Business Details
About
Pizza Restaurant
At Papa Johns Pizza in Massillon, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Massillon pizza for any occasion. Call us for pizza delivery in Massillon or stop by 1206 LINCOLN WAY E for carryout to order the best pizza in Massillon, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.0
332 reviews
5 stars
113
4 stars
44
3 stars
22
2 stars
22
1 star
131
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times for both delivery and pickup, with some experiencing delays of over an hour.
Staff Performance
While some staff members were praised for their hard work and friendliness, others were criticized for being rude or unprofessional.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, or poorly prepared food, leading to customer dissatisfaction.
Food Quality
The quality of the pizza and other food items received mixed reviews, with some customers enjoying their meals while others found them lacking in flavor or poorly cooked.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor handling of issues and a lack of accountability.
- LPLogan PorterNov 16, 20251.0Called to order at 4:45 and was told it would be ready at 5, it’s now 5:40 and I’m still standing in here waiting. What a disaster.
- DNDawn NelsonNov 15, 20251.0First time ordering online because I didn't want to go through the bs of going to someone who barely speaks English. Never again...took over 2 hours!!. Call in or order online should never take over 2 hours! You're not that busy! Never order from them again. Do better PJ.
- MTMajor TadpoleNov 14, 20251.0Today I ordered my pizza around 8pm, on the app it said my pizza would be to me by 8:50. A little longer than usual but I figured they were just busy, then 9:10 hit and I began to become a little frustrated. 9:20 then came around and I went to the store and they were talking crap about the customers who were upset that they hadn’t gotten their food and they also let me know that they were 2 hours behind on orders. The manager then let me know that the driver already left and said he should be there any second, my house is about a 5 minute drive from the restaurant, I drove home and my pizza still was not there. My pizza was not delivered until 9:45pm. I never leave reviews but this experience was terrible. We have been ordering from here for years and have never had an issue but customer service was not a thing and they did not seem to care about the issue. I didn’t ask for a refund or any of that, I’m just upset. This will be the last time I order from this location.
- BSBrett SNov 14, 20251.0Slow. Pizza is never done in the time they say it will be. Very small parking lot and they can’t keep up with business. Delivery Driver was rude because we were in his unmarked parking spot all because I asked him if he needed me to move up a little so he can put pizza in the trunk of his car. So I guess it was fine I was there lol. He Barely spoke English.
- CLChristopher LewisNov 3, 20255.0Ordered pizza from PJ for the first time in many years. Ordered it well done with extra sauce just like I used to. It was absolute perfection! Cooked to perfection, perfect amount of sauce. Clean looking pizza and not thrown around. 10/10
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Massillon, OH?
Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and Friday and Saturday until midnight.
Can I pick up my order from Papa Johns Pizza, and what are the takeout hours?
Yes, takeout is available daily from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does Papa Johns Pizza in Massillon offer contactless delivery?
Yes, Papa Johns offers no-contact delivery to ensure a safe experience for customers.
How can I order pizza online from Papa Johns in Massillon?
You can order online for delivery or carryout through the Papa Johns website or mobile app using the provided order URLs.
What types of food items are available at Papa Johns Pizza in Massillon?
They offer pizza, wings, breadsticks, cheesesticks, desserts, and beverages for delivery and takeout.
What is the address and contact number for Papa Johns Pizza in Massillon?
The location is at 1206 Lincoln Way E, Massillon, OH 44646. The phone number is +1 330-830-4000.
Is Papa Johns Pizza in Massillon open on Christmas Day?
No, the store is closed on December 25th for the holiday.
Are there other places nearby where I can grab food besides Papa Johns in Massillon?
Yes, nearby options include Donut Connection for donuts, KFC for fast food chicken, and Fazoli's for Italian cuisine.
If I'm visiting Akron Children's Hospital Pediatrics nearby, can I easily get pizza from Papa Johns?
Absolutely, Papa Johns is conveniently located near Akron Children's Hospital Pediatrics, making it easy to order pizza for delivery or pickup when visiting the area.
What other local services are near Papa Johns Pizza in Massillon that customers might find useful?
Nearby services include CVS Pharmacy for medical supplies, The UPS Store for shipping needs, and various automotive dealers and service centers.