Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
1278-1280 SOM Center Rd, Mayfield Heights, OH
44124, United States
Hours
Reviews
4.1
529 reviews
5 stars
293
4 stars
108
3 stars
51
2 stars
29
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Food Quality
While many reviews noted that the food was fresh and delicious, there were also complaints about inconsistencies in food preparation and quality.
Cleanliness
Customers frequently mentioned the cleanliness of the restaurant, contributing positively to their overall experience.
Order Accuracy
Several reviews indicated issues with order accuracy, including incorrect items and preparation mistakes, leading to customer dissatisfaction.
Management Issues
There were multiple complaints regarding the management's handling of customer concerns, particularly about poor communication and service recovery.
- TWTaylor White1 day ago5.0Great customer service!
- NWNikyah Winston1 day ago5.0Jesse was amazing and had great customer service! I really appreciate the Mayfield location. Very friendly, and extremely clean. And the food was awesome! I will be coming back.
- NYNadiyah Yasmeen1 day ago5.0Jesse was amazing and had great customer service. Took my order fast and my food was fresh and hot when I got it
- TMTiara MarDec 20, 20255.0Fast friendly service
- YSYS STAFAMANDec 5, 20255.0Great customer service given as soon as walk in and treated with great hospitality from Jessy
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at SOM Center?
Charleys Cheesesteaks at SOM Center is open every day from 10:30 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery or takeout?
Charleys Cheesesteaks does not offer delivery or takeout services at this location.
Can I pick up my order at Charleys Cheesesteaks?
Yes, pickup is available daily from 10:30 AM to 9:00 PM at this location.
Is there a drive-through service at Charleys Cheesesteaks SOM Center?
No, the drive-through service is not available at this location.
What payment options are accepted at Charleys Cheesesteaks SOM Center?
The restaurant accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 1278-1280 SOM Center Rd, Mayfield Heights, OH 44124, USA.
How can I access Charleys Cheesesteaks if I'm coming from SOM Center Plaza?
Since Charleys Cheesesteaks is near SOM Center Plaza shopping center, you can visit the plaza and walk or drive a short distance to the restaurant for pickup orders.
What other food options are available near Charleys Cheesesteaks?
Nearby food options include Georgio's Oven Fresh Pizza, BIBIBOP Asian Grill, Big Boy's Burgers and Shakes, Potbelly Sandwich Shop, and Jimmy John's, all within a short distance for varied dining experiences.
Are there any healthcare services close to Charleys Cheesesteaks in case of emergencies?
Yes, University Hospitals Urgent Care Mayfield Heights and Dr. Philip Cotrell optometry services are nearby for health and medical needs.
Can I visit Charleys Cheesesteaks after shopping at Marc's?
Absolutely, Marc's grocery and pharmacy is nearby, making it convenient to stop by Charleys Cheesesteaks for a meal after your shopping trip.