Arby's

Reviews

• DA

  Daniel Adams

  5 days ago
  2.0
  I feel bad for the people working here. They are clearly trying their best and short staffed. We only saw two workers during a lunch peak hour and everything took an extremely long time because there were only two of them. Missing food in the order, wrong shakes, then a shake remade that didn’t taste correct. No ice in the soda machine so they had to refill. Arby’s sauce tasted spicy. The list goes on. Essentially…. I believe it would have been fine if they had enough staff but it was subpar and disappointing due to the lack of staff (I believe). Management needs to do better.
• BP

  Brian Perk

  Feb 27, 2026
  1.0
  The franchise owner of the Mayfield Hts location should be forced to sell to someone that actually cares about the Arby’s brand and their own reputation. Last week you run out of fish, first week of Lent, not your first rodeo. This week, the only beverages available were lemonade and water (no soda or milkshakes), the lids available were for milkshakes not soda. Customers were getting yelled at “NO DON’T INSERT YOUR CARD” as the credit card machine worked when it wanted to. Service was absolutely awful, there is no reason to wait inside of a fast food establishment for over 45 mins for a $12 order. Arby’s corporate needs to step in immediately.
• LR

  Laurie Rogers

  Jan 31, 2026
  3.0
  Have been to this location before and was greeted by a nice young man. No complaints! Yesterday, the woman who waited on me, did not even greet me! She acted like I was a problem just being there! Chicken tenders were not fresh, had been sitting awhile, rubbery and hard. They had an older gentleman doing all the orders, and complaining about everything! It was not busy! No thank you or anything! Probably won't be back!
• VT

  Victoria Turek

  Jan 16, 2026
  1.0
  2 times I have tryed to go here both times was rediculous Want your order messed up and a employee yelling at you and telling you it’s your fault when you said what you wanted and properly this is the place for you the first expierience I got food poisoning from bad meet this expierience was getting yelled at and asking for a refund I work customer service if you don’t like your job go somewhere else
• RM

  Roberta McFarland

  Jan 15, 2026
  5.0
  The cashier was very friendly and helpful