Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
1278-1280 SOM Center Rd, Mayfield Heights, OH
44124, United States
Hours
Reviews
4.1
517 reviews
5 stars
281
4 stars
108
3 stars
51
2 stars
29
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and courteous service, highlighting specific staff members like Jessie and Shajamil for their positive interactions.
Food Quality
While some reviews noted great food, others expressed disappointment with the quality, particularly regarding fries and sandwich preparation.
Cleanliness
Several customers commented on the cleanliness of the dining and food preparation areas, indicating improvements in this area.
Order Accuracy
There were multiple complaints about incorrect orders and issues with food preparation, leading to customer dissatisfaction.
Management Issues
Several reviews mentioned poor management and customer service experiences, particularly with a manager named Yesenia, affecting overall customer satisfaction.
- TWTrinity Washington3 days ago5.0This is my favorite Charleys to come to, food is always good. The staff is always friendly.
- JPJames PattonNov 15, 20255.0I always go to this Charleys's food is always good and service is great! Shamir has a great attitude and is always pleasant as is the rest of the staff.
- MWMarshina WrightNov 14, 20255.0Amazing customer service,Would 100% recommend!,food is very good!
- TMTiara MasonNov 7, 20255.0I absolutely love this charleys . The food is ALWAYS fresh . I also love how clean the place is . This is literally the ONLY Charleys i’ll eat from
- LSL SmithOct 22, 20252.0I always get fries that are old and sitting under a heat lamp. By the time I get down the street, they are cold. I have complained to Yesenia about it and she says their fries are never cold. They dropped fresh fries this time, so I was happy. The fries were only down for about 30 seconds; which means they were previously fried. They tasted awful and were not soft in the center like fresh fries. They were crispy and dark and they gave me a smaller serving than usual. I didn’t eat them, so that was okay. There was a time when fries at Charley’s were made to order and that was something that set them apart. I miss the Richmond Mall location. That owner cared about the quality of the food he served. Their employees greeted customers warmly and with a smile. I go to Charley’s about once a week, but I will take a break from this location. I live down the street, but I receive better quality food and service at the North Randall location lately. Then, the guy put my sandwich in the bag and it wasn’t lying flat. The result is in the photo I attached. Everything slid off my sandwich and had to be put back on. The cheese was sticking to the box. I won’t be back. Enough is enough. They don’t value me as a customer.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at SOM Center?
Charleys Cheesesteaks at SOM Center is open every day from 10:30 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery or takeout?
Charleys Cheesesteaks does not offer delivery or takeout services at this location.
Can I pick up my order at Charleys Cheesesteaks?
Yes, pickup is available daily from 10:30 AM to 9:00 PM at this location.
Is there a drive-through service at Charleys Cheesesteaks SOM Center?
No, the drive-through service is not available at this location.
What payment options are accepted at Charleys Cheesesteaks SOM Center?
The restaurant accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 1278-1280 SOM Center Rd, Mayfield Heights, OH 44124, USA.
How can I access Charleys Cheesesteaks if I'm coming from SOM Center Plaza?
Since Charleys Cheesesteaks is near SOM Center Plaza shopping center, you can visit the plaza and walk or drive a short distance to the restaurant for pickup orders.
What other food options are available near Charleys Cheesesteaks?
Nearby food options include Georgio's Oven Fresh Pizza, BIBIBOP Asian Grill, Big Boy's Burgers and Shakes, Potbelly Sandwich Shop, and Jimmy John's, all within a short distance for varied dining experiences.
Are there any healthcare services close to Charleys Cheesesteaks in case of emergencies?
Yes, University Hospitals Urgent Care Mayfield Heights and Dr. Philip Cotrell optometry services are nearby for health and medical needs.
Can I visit Charleys Cheesesteaks after shopping at Marc's?
Absolutely, Marc's grocery and pharmacy is nearby, making it convenient to stop by Charleys Cheesesteaks for a meal after your shopping trip.