Dunkin'

3.9
467 reviews
Decked Out Lattes
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Business Details

4000 Erie St S, Massillon, OH
44646, United States
(330) 691-1662
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Massillon, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4000 Erie St S, Massillon, OH
44646, United States

Hours

Reviews

3.9
467 reviews
5 stars
245
4 stars
79
3 stars
44
2 stars
31
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with many experiences of long wait times and incorrect orders.

Product Consistency

There were numerous complaints about the quality of food and drinks, including stale donuts, burnt coffee, and incorrect orders.

Cleanliness

Some reviews praised the cleanliness of the location, while others reported unsanitary conditions, such as finding a fly in food.

Management Issues

Several customers noted poor management practices, including unprofessional behavior from managers and lack of accountability.

Atmosphere

While some customers enjoyed the cozy atmosphere and friendly staff, others experienced a lack of enthusiasm and attentiveness from employees.
  • 22
    2B88Player
    5 days ago
    5.0
    My thanks for being open at 2am. Especially to the 2 women who served me.
  • AC
    Alyssa Crofut
    Oct 21, 2025
    1.0
    I got a piece of plastic in my drink!! There is no number to report this!!! 1 star because the platform requires at least 1 to review 👎
  • EE
    Emma
    Oct 17, 2025
    3.0
    The service in the afternoons is horrible !!! The coffee is never fresh u always have to wait !!! The morning service is great though!!
  • HL
    Hayden Lambes
    Oct 10, 2025
    2.0
    I recently tried a different dunkin location which caused me to realize how bad this location is. Compared to other dunkin’s, the coffee tastes great with correct syrup portions and properly mixing my drinks. While this location always serves burnt coffee and also never completely mixes a drink and leaves syrup on the side of the cup. I try avoiding this location because of how much better others are.
  • AB
    Artie Bauhof
    Aug 11, 2025
    1.0
    Ordered an extra large hot coffee. And it was cold as hell. Called and talked to the manager he was rude as hell. And wouldn't give me corporate number said they did have the number and the manager wouldn't even give me his name. This was on August 11,2025 at 1140pm. So it would be great to have the corporate number or even the manager name. I will never go there again.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Massillon, OH?

Dunkin' in Massillon, OH operates 24 hours a day, 7 days a week.

What new holiday drinks are available at Dunkin' currently?

Dunkin' offers the new Cookie Butter Cloud Latte, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes as part of their holiday menu.