Sonic Drive-In

Reviews

• BA

  Beth Anway

  2 days ago
  3.0
  They were out of shake mix, and sprite zero. Wanted a peppermint brownie bark shake and a RT 44 Diet Cherry 🍒 Limeade. The two reasons why we came. We canceled our order and left.
• JS

  Julianna Shaw

  Jan 3, 2026
  5.0
  I come every Saturday night closer to close and I’m not too sure what her name is, but she has red hair and she is the nicest understanding, hard-working woman, and she deserves the biggest raise. Every Saturday that I come, she is the only one working and the only one doing everything outside orders drive-through orders she’s amazing!!!
• MD

  Mike Davis

  Dec 27, 2025
  1.0
  Pulled into a spot, pushed the button at at stall to order and waited ~5 minutes before an employee came on to ask if I had a pickup, I said I needed to order and they said "it's gonna be a while bud". Not their fault, clearly understaffed. Get your shit together Sonic
• JM

  Jenn Miller

  Dec 26, 2025
  1.0
  We pulled in to the drive thru, waited quite a while, and then circled the place multiple times until finally a worker came out, but only to give a shake to a parked truck. Then, she circles around and let's us know it's Door Dash only. The reason: her headset is broken. Horrible, horrible experience. We were so excited to get a pretzel bun smashburger and thought we'd visit this location as we had other business to tend to in Massillon. They would have gotten a LOT of business from us but now we will never return. Don't waste your time.
• SD

  Sara D.

  Dec 23, 2025
  1.0
  So I've lived in Massillon for a long time and I have gone to Sonic enough times but not a whole lot. Anyway I have never gone to the Sonic and had respectful service. These young kids that work in there are incredibly disrespectful. Tonight I pulled up with my daughter to get some food and the manager as she so called herself came over the intercom and was automatically rude I mean instantly rude. Terrible tone sounded like she didn't give a crap super annoyed. I pull up to the window and she was snarky. She had somewhat of an attitude when I said that I didn't remember that they didn't have tap pay. And she came at me saying we've never had tap pay but she was rude and she was disrespectful. So being the 40-year-old woman that I am to the maybe 20-year-old girl she is, I looked at her and I politely said please do not talk to me like that. And as soon as I said that She got disrespectful again and I said okay I will pay with cash and I said just please give me a minute. Was I a little irritated by this time, yes. She proceeded to slam the window shut, walk away cussing bitching angry. And then she was just gone. Gone. nowhere to be found. We are sitting there for a few minutes sitting there for a few minutes more and then a few minutes more and then nothing. So I knock on the window and there's no answer. I knock on the window again there's no answer. So I open the door and said hello I would like my food please and that is when all hell broke loose with this manager. She was telling me how I was being disrespectful by yelling in her window and this and that and she kept throwing the word manager around in my face and then told me to get out that I wasn't getting my food. That's all right I don't need food from you. But what these kids need to learn is a little bit of respect. So for the guy that was recording the altercation and is only going to show a bit of what happened, probably me pissed off, I'm just letting you all know what exactly happened. At the end of it she explained that she was outside helping someone in the bay. Okay understandable I get it. But you don't just leave someone sitting outside your window after being pissed and then not say anything. Because I was sitting there so long that I honestly thought she wasn't going to come back to the window which is why I in fact knocked on the window and yelled in there. So just to let you know your "manager" lacks, respect, people skills, and emotional intelligence. No one should be a manager if they don't know how to put their own feelings aside and be professional, respectful, and courteous.