Taco Bell

3.8
1375 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3605 Erie Street S in Massillon. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3605 Erie Street S, Massillon, OH
44646, United States

Hours

Reviews

3.8
1,375 reviews
5 stars
615
4 stars
329
3 stars
171
2 stars
75
1 star
185

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including dry, cold, and poorly prepared items.

Service Issues

Many reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Customers frequently mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including rudeness and lack of attention to customers.

Ordering Experience

The use of self-service kiosks and AI ordering was criticized for causing confusion and frustration among customers.
  • TB
    The Brick
    Nov 11, 2025
    2.0
    Not 1 bc 1 employee was good
  • JS
    JULIA STOCK
    Nov 3, 2025
    1.0
    Horrible service couldn't even get any ones attention to complain about my food. Ordered a cantina chicken bowl chicken and rice was hard it was awful so pissed I wasted the time and money
  • JP
    John Parsons
    Oct 30, 2025
    1.0
    Disgusting dried out chicken, pathetic, DO NOT EAT HERE this is supposed to be a chicken cantina taco, wouldn't feed this garbage to my dog, they are going to get someone sick or kill someone with this garbage
  • TW
    T West
    Oct 14, 2025
    1.0
    I think this taco bell is ran by teenagers. I ordered 3 deluxe boxes inside, only received 2, had to ask for the 3 cups i paid for and recieved attitude for that. Stood at counter for about 10 minutes to tell them i didnt recieve my whole order, while standing there i recieved dirty looks and was ignored, finally someone asked me if i needed somthing and i told them i didnt get the 3rd deluxe box, he said i get it for you. I stood there for another 15 minutes, and the same guy looked at me and said you didnt receive it yet? I said no and he said ill get it right away. Finally i got my box, so i waited over 45 mins. The way i was ignored and treated today had made up my mind that i will never return to this taco bell again.
  • A2
    Austin 24k
    Oct 4, 2025
    1.0
    Intoxicated workers forget how to put meat into a taco. taco twelve pack six tacos without meat. 2 tacos (meatless) had all the cheese and lettuce shoved onto 1 side. For the amount that you're paying, go to walmart.Buy the ingredientsMake it yourself.It will taste better and cost less.

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell on Erie Street S in Massillon?

Taco Bell's drive-thru is open from 7:00 AM to 3:00 AM Monday through Wednesday and Sunday, 7:00 AM to 1:00 AM on Thursday, and 7:00 AM to 2:00 AM on Friday and Saturday.

Can I order online for pickup or delivery at Taco Bell on Erie Street S?

Yes, you can order ahead online or via the mobile app for pickup or get your order delivered from this Taco Bell location.