Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Massillon Subway® Restaurant at 202-208 Federal Ave NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.5
267 reviews
5 stars
107
4 stars
56
3 stars
23
2 stars
13
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for friendliness while others are criticized for rudeness and lack of attention.
Cleanliness
Multiple complaints about dirty conditions in the store and bathrooms, with some customers noting trash in the parking lot.
Order Accuracy
Frequent issues with incorrect orders, especially with online and drive-thru orders, leading to customer frustration.
Speed of Service
Customers reported long wait times and slow service, often due to staff being inattentive or unmotivated.
Food Quality
While some customers enjoyed the food, there were complaints about stale bread and incorrect sandwich preparations.
- LSLilly SOct 26, 20255.0just left there a little bit ago. The mobile app would not work for the foot long special, and after I explained the issue they were awesome enough to giver a similar deal for my purchase which was very appreciated. And it always smells so good walking in there.
- DMDavid Malone-LipfordOct 10, 20255.0Paige & Triston, Are excellent with their customer service & their sandwich making. They are what "Subway" Employees should strive to be. They were polite friendly very courteous they even explain to me about my coupon which was two subs for $12.99 and they also informed me of the ones that wasn't permitted on the coupon sale. I humbly believe they are a true asset to your company. Keep up the good work and keep on Shining. Sincerely, David Malone-Lipford.
- MYMia YoungApr 7, 20243.0I asked for my sandwich lightly toasted and the bread was super hard!!! When I asked staff to remake it please she gave me so much attitude!!!! Drive thru speaker wasn't working sat in drive thru for about 10 minutes then I sent my son in to see what the hold up was and they said it's broke!!! NEEDS TO PLACE A SIGN SO PEOPLE WILL KNOW IT'S OUT OF ORDER!!!
- SSSam StantonFeb 14, 20211.0Only gave it a star because I had to in order to write this. I think this and the subway on 93 are the worst subways worst restaurants I have ever been too. Rude workers, slow service. The one guy there looks like he’s doing drugs on the clock, never says thank you or sorry. Waited 20 minutes for an order they said would be ready at a certain time. This subway gives the chain a bad name. Good luck.
Frequently Asked Questions About Subway
Where is Subway located in Massillon?
Subway is located at 202-208 Federal Ave NW, in the Towne Plaza Shopping Center, Stark, Massillon, OH 44646.
What are the Subway restaurant's operating hours?
Subway is open from 9:00 AM to 10:00 PM every day of the week.
Does Subway offer delivery and curbside pickup services?
Yes, Subway provides both curbside pickup and delivery services for customer convenience.
What meals does Subway serve?
Subway serves breakfast, lunch, and dinner meals.
Can I order Subway's menu online?
Yes, you can view the menu and place orders online through their official menu URL.
Does this Subway location offer catering services?
Yes, this Subway offers catering services to meet your group dining needs.
Is there a drive-through at this Subway restaurant?
Yes, this Subway has a drive-through for quick and convenient service.
What nearby beauty and hair salons can I visit along with Subway?
Near Subway, you can visit salons like Ashley Vaught Hair Studio, Ashley's Beauty, Hair by Kassidy, Kathy Boyd’s Salon, and Lexi W. Hair Design for beauty and hair care.
What nearby restaurants are close to Subway for dining options?
Nearby restaurants include New Home Sing Restaurant (Chinese), Bella Sera Pizzeria and Ristorante (Italian/pizza), and another Subway location nearby for variety.
Are there any nearby services like car washes or retail stores near Subway?
Yes, nearby services include Yunds Car Wash for vehicle cleaning and Rent-A-Center for retail needs including furniture and electronics.