Taco Bell

3.7
1144 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1108 Lincoln Way East in Massillon. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1108 Lincoln Way East, Massillon, OH
44646, United States

Hours

Reviews

3.7
1,144 reviews
5 stars
461
4 stars
269
3 stars
173
2 stars
68
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, missing items, and rude staff, leading to a negative perception of service quality.

Food Quality

Many reviews highlighted issues with food being cold, poorly prepared, or missing ingredients, contributing to customer dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and a general lack of cleanliness.

Staff Attitude

While some customers praised friendly staff, many others experienced rudeness and unprofessional behavior from employees.

Inconsistent Experience

Customers reported a mix of positive and negative experiences, with some enjoying their meals while others faced significant issues.
  • MP
    May Ploy
    Nov 15, 2025
    1.0
    window designed and made specifically for delivery drivers late at night yet I’m told that I have to go in the drive-through because there’s a new employee? Makes absolutely no sense completely illogical and inefficient process not good for business for either the store the driver or the customer.
  • KF
    Kathy Franks
    Nov 11, 2025
    1.0
    The automated ordering is absolutely horrible. How do you get steak out of chicken? The employees are rude. Every time I come here I am missing something out of my order no matter how big or small it is. It’s always something with this place.
  • SW
    Spencer Wright
    Nov 9, 2025
    1.0
    Food was cold, un-melted, and thrown together. I had to re-build my entire order myself to make it edible since It was spilled all over the bag. Nothing was cooked in the slightest, or built right. My cheesy roll-up wasn’t rolled, or cheesy, it was just tortilla, that made me sad. I come here often and usually don’t have issues but this has happened a few times recently.
  • KA
    Kaley Anderson
    Oct 27, 2025
    1.0
    I NEVER write reviews, but what just happened to me was insane and unacceptable. I placed an online order about 10 minutes ahead of time, arrived to this location to pick up the order and ended up waiting over 20 minutes in the drive thru. Not only that but they were out of 3 (main) ingredients to make the food so substitutions had to be made, they almost forgot 2 of our drinks until I reminded them, and there was an entire build your own box missing from my order. Everything was hard as a rock, cold, and unappetizing. I could hear employees inside messing around as I waited the 20+ minutes in the drive thru. I will never, EVER be taking my business here again.
  • JJ
    Jacob
    Oct 23, 2025
    1.0
    Missing food items, sauce container not even halfway full, insulting. 1/2 items ordered were cold, which was nice considering I only received one of my items! 10+ minute wait time while being only person at store. I would never recommend this store, just go to the Wales location down the street. The employees there are so much nicer and actually know how to do their jobs.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 1108 Lincoln Way East, Massillon?

The drive-through is open from 6:45 AM to 3:45 AM Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or via the mobile app for pickup or delivery.