CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Massillon is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers praised the staff for being friendly, knowledgeable, and providing good service, although some reported instances of poor management and rudeness.
Food Quality
The food received mixed reviews; while many enjoyed the soups and sandwiches, others complained about portion sizes, quality inconsistencies, and high prices.
Cleanliness
The location was generally noted as clean and well-maintained, although some customers reported issues with food safety and cleanliness.
Service Speed
Service speed varied, with some customers experiencing quick service while others faced long wait times and order mix-ups.
Pricing
Several reviews mentioned that prices were considered high, with some customers feeling that the value did not match the cost.
LB
Lysandra Berard
6 days ago
3.0
Got a broccoli cheese soup bread bowl which tasted really good but it gave my guest and myself both upset stomachs
KH
Karl Hershberger
Oct 4, 2025
5.0
Staff has been friendly, knowledgeable, personable, and enjoyable for several years. I have never had a bad experience over the course of around 10 years. They have good tasting food options that are healthier than other places around. Their Sip Club offering is a great value. Panera has been the best cafe option around. The Staff at this particular location has been particularly enjoyable. The cafe can be busy at times and is peaceful more often. Their coffee and tea flavor varieties are consistently better than other neighborhood cafes. They have both decaffeinated coffee and decaffeinated tea options. I wish they would have decaffinated coffee prepared in advance later in the day. I particularly enjoy getting fresh avacado on some of my sandwiches.
AP
Aub P
Aug 30, 2025
5.0
LOVE THE FOOD AND THE PEOPLE ARE SO NICE!
JD
Jack D-H
Aug 23, 2025
5.0
The turkey sandwich was very good.
YE
Yuvonne E
Aug 7, 2025
5.0
Stopped in for a quick bite after getting a pedicure. Got the Italian steak sandwich and it was 👌🏾