Business Details
About
Mexican Restaurant
Chipotle Eastgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
961 reviews
5 stars
296
4 stars
137
3 stars
87
2 stars
82
1 star
359
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many describing the service as the worst they have experienced.
Food Availability
Numerous reviews indicated that the restaurant is often out of key ingredients, leading to customer dissatisfaction.
Cleanliness
The establishment was described as dirty and unsanitary, with complaints about the overall cleanliness of the dining area.
Food Quality
While some customers enjoyed the food, many others reported issues with undercooked rice and poorly prepared meals.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and lack of oversight, contributing to the overall negative experience.
- LBLeBron James Bandwagon3 days ago1.0Honestly one of the worst locations yet, mostly everyone here is rude except a few, the food is hit or miss with it being miss 100% of the time at night, cold, chewy chicken, and/or hard cold rice. I only go here because it’s convenient. But this place needs an entire revamp.
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- MTMike TotarellaNov 8, 20251.0I prayed to God above to give me the patience, peace and the strength NOT to leave a review. He didn’t answer. This is by far the worst Chipotle in the state of Ohio. No employees, no sense of urgency, and no food?? Out of EVERYTHING at 6 PM on a Saturday. And portion sizes like it’s coming out of their paycheck—like they’re rationing for a World war. If I could delete this Chipotle from the face of the earth, a greater kindness would not be known.
- VCVictoria CamilleriNov 8, 20251.0There was a massive spill on the ground instead of fixing it, they cleaned it in which it just came back. We told them it was still flooding but they ignored it. Also, employees were rude, told them "hope you have a great day" in which they replied with rudeness
- JGJ GNov 7, 20252.0Where's the meat ??? Food is good and I got plenty of rice , but hardly any meat , seams like some meat under sourcream.. that is why Chipotle is going down the drain . They cannot compete with food trucks meat filled food. White guy was nice but server was mad 😠 jeje
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Eastgate serve?
Chipotle Eastgate offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill Eastgate?
Chipotle Eastgate is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Eastgate offer pickup and delivery services?
Yes, Chipotle Eastgate provides both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill Eastgate located?
It is located at 6717 Eastgate Dr, Mayfield Heights, OH 44124, USA.
Can I order food online from Chipotle Eastgate?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
Does Chipotle Eastgate have any social media presence?
Yes, they are active on Facebook, Instagram, Pinterest, Twitter, LinkedIn, and YouTube.
Is Chipotle Eastgate LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Eastgate?
Close to Chipotle Eastgate, you can visit John Roberts Hair Studio and Spa for beauty treatments, Warhammer for hobby and toy shopping, and Marc's grocery store for shopping needs.
Are there any hobby shops near Chipotle Eastgate?
Yes, Warhammer and Games Workshop are hobby shops located near Chipotle Eastgate, perfect for customers interested in games and collectibles.
Where can I find banking services near Chipotle Eastgate?
Nearby you can find FirstMerit Bank and Dollar Bank to handle your banking and financial needs.