged already right? Ok, so She proceeded to give me my bag and here we go; boom I received the wrong order. So I went inside to let them know so I can get the food I ordered. And I encountered their manager Victoria she was extremely rude and disrespectful I felt I was being discriminated against. I told her about my order it was wrong and that I had bread not chips and also that the whole order wasn't mine BTW. She went on to get me 2 pieces of bread they weren't wrapped covered in anyway then decided to set them on the filty counter top n continued to finish doing other orders. I am an African American woman now we all know she wouldn't have done that to a Caucasian woman. And had i had acted in an aggressive manner about it she would've called the police on me. This whole situation could have went left and lord knows I wanted to but instead I called the Corporate Office and had it escalated. The crazy part is this was the 1st time I had ever been into a Panera Bread and this is the experience I had to endure. Go figure :/ Another employee proceeded to help be who seemed to be use to the way Victoria acts to people which isn't Ok at all. But she helped me I told her I didn't want my food but would keep the 2nd order because it was for someone else so she refunded me for that and apologized to me and gave me my card and receipt said my funds will be back in 3-7 days. The amount of annoyance, anger, and discomfort i felt after leaving that place trust I'll never go back. But Ms. Victoria needs to see some kind of disciplinary action for her misconduct and unprofessionalism at the workplace. It was uncalled for and she should not be the face of your establishment. She did not handle that situation as a manager should it was very childish and did jot show leadership skills at allllll. And I shouldve gotten a full refund and an apology.
• CM

  Chris Mancuso

  Dec 16, 2025
  1.0
  Staff is extremely rude, they should not be in the service business. Used to be a nice place to come.
• JS

  Jason Schorr

  Dec 16, 2025
  4.0
  Very good for large catering orders, food was hot, on time and all together with no errors. Wish it wasn't so expensive, but they did a great job.
• GS

  Gail S

  Dec 6, 2025
  1.0
  Horrible and rude! Service and friendliness gets a 1 today, Saturday, Dec. 6, 2025, 2:40pm. The gal who took our order was fine. It was the other gals/managers behind the counter (long ponytail and glasses) that was extremely rude! I ordered 2 Frontega Chicken sandwiches, one without the cheese. When the person was making them, it looked like both had cheese so I double-checked they were doing it right. The ponytail gal said "yes she is" without even looking. Finally, when it was done I simply asked which one is without cheese? Without ever looking at me the gal says "I don't know you'll just have to open it up and look yourself." Ok, um that was rude! Then my daughter went back up to the counter to see if there was dairy in the sauce and the other manager said "I don't know, you should've checked our website before you eat here." I just couldn't believe how incredibly RUDE they were to us. Normally, I have no problems at Panera, but we will not be returning to this location: 6036 Mayfield Rd. Mayfield Hts., OH.

Frequently Asked Questions About Panera Bread