Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1237 S.O.M. Center Rd. in Mayfield Heights is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,193 reviews
5 stars
734
4 stars
277
3 stars
93
2 stars
37
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for their taste and freshness, though some noted issues with greasiness and inconsistency in fry quality.
Service Experience
The staff received mixed reviews; while many customers highlighted friendly and efficient service, others reported poor service and long wait times.
Pricing Concerns
Numerous reviews mentioned that the prices are perceived as high, with some customers feeling that the value does not match the cost.
Cleanliness
The cleanliness of the restaurant was frequently mentioned, with some customers noting well-maintained areas while others reported dirty tables and condiment stations.
Overall Satisfaction
While many customers expressed a strong preference for Five Guys due to the quality of food, there were significant concerns about pricing and service consistency.
- CMCathy McClellanNov 12, 20252.0My recent Five Guys experience... My son ordered me a double bacon cheeseburger. A masterpiece. A symphony of “treat yourself.” Bacon, cheese, ketchup, mayo, lettuce, tomatoes, grilled onions — the holy lineup. But when I got home and opened that foil, the universe said, “Surprise!” Because inside that wrapper was a double cheeseburger absolutely drowning in extra pickles, extra grilled mushrooms, and extra mustard, with some tomatoes thrown in for humor. No bacon. None. Not a whisper. Not a shadow. Just mustard and mushrooms holding hands like they’re proud to ruin my evening. I looked at that burger the way you look at a text message from someone you’re about to block. So I call the restaurant — because I’m still a good person with hope in my heart. And they put me on hold. For thirty minutes. Thirty. As in, I could’ve watched an entire sitcom and its commercials before they even considered picking up. Spoiler alert: they did not pick up. I hung up somewhere shortly after minute 29, when my will to live slipped out the door. So I take it online. I type the whole saga into their complaint form like I’m filing a police report. And customer service emails me back, all polite and shiny, saying: “We’re very sorry for the inconvenience. We’d like to make this right.” And I’m thinking, “Well damn — look at Five Guys being all professional. Maybe they’re about to bless me.” Then the gift card arrives. Ten. Dollars. Ten dollars at Five Guys — a place where fries alone cost more than my emotional stability. What am I supposed to do with ten dollars? Buy half a burger? A bun and… hope? Maybe a single slice of bacon if the wind is blowing right? It won’t even cover the messed-up burger they already gave me. It’s like handing someone a Band-Aid after running their foot over with a bike. So thank you, Five Guys, for this generous, thoughtful, budget-friendly apology. This $10 gesture of “we hear you, but not that much.” Next time, keep the card. Just give me the damn bacon and leave the mustard mushrooms to whatever poor soul ordered them intentionally.
- RLRita LewisOct 23, 20255.0First time at five guys and it was great, the service and the food. Definitely will be returning.
- BMBENJAMIN MATHISOct 17, 20255.0The staff here is an Amazing. The 3 dudes in the kitchen were crushing it and super nice. Give them dudes a raise. This was like 10 min before close, too, on 10/17/2025
- SGsharon greenOct 13, 20253.0Not as good as Youngstown
- JCJoseph CannellaOct 7, 20253.0Never had this place food before My parents frequent and often they're elderly so I went to get a couple burgers for my mother and myself they were good The service not so good and the price pretty expensive but what are you going to do
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1237 S.O.M. Center Rd. in Mayfield Heights accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for dine-in at this Five Guys location?
The restaurant is open daily from 11:00 AM to 10:00 PM for dine-in service.
Is delivery available from Five Guys in Mayfield Heights, and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online via their delivery URL.
Can I customize my burger and milkshake at this Five Guys?
Yes, there are over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
What payment options does the Five Guys in Mayfield Heights accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys offer gluten-free or vegetarian options?
While buns and some condiments contain gluten, sandwiches can be ordered without a bun using wraps or bowls. Vegetarian options like the veggie sandwich are available. Cross-contamination is possible; please review their allergen chart.
Is there outdoor seating and is the location wheelchair accessible?
Yes, this Five Guys offers outdoor seating and has wheelchair accessible entrances, parking, seating, and restrooms.
Where can I find nearby sweet treats after my meal at Five Guys?
You can visit Crumbl Cookies or Crumbl - Mayfield nearby for bakery treats and patisserie items after your meal.
Are there other dining options close to Five Guys in Mayfield Heights?
Yes, nearby restaurants include Hot Head Burritos for Mexican cuisine and Piccolo Italian Restaurant for Italian dining.
What services are available near Five Guys if I want a beauty or hair salon visit?
Several beauty and hair salons like Salon 360 by Nikki, Hair By Kristen Bova, Shear Elegance by Katie, and Mane Artistry are nearby for your grooming needs.