This is my favorite place for a chicken Philly. The staff are very friendly, professional and the service is quick!
LA
Luis Arredondo
Mar 27, 2026
5.0
Great service! As soon as you walk in, you’re greeted with a warm smile. Friendly staff and a welcoming
ZM
Zohra’s Mom
Mar 21, 2026
1.0
Went here 3/20/26 at around 5:00pm and paid $16.51 at register for my food but card checked my account today and see that I was charged $19.51, please check your accounts when purchasing food here, I have a feeling they must be adding there own tips to receipts after patrons have paid, which is fraud.
HF
Henry Fartglic
Mar 20, 2026
1.0
Walking into Charles with a friend, just wanted an Philly! expected a normal meal. Instead, it quickly turned into a horrible, hellish adventure through the deepest bottom of the world.
When I stepped up to order and asked what was on a sandwich, Yesenia didn’t answer—she just grunted and pointed at the menu like I was an inconvenience. That was the first sign that something was very wrong.
Still, I pushed forward and ordered a “large,” expecting a bigger sandwich with a normal side of fries. What I got felt like a cruel twist of fate—a regular sandwich paired with an absurdly large pile of fries. Confusing, disappointing, and already testing my patience.
But the true descent came when I realized they forgot the ranch. When I went back up, hoping for a simple fix, Yesenia delivered the final blow: I had to pay 99 cents for it. No apology. No acknowledgment. Just cold indifference. I spent a total of $24 on a sandwich and fries!! Outrageous
By the end, I didn’t just leave disappointed—I left defeated. What should have been a quick stop for food became an unnecessarily miserable experience. In this story, Yesenia wasn’t just part of the problem—she was the main villain guiding the whole ordeal deeper into chaos.
TL
Tyrion Lannister
Mar 20, 2026
1.0
Me and my buddy went to to grab Philly combo and the workers right from the start just down right rude and disrespectful Yesenia is the main villain she is why I’m writing this review bad service PICK ANOTHER LOCATION!!!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at SOM Center?
Charleys Cheesesteaks at SOM Center is open every day from 10:30 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery or takeout?
Charleys Cheesesteaks does not offer delivery or takeout services at this location.
Can I pick up my order at Charleys Cheesesteaks?
Yes, pickup is available daily from 10:30 AM to 9:00 PM at this location.
Is there a drive-through service at Charleys Cheesesteaks SOM Center?
No, the drive-through service is not available at this location.
What payment options are accepted at Charleys Cheesesteaks SOM Center?
The restaurant accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 1278-1280 SOM Center Rd, Mayfield Heights, OH 44124, USA.
How can I access Charleys Cheesesteaks if I'm coming from SOM Center Plaza?
Since Charleys Cheesesteaks is near SOM Center Plaza shopping center, you can visit the plaza and walk or drive a short distance to the restaurant for pickup orders.
What other food options are available near Charleys Cheesesteaks?
Nearby food options include Georgio's Oven Fresh Pizza, BIBIBOP Asian Grill, Big Boy's Burgers and Shakes, Potbelly Sandwich Shop, and Jimmy John's, all within a short distance for varied dining experiences.
Are there any healthcare services close to Charleys Cheesesteaks in case of emergencies?
Yes, University Hospitals Urgent Care Mayfield Heights and Dr. Philip Cotrell optometry services are nearby for health and medical needs.
Can I visit Charleys Cheesesteaks after shopping at Marc's?
Absolutely, Marc's grocery and pharmacy is nearby, making it convenient to stop by Charleys Cheesesteaks for a meal after your shopping trip.
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