Five Guys

Reviews

• PH

  Pamela Hecey

  2 days ago
  5.0
  The guys that work here all seem to have a good flow together and Dominic is really amazing, efficient and friendly and knows what he's doing he's the glue that keeps it all together! but I do appreciate all the guys that were there a few times that I've been in. Good vibe all around!
• ES

  Ellen Smith

  Dec 1, 2025
  1.0
  I visited this location on 12/1/25. I LOVE Five Guys and have visited many locations. I appreciate the cleanliness, excellent customer service and efficiency. Today, while ordering at the Mayfield Heights location, I observed a teammate adjusting his apron strap around his neck wearing gloves and then continue preparing food without changing his gloves. I politely & discreetly asked the cashier, if he’d ask his teammate to change his gloves , due to him touching his apron. The cashier asked the teammate to change his gloves and when the young man asked the cashier who reported the observation, the cashier pointed at me and the young man stared at me for an extended amount of time. He then told another customer nearby “ she’s mad at me because I touched my apron… I’m going to do it again..” As I continued to wait for my order, the young man turned around facing me and continued to stare at me with an upset expression for an extended amount of time. When he completed my order, I walked up to collect the bag and told him thank you, and expressed that I didn’t mean any harm and informed him that I also work in food service. He began to respond to me and I walked out. Working in the food service industry can be very rewarding and challenging at times. However, when a guest discreetly and politely shares a concern, staff should always respond in a respectful manner. The staff did not display professionalism or etiquette by pointing the customer out and responding inappropriately , as it caused unnecessary frustration, embarrassment and a very unpleasant and uncomfortable experience . Staff at this location would benefit from food handling education & customer service training.
• SS

  Sophia Slight

  Nov 29, 2025
  5.0
  Great staff
• CM

  Cathy McClellan

  Nov 12, 2025
  2.0
  My recent Five Guys experience... My son ordered me a double bacon cheeseburger. A masterpiece. A symphony of “treat yourself.” Bacon, cheese, ketchup, mayo, lettuce, tomatoes, grilled onions — the holy lineup. But when I got home and opened that foil, the universe said, “Surprise!” Because inside that wrapper was a double cheeseburger absolutely drowning in extra pickles, extra grilled mushrooms, and extra mustard, with some tomatoes thrown in for humor. No bacon. None. Not a whisper. Not a shadow. Just mustard and mushrooms holding hands like they’re proud to ruin my evening. I looked at that burger the way you look at a text message from someone you’re about to block. So I call the restaurant — because I’m still a good person with hope in my heart. And they put me on hold. For thirty minutes. Thirty. As in, I could’ve watched an entire sitcom and its commercials before they even considered picking up. Spoiler alert: they did not pick up. I hung up somewhere shortly after minute 29, when my will to live slipped out the door. So I take it online. I type the whole saga into their complaint form like I’m filing a police report. And customer service emails me back, all polite and shiny, saying: “We’re very sorry for the inconvenience. We’d like to make this right.” And I’m thinking, “Well damn — look at Five Guys being all professional. Maybe they’re about to bless me.” Then the gift card arrives. Ten. Dollars. Ten dollars at Five Guys — a place where fries alone cost more than my emotional stability. What am I supposed to do with ten dollars? Buy half a burger? A bun and… hope? Maybe a single slice of bacon if the wind is blowing right? It won’t even cover the messed-up burger they already gave me. It’s like handing someone a Band-Aid after running their foot over with a bike. So thank you, Five Guys, for this generous, thoughtful, budget-friendly apology. This $10 gesture of “we hear you, but not that much.” Next time, keep the card. Just give me the damn bacon and leave the mustard mushrooms to whatever poor soul ordered them intentionally.
• RL

  Rita Lewis

  Oct 23, 2025
  5.0
  First time at five guys and it was great, the service and the food. Definitely will be returning.

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