Dunkin'

3.8
469 reviews
Get DirectionsCallWebsite

Business Details

4000 Erie St S, Massillon, OH
44646, United States
(330) 691-1662
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Massillon, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4000 Erie St S, Massillon, OH
44646, United States

Hours

Reviews

3.8
469 reviews
5 stars
244
4 stars
80
3 stars
44
2 stars
31
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Product Quality

Several reviews mentioned inconsistent food and drink quality, with complaints about stale donuts and poorly made beverages.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness and cozy atmosphere of the location, although this was not universally acknowledged.

Staff Friendliness

While some customers noted friendly staff, others experienced rudeness, indicating inconsistency in customer service.
  • DM
    Darcie Mace
    Dec 22, 2025
    1.0
    No wonder my order couldn’t be ready both girls standing on phones when I pulled up to the window only to be told to move forward so I couldn’t see them! Not a single car behind me either not sure if I should even eat this food
  • JM
    Jackub Matyi
    Dec 7, 2025
    1.0
    I come here all the time for my coffee cause they never get it wrong and after a long night in the hospital I just wanted my coffee and it tasted awful the supervisor did remake it but I'm not understanding how the other girls made it wrong 🙃
  • 22
    2B88Player
    Nov 19, 2025
    5.0
    My thanks for being open at 2am. Especially to the 2 women who served me.
  • AC
    Alyssa Crofut
    Oct 21, 2025
    1.0
    I got a piece of plastic in my drink!! There is no number to report this!!! 1 star because the platform requires at least 1 to review 👎
  • EE
    Emma
    Oct 17, 2025
    3.0
    The service in the afternoons is horrible !!! The coffee is never fresh u always have to wait !!! The morning service is great though!!
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Massillon, OH?

Dunkin' in Massillon, OH operates 24 hours a day, 7 days a week.

What new holiday drinks are available at Dunkin' currently?

Dunkin' offers the new Cookie Butter Cloud Latte, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes as part of their holiday menu.