Business Details
About
Mexican Restaurant
Chipotle Maumee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
1,094 reviews
5 stars
632
4 stars
226
3 stars
95
2 stars
47
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are inconsistent, with some staff being friendly and helpful while others display rudeness and disengagement.
Portion Sizes
Many customers have expressed dissatisfaction with portion sizes, noting they are often smaller than expected or inconsistent compared to other locations.
Food Quality
Food quality is hit or miss, with some customers praising freshness and flavor, while others report issues like undercooked rice and tough meat.
Cleanliness
Several reviews mention cleanliness issues, with some customers describing the restaurant as filthy and disorganized.
Order Accuracy
There are frequent complaints about incorrect orders, particularly with mobile orders, leading to frustration among customers.
- GSGary Schneider5 days ago4.0The food was delicious . I had a great time dining in . I took off a star because one of the workers was black
- LSLaTricia Smith5 days ago5.0Went to the Maumee Chipotle last night around 8:15 and was met with the best customer service I've had in YEARS, from any food establishment. It was so refreshing, felt like I had warped back to the early 2000s lol. The black gentleman serving the food needs a raise, a gift card, a salute, an all expense paid vacation and the young white lady who rung us out can join him; They were both great. I was even more pleasantly surprised when I got home and the food was delicious. I again warped back to when Chipotle first opened and everything was seasoned and portioned to perfection. They even remembered to put my vinaigrette in the bag for my salad! Kudos kudos kudos and thank you for a much needed all around pleasant experience
- CRCharleigh RoseJan 3, 20261.0Terrible service and extremely unprofessional behavior. I visited the Conant St. Chipotle in Maumee and ordered a cheese quesadilla made the same way as a kids quesadilla, just with a regular tortilla. I explained this clearly at the start. The employee said he needed to ask his manager, then confirmed it was fine and charged me for a regular entrée, which I had no issue paying. After paying, I saw my quesadilla being made the wrong way and politely asked about it. I was then spoken to rudely and told it “wasn’t allowed,” which was never explained to me earlier. Had I been told that upfront, I would not have ordered. A manager then intervened and spoke to me in an equally rude and dismissive manner, arguing with me instead of resolving the issue—despite this exact order being made for me multiple times before at this location. I requested a refund, which the cashier did not know how to process, and the manager responded by angrily snapping at him in front of customers. This was unacceptable and unprofessional toward both customers and staff. As a frequent Chipotle customer, this experience was genuinely disappointing. I have always enjoyed Chipotle and chosen it regularly because of the consistency and quality I expect. Unfortunately, this visit fell far short of those standards, and I hope this location takes this feedback seriously so other loyal customers do not have a similar experience.
- ACandrea CosmeDec 24, 20251.0I am a vegetarian I wanted a bowl with extra fajita to make up for my protein the black girl cook had an attitude and refused to make any they were already empty literally a few pieces of fajita mix left you know it's Christmas Eve they're about to be busy why would you not have enough product have a backup of fajita ready to go remind you I am a chef for 20 years it's not that hard to mix up peppers and onions horrible customer service horrible atmosphere horrible place
- OGOhio GirlDec 23, 20252.0Stopped and got a salad today to bring home. Asked twice for The red chimichurri sauce. when I got home it wasn’t in there! The Carne Asada was so tough I couldn’t eat it. I had to pick it all out.!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Maumee?
Chipotle Mexican Grill in Maumee is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Maumee, Ohio?
It is located at 1385 Conant St, Lucas, Maumee, OH 43537, USA.
Does Chipotle Mexican Grill in Maumee offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services at the Maumee location.
Can I order Chipotle food using a mobile app?
Yes, you can order via the Chipotle app available on the Apple Store, or online through their website.
What types of food does Chipotle Mexican Grill in Maumee serve?
They serve customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How can I contact Chipotle Mexican Grill in Maumee by phone or email?
You can call them at +1 419-482-9027 or email oh.0900.maumee@chipotle.com.
Does Chipotle in Maumee support sustainable and humane food sourcing?
Yes, Chipotle follows 'Food with Integrity' principles using responsibly sourced ingredients from farms that adhere to humane and sustainable practices.
What nearby dining options are available close to Chipotle Mexican Grill in Maumee?
Nearby dining options include Sakura Express (Japanese restaurant), Red Flame - Teriyaki & Sushi, Deet's BBQ, Tropical Smoothie Cafe, Steak Escape, and Taco Bell.
What are some nearby services or amenities customers can visit near Chipotle Maumee?
Nearby services include Great Clips for hair care, Tesla Supercharger for electric vehicle charging, Enterprise Rent-A-Car, and Verizon mobile store.
Are there shopping centers or entertainment options near Chipotle Mexican Grill in Maumee?
Yes, Conant Crossing shopping center and Dr Scott's Pinball Store arcade are nearby for shopping and entertainment.