Dunkin'

3.9
471 reviews

Business Details

4000 Erie St S, Massillon, OH
44646, United States
(330) 691-1662
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Massillon, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4000 Erie St S, Massillon, OH
44646, United States

Hours

Reviews

3.9
471 reviews
5 stars
246
4 stars
80
3 stars
44
2 stars
31
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and inconsistent drink preparation, leading to customer frustration.

Food Quality

Several customers noted that food items were often cold or of low quality, with complaints about stale donuts and poorly prepared sandwiches.

Cleanliness and Atmosphere

While some customers appreciated the cleanliness and cozy atmosphere, others reported issues with the environment, such as temperature control.

Staff Friendliness

There were mixed reviews on staff friendliness, with some praising helpful employees while others experienced rudeness.
  • JS
    jenah shelt
    Jan 18, 2026
    1.0
    I used to visit this Dunkin regularly because it’s the closest one to my house, but lately my experiences have been consistently disappointing. It started with simple mistakes, like not knowing how to make a basic caramel iced coffee with cream and sugar. On multiple occasions, my coffee has been made without any cream or sugar at all, leaving it practically black. This morning was the final straw. I stopped in quickly for a coffee and a snack, and all of the food was completely cold. On top of that, my order was incorrect and had the wrong items in the bag. It’s really frustrating to see such a lack of attention to quality and accuracy. Unfortunately, I no longer feel like wasting my time and money at this location and will be driving a few extra miles to the next Dunkin in town!
  • DM
    Darcie Mace
    Dec 22, 2025
    1.0
    No wonder my order couldn’t be ready both girls standing on phones when I pulled up to the window only to be told to move forward so I couldn’t see them! Not a single car behind me either not sure if I should even eat this food
  • JM
    Jackub Matyi
    Dec 7, 2025
    1.0
    I come here all the time for my coffee cause they never get it wrong and after a long night in the hospital I just wanted my coffee and it tasted awful the supervisor did remake it but I'm not understanding how the other girls made it wrong 🙃
  • 22
    2B88Player
    Nov 19, 2025
    5.0
    My thanks for being open at 2am. Especially to the 2 women who served me.
  • AC
    Alyssa Crofut
    Oct 21, 2025
    1.0
    I got a piece of plastic in my drink!! There is no number to report this!!! 1 star because the platform requires at least 1 to review 👎

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Massillon, OH?

Dunkin' in Massillon, OH operates 24 hours a day, 7 days a week.

What new holiday drinks are available at Dunkin' currently?

Dunkin' offers the new Cookie Butter Cloud Latte, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes as part of their holiday menu.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: