Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Massillon, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
587 reviews
5 stars
332
4 stars
108
3 stars
58
2 stars
18
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise friendly staff, others report rude behavior and poor attitudes from employees.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Product Quality
Several reviews mention inconsistent quality of food and drinks, with complaints about burnt coffee and stale donuts.
Wait Times
Customers frequently noted long wait times, especially during busy hours, impacting their overall experience.
Atmosphere
The atmosphere is generally described as friendly and welcoming, but some customers felt neglected in favor of drive-thru orders.
- MRMark Roesel4 days ago5.0The staff at this location made me feel like family! Kyle was the best!!
- KHKimberly HenryNov 9, 20255.0Excellent servuce. Love the staff.
- BPBrenda PastorNov 7, 20251.0Everytime I get a hot coffee its cold and taste nasty wasted 3 bucks done going there
- SYSylvia YochumNov 4, 20251.0Most stores are excellent right on, however, the one on Wells in Massillon, you never know what you are going to get. How hard is it to make 2-hot mocha latte? What did I get…one ice cold and the other one hot. What part of hot don’t they understand? Unfortunately, mess-ups have happen several times at this store. Management needs to train their employees better before having them work with the public.
- MSmarcus simonOct 20, 20251.0Order the same thing everytime. The whole time the lady taking the order made me repeat my order multiple.times and tried to correct me on what I was ordering. We get a caramel ice coffee and add extra pumps of caramel and add pumpkin. She kept telling me it's either a large pumpkin or a large caramel its not both. Kept making rude remarks to me while i was ordering. She went JESUS at the pump amount I asked for and at the end I asked for cream and sugar in both and she went well why didn't you say that before. Got up to the window and she was laughing hysterically the whole time making it. Didn't add the cream or sugar and then made a rude comment about let us know about getting in trouble with the reviews. Can't give you a name because she made sure she had no name tag on but it was the manager because she had the black dunkin polo on. short petit woman with ginger hair styled like a boy. Will never go back to this dunkin again
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Massillon, OH?
Dunkin' in Massillon, OH is open 24 hours every day of the week, from 00:00 to 23:59.
Does Dunkin' offer delivery and pickup services at this location?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What types of meals can I get at Dunkin' Massillon?
Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, donuts, and more.
Can I order ahead using a mobile app for Dunkin' Massillon?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What are some new seasonal drinks available at Dunkin' Massillon?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Does Dunkin' Massillon have a drive-thru option?
Yes, this Dunkin' location features a drive-thru for your convenience.
Are there any nearby places for spa and massage services near Dunkin' Massillon?
Yes, nearby you can visit Clary House or Sage Wellness & Light for day spa, massage, and wellness services.
What dining options are available near Dunkin' Massillon?
Nearby dining includes T Meldrum's Restaurant, Meldrums Diner, and Massillon Nutrition for various American and casual dining experiences.
Are there any financial services or banks close to Dunkin' Massillon?
Yes, Citizens Bank and Charter One Bank are located nearby for your banking and ATM needs.
What makes Dunkin' Massillon a family-friendly place to visit?
Dunkin' welcomes families and children, offers free Wi-Fi, drive-thru, dine-in, and serves vegetarian options, making it a comfortable spot for everyone.