Subway

3.8
240 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Massillon Subway® Restaurant at 8570 Navarre Rd SW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
8570 Navarre Rd SW, Massillon, OH
44646, United States

Hours

Reviews

3.8
240 reviews
5 stars
115
4 stars
52
3 stars
25
2 stars
15
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly a specific employee with dark hair who consistently received negative feedback.

Food Quality

While some customers praised the food as fresh and delicious, others noted issues with the quality and freshness of ingredients, particularly the bread and vegetables.

Service Speed

Numerous reviews mentioned slow service, with complaints about long wait times and inadequate staffing during busy hours.

Cleanliness

The restaurant was generally described as clean, but some customers noted issues with dirty tables and unsanitary conditions.

Operational Hours

Several customers expressed frustration over inconsistent hours, with reports of the location being closed during posted hours.
  • AB
    Aaron Bratcher
    Dec 17, 2025
    1.0
    The dark curly haired woman that has worked there for years is one of the rudest people I’ve ever met. She’s curt, shrewd, and absolutely awful to interact with. If you don’t like your job, LEAVE instead of making everyone as miserable as you. She purposely doesn’t wear a name tag so you can’t figure out who she is. I believe someone called her Kim. She rolls her eyes, huffs, etc. Today when I arrived she said “What do you want” in a nasty tone staring out the window. The young girl working with her tried to strike up a simple conversation with me as I ordered and she huffed and began raising her voice over top of the young lady so she couldn’t talk. I can’t imagine how this woman is still employed here because all of the comments down below point back to her. I’m done going here because as soon as I see she’s working I know how I am going to be greeted.
  • PH
    Patti Hanson
    Dec 10, 2025
    5.0
    I always try to stop at this particular Subway, I have for years. Seems like no matter who is working there, they're friendly with the customers and work well together. Today was no different, I was served by Hunter and my sandwich is delicious and she was extremely pleasant to have a brief conversation with. Thanks Hunter 👍
  • TO
    Tom Osborne
    Nov 14, 2025
    2.0
    Stopped for a lunch yesterday and will never return ! The attitude from the woman waiting on me was completely uncalled for. Who ever manages this shop needs to find a replacement ASAP. I won't take my family anywhere near the place...ever.
  • MB
    Max Brown
    Nov 13, 2025
    1.0
    My sub was wrapped metal foil under the paper and I couldn't see it. I put it in the microwave and my sandwich caught on fire. That was buns.
  • MS
    Michael Stone
    Aug 29, 2025
    1.0
    How is a Sunway not open on a Friday at 11:30 AM

Frequently Asked Questions About Subway

Where is the Subway located in Massillon, OH?

The Subway is located at 8570 Navarre Rd SW, Stark, Massillon, OH 44646, USA.

What are the opening hours for Subway at 8570 Navarre Rd SW?

Subway is open Monday to Saturday from 9:00 AM to 9:00 PM and on Sunday from 9:00 AM to 8:00 PM.