Chipotle Eastgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers feeling ignored or disrespected.
Food Availability
Customers frequently reported that the restaurant was out of key ingredients, often leading to disappointing experiences.
Cleanliness
The establishment was often described as dirty, with complaints about unsanitary conditions in both the dining area and food preparation.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, claiming they were skimpy or inconsistent.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and inadequate responses to customer complaints.
TC
T Co
4 days ago
2.0
Food was terrible! Couldn’t eat it. First issue was waiting for rice, chicken and steak. Went home to enjoy the food I waited for and it was terrible. The rice was saturated with lime juice and the meat was flavorless. Bland, lime juice bowl. Very disappointed with Chipotle lately. A waste of money for 4 entrees that ended up in the trash. 2 stars because the customer service wasn’t terrible like most of them.
TK
Trinity Kendall
Jan 4, 2026
1.0
It be all types, of stuff within the bowls felt like i was chewing on rocks. what is mixed in with the tomatoes. pls do better, the food taste better, when the kids are there working after school.
TB
Terence Bezman
Dec 31, 2025
1.0
The worst Chipotle I’ve ever been to. Consistently has the worst service I’ve ever experienced. Today I ordered one bowl for my sister in law and then asked for two more bowls. The worker complained that it was too much walking from the rice area to the toppings area and for next time to try and order them all at once. I didn’t know walking back and forth 3 feet was so exhausting. There was nobody in line behind me.
They are always out of ingredients. Always have a messy dining area and the workers have the worst attitude.
Never going back. Nice one
AZ
Anthony Zaffiro
Dec 28, 2025
1.0
I ordered a burrito with white rice and chicken. The guy took it upon himself to put peppers and onions on it. I told him that I didn't ask for peppers and onions so he started picking them off with his fingers. He took half the chicken off with it. When I asked if he was going to replace the chicken the manager walked over picked up the burrito and threw it out. Under his breath he said "he didn't take no damn chicken" I asked him what he said, even though I heard him. He ignored me. I asked him again. He said "he didn't take chicken." I said yes he did. I saw him. I asked him if he was the manager. He said he was. I told him he had no business being a manager. He should have been polite and apologize. He said I disrespected the employee. I laughed and asked how. He said by questioning him. I said that is not disrespecting. He then asked the employee if he was disrespected. The employee said NO! I told him I'm OK with it, the employee's OK with it, but the manager is the only one with the problem. This guy has no business being a manager. He is more interested in playing the victim rather than taking care of customers.
PF
Path Finder
Dec 14, 2025
3.0
This location is very convenient for me, so I go regularly. With that said, this chipotle is very hit or miss. Depending on time of day and staff you may have a good or terrible experience. Lots of high school kids work here, so their work ethic and attitude are often on the lower end of the spectrum. They also tend to run out of things fairly often, I can't count the number of times I've went and their out of sour cream, cheese, vinegarette sauce, meats, fajita veggies, etc.
I only continue to go because the location is so close to where I live. With that being said this place gets 3/5 stars on their best days.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Eastgate serve?
Chipotle Eastgate offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill Eastgate?
Chipotle Eastgate is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Eastgate offer pickup and delivery services?
Yes, Chipotle Eastgate provides both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill Eastgate located?
It is located at 6717 Eastgate Dr, Mayfield Heights, OH 44124, USA.
Can I order food online from Chipotle Eastgate?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
Does Chipotle Eastgate have any social media presence?
Yes, they are active on Facebook, Instagram, Pinterest, Twitter, LinkedIn, and YouTube.
Is Chipotle Eastgate LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Eastgate?
Close to Chipotle Eastgate, you can visit John Roberts Hair Studio and Spa for beauty treatments, Warhammer for hobby and toy shopping, and Marc's grocery store for shopping needs.
Are there any hobby shops near Chipotle Eastgate?
Yes, Warhammer and Games Workshop are hobby shops located near Chipotle Eastgate, perfect for customers interested in games and collectibles.
Where can I find banking services near Chipotle Eastgate?
Nearby you can find FirstMerit Bank and Dollar Bank to handle your banking and financial needs.