Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.1
667 reviews
5 stars
335
4 stars
183
3 stars
76
2 stars
17
1 star
56
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was hot, fresh, and delicious, although there were complaints about specific items being cold or incorrect.
Service Issues
Several reviews highlighted poor customer service, including rude staff, mistakes with orders, and lack of assistance from management.
Cleanliness
Mixed feedback on cleanliness; some praised the clean environment while others reported unsanitary conditions and unprofessional behavior from staff.
Speed of Service
Many customers appreciated the quick service, especially during busy times, but some experienced long wait times and slow order processing.
Staff Friendliness
While some customers found the staff to be friendly and polite, others reported consistent rudeness and lack of engagement from employees.
- JHJennifer HelmickOct 25, 20251.0I ordered the chicken honey butter biscuit. I asked for extra honey butter.. DISSATISFIED And DISAPPOINTED not happy at all. This gets soooo old. Do better
- NBNatalie BishopOct 19, 20255.0Hands down best Wendy’s in stark and summit county!
- CLCrystal LeachOct 13, 20255.0Great service and fast
- SGSamantha GeiselmanOct 6, 20255.0I love the honey Butter Chicken biscuits. Ohh, they are so delicious.
- ZZZuluOct 1, 20254.0It's Wendy's. They're pretty friendly and the food is cooked properly. Tim Lamp is a great GM.
Frequently Asked Questions About Wendy's
Is Massillon Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Massillon, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Massillon, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (330) 830-9771.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Massillon Wendy’s serve breakfast?
Yes, this Wendy’s location in Massillon, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at the Massillon Wendy's?
The drive-thru is open daily from 6:30 AM to 10:00 PM.
Does the Massillon Wendy's location serve breakfast?
Yes, this location serves breakfast with options like combos, sandwiches, coffee, and sides.
Is delivery available from the Massillon Wendy's?
Delivery might be available near you. Check availability by entering your address on Wendy's app or order.wendys.com.
What payment methods are accepted at the Massillon Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's menu website, the mobile app, and in-restaurant upon request.
How can I contact the Massillon Wendy's for questions or feedback?
You can call them directly at (330) 830-9771 or reach out through Wendy's Customer Care via their contact page or customer satisfaction survey online.
Are there any nearby stores where I can shop after visiting Wendy's at Massillon Market Place?
Yes, nearby stores include Mattress Firm, GNC, Maurices, Ross Dress for Less, and Big Lots for various shopping needs.
What entertainment options are near the Massillon Wendy's?
You can visit Massillon Marketplace - GameStop or GameStop stores nearby for video games and entertainment.
Are there other dining options near Wendy's in Massillon?
Yes, nearby dining options include Applebee's Grill + Bar and IHOP for different cuisine experiences.
How can the nearby Genshaft Softball Field and Arthur Genshaft Memorial Park enhance my visit to Wendy's?
You can enjoy outdoor activities or a park visit before or after dining at Wendy's, as these parks are nearby.