Dunkin'

4.1
759 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mayfield Heights, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5790 Mayfield Rd, Mayfield Heights, OH
44124, United States

Hours

Reviews

4.1
759 reviews
5 stars
411
4 stars
163
3 stars
81
2 stars
42
1 star
62

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

While some reviews praised friendly and accommodating staff, others highlighted rude behavior from employees.

Food Quality

Several customers noted that food items, particularly donuts and sandwiches, were stale or poorly prepared.

Speed of Service

The speed of service received mixed reviews, with some praising quick service while others experienced long wait times.

Cleanliness

The location was generally described as clean, contributing positively to the customer experience.
  • DB
    Dmytro Buldakov
    Dec 27, 2025
    4.0
    Nove location, has a few tables, seems to charge recommended price like other places around that tends to charge extra.
  • ML
    M L
    Dec 19, 2025
    1.0
    Did a mobile order and it was prepared fast except for the order being wrong 3 times. Not to mention the window attendant mumbled as he spoke making it hard to communicate. First the order was the wrong coffee while we waited for the food. Next was the right coffee but 70% of the food was missing and female coworker was getting annoyed with him. Finally she took over the order and it was right but could tell she was annoyed with everything. Food is below normal standard as the cresaunts are over cooked and look burnt. Also they don't mark the curb lines during winter snow months which leads to curb strikes.
  • SM
    shamyra major
    Dec 19, 2025
    2.0
    Both my fiancé and I sausage egg and cheese croissants were burnt. Even the hash browns were oily and nasty. Never going to this location again!
  • SA
    Sarah A
    Nov 28, 2025
    5.0
    Best Dunkin' I've ever been to, hands down amazing service
  • MB
    Makayla Bartolozzi
    Nov 15, 2025
    5.0
    Impressed lately! Great job management and crew. Keep it up this holiday season

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Mayfield Heights, OH?

Dunkin' is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' in Mayfield Heights offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.