Subway

3.5
267 reviews
Get DirectionsCallWebsite

Business Details

202-208 Federal Ave NW, Massillon, OH
44646, United States
(234) 348-1550
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Massillon Subway® Restaurant at 202-208 Federal Ave NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
202-208 Federal Ave NW, Massillon, OH
44646, United States

Hours

Reviews

3.5
267 reviews
5 stars
107
4 stars
56
3 stars
23
2 stars
13
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for friendliness while others are criticized for rudeness and lack of attention.

Cleanliness

Multiple complaints about dirty conditions in the store and bathrooms, with some customers noting trash in the parking lot.

Order Accuracy

Frequent issues with incorrect orders, especially with online and drive-thru orders, leading to customer frustration.

Speed of Service

Customers reported long wait times and slow service, often due to staff being inattentive or unmotivated.

Food Quality

While some customers enjoyed the food, there were complaints about stale bread and incorrect sandwich preparations.
  • LS
    Lilly S
    Oct 26, 2025
    5.0
    just left there a little bit ago. The mobile app would not work for the foot long special, and after I explained the issue they were awesome enough to giver a similar deal for my purchase which was very appreciated. And it always smells so good walking in there.
  • DM
    David Malone-Lipford
    Oct 10, 2025
    5.0
    Paige & Triston, Are excellent with their customer service & their sandwich making. They are what "Subway" Employees should strive to be. They were polite friendly very courteous they even explain to me about my coupon which was two subs for $12.99 and they also informed me of the ones that wasn't permitted on the coupon sale. I humbly believe they are a true asset to your company. Keep up the good work and keep on Shining. Sincerely, David Malone-Lipford.
  • RN
    Rob Newbold
    May 28, 2025
    1.0
    I was behind two people, who ordered three subs. I stood there for 10 minutes. The two employees didn't even make eye contact with me, much less greet me. Someone came in the drive through and one of the workers took their order and immediately started making it. I said "Should I have gone through the drive through?" The other employee looked at me but still didn't say a word. I said "This is really rude." and I left. Lesson here: Don't spend your money at a place that doesn't care. Save it for the ones that do.
  • MK
    Michelle Karnes
    Oct 2, 2021
    1.0
    I think I will just start going to the one inside Walmart. Lady answered the speaker laughing. Tried to then place my order only to be interrupted at least five times. Very rude and sloppy sandwiches
  • KH
    kaitlyn hoffner
    Nov 18, 2020
    2.0
    long wait. only because there were 2 girls just talking in the back! Tai was basically the only one making subs while the others were talking
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Frequently Asked Questions About Subway

Where is Subway located in Massillon?

Subway is located at 202-208 Federal Ave NW, in the Towne Plaza Shopping Center, Stark, Massillon, OH 44646.

What are the Subway restaurant's operating hours?

Subway is open from 9:00 AM to 10:00 PM every day of the week.