CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Massillon is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally enjoyed the food, particularly the soups and sandwiches, but there were complaints about inconsistent quality and portion sizes.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and unprofessional behavior from staff.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality of food, leading to dissatisfaction.
Cleanliness and Atmosphere
The location was noted for being clean and having a pleasant atmosphere, although some customers reported issues with staff behavior affecting their experience.
JG
Jeffrey Gowins
2 days ago
5.0
Amazing bagels!!
TX
Titania x
Jan 10, 2026
2.0
Don't have the quick order stand out of sight when you come in for pickup for online order. And girl literally said they have issues of people stealing orders from there when I asked for my order. So you are telling me that my food is at risk of being stolen instead of keeping it where an employee would have to give it to me instead. That's laziness
KD
Kathleen DeFine
Dec 30, 2025
1.0
I just wasted my money on tonight's dinner.
WP
Way Phif
Dec 3, 2025
5.0
Good for food and casual coffee.
LB
Lysandra Berard
Nov 18, 2025
3.0
Got a broccoli cheese soup bread bowl which tasted really good but it gave my guest and myself both upset stomachs