Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in Massillon, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Massillon pizza for any occasion. Call us for pizza delivery in Massillon or stop by 1206 LINCOLN WAY E for carryout to order the best pizza in Massillon, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
2.9
336 reviews
5 stars
114
4 stars
44
3 stars
22
2 stars
22
1 star
134
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays in delivery times, often exceeding the estimated wait.
Food Quality
Mixed reviews on food quality; while some praised the pizza, others complained about incorrect orders and poor preparation.
Customer Service
Many customers experienced poor customer service, including unresponsive staff and rude interactions.
Staffing Problems
Frequent mentions of understaffing and management issues, leading to chaotic service and long wait times.
Inconsistent Experience
Overall, experiences varied widely, with some customers having great meals while others faced multiple issues.
- THTyler Huffman6 days ago5.0Received a free pizza coupon code in the mail valid until the 14th. I took a picture of the code and my wife threw the card away. Code wouldn’t work online, so I showed the picture to the crew in store and they applied the deal for me without any pushback. Best Papa John’s around, always get the order right and the crew here is second to none.
- DHDavid HersherDec 20, 20251.0Pizzas were delivered on time and hot, but reeked and tasted of cigarettes. Were inedible. Only defense is it's the first time this has happened to us.
- MLMarissa LDec 13, 20251.0So disgusting. My husband and I ordered a medium pepperoni pizza. He took a bite of his pizza and there was a fingernail in it.
- CZcoltin ZimmermanDec 10, 20251.0Order the cheesy bread and a14-in New York Pizza got a medium and showed up cold and 40 minutes late on top of the hour i had to wait
- MTMajor TadpoleNov 14, 20251.0Today I ordered my pizza around 8pm, on the app it said my pizza would be to me by 8:50. A little longer than usual but I figured they were just busy, then 9:10 hit and I began to become a little frustrated. 9:20 then came around and I went to the store and they were talking crap about the customers who were upset that they hadn’t gotten their food and they also let me know that they were 2 hours behind on orders. The manager then let me know that the driver already left and said he should be there any second, my house is about a 5 minute drive from the restaurant, I drove home and my pizza still was not there. My pizza was not delivered until 9:45pm. I never leave reviews but this experience was terrible. We have been ordering from here for years and have never had an issue but customer service was not a thing and they did not seem to care about the issue. I didn’t ask for a refund or any of that, I’m just upset. This will be the last time I order from this location.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Massillon, OH?
Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and Friday and Saturday until midnight.
Can I pick up my order from Papa Johns Pizza, and what are the takeout hours?
Yes, takeout is available daily from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does Papa Johns Pizza in Massillon offer contactless delivery?
Yes, Papa Johns offers no-contact delivery to ensure a safe experience for customers.
How can I order pizza online from Papa Johns in Massillon?
You can order online for delivery or carryout through the Papa Johns website or mobile app using the provided order URLs.
What types of food items are available at Papa Johns Pizza in Massillon?
They offer pizza, wings, breadsticks, cheesesticks, desserts, and beverages for delivery and takeout.
What is the address and contact number for Papa Johns Pizza in Massillon?
The location is at 1206 Lincoln Way E, Massillon, OH 44646. The phone number is +1 330-830-4000.
Is Papa Johns Pizza in Massillon open on Christmas Day?
No, the store is closed on December 25th for the holiday.
Are there other places nearby where I can grab food besides Papa Johns in Massillon?
Yes, nearby options include Donut Connection for donuts, KFC for fast food chicken, and Fazoli's for Italian cuisine.
If I'm visiting Akron Children's Hospital Pediatrics nearby, can I easily get pizza from Papa Johns?
Absolutely, Papa Johns is conveniently located near Akron Children's Hospital Pediatrics, making it easy to order pizza for delivery or pickup when visiting the area.
What other local services are near Papa Johns Pizza in Massillon that customers might find useful?
Nearby services include CVS Pharmacy for medical supplies, The UPS Store for shipping needs, and various automotive dealers and service centers.