Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.3
787 reviews
5 stars
474
4 stars
186
3 stars
70
2 stars
20
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude staff and poor service, including mocking behavior and incorrect orders.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about overcooked items and incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the food, particularly the ice cream and blizzards.
Cleanliness
A few reviews highlighted cleanliness, noting that the location was clean and well-maintained.
- JGJeffrey GowinsJan 5, 20265.0Gotta love DQ Cakes !! Fast, eady, and always DELICIOUS!!!
- JNJayme NicholsDec 26, 20251.0Very rude when I went to get a cake.
- GCgavan cowanDec 19, 20251.0Place sucked.
- BRBethany RamosOct 29, 20251.0Me and my ex ex-husband spend at least $50 a week at this Dairy Queen. Today I ordered four chicken strip baskets. I told the girl at the window to have a good night. She shut the window and was mocking me when I knocked on the window to let her know that I was still at the window. She continued talking about me, I asked to speak to the manager because I felt that this was very rude. The manager said she would talk to her, Her name is Jeannetta I believe. This is not customer service. Our food was horrible. We’ve never had bad food there. The chicken strips were overcooked. The fries were flimsy, and the toast was burnt. None of The sauces were correct I guess if we are more concerned about Quality then gossiping At the window, then we would not have these issues I would like someone from the corporate to contact me. Obviously, I had my phone in my hand So I recorded her. If this is being a Karen, then I’m a Karen, but I expected quality and good service and I got neither
- JJJimboAug 20, 20251.0Can’t get orders right how do you get Oreo out of butterfinger. The kids need to listen or the manager needs to pay attention
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food does Dairy Queen Grill & Chill in Massillon, OH serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.
What are the operating hours of Dairy Queen Grill & Chill in Massillon?
It is open every day from 9:30 AM to 9:00 PM, except on select holidays when hours may vary or the restaurant is closed.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, this location has a drive-thru for convenient service.
Does Dairy Queen Grill & Chill accommodate families and children?
Yes, the restaurant is family-friendly with booster seats, high chairs, and welcoming environment for children.
Can I order online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online through their website and download the app for exclusive mobile deals and rewards.
Is there outdoor seating available at Dairy Queen Grill & Chill in Massillon?
Yes, outdoor seating is available at this location.
Are restrooms available for customers at Dairy Queen Grill & Chill?
Yes, the restaurant has restrooms for customer use.
What nearby automotive services are close to Dairy Queen Grill & Chill?
Nearby automotive services include O'Reilly Auto Parts, Orielly Auto Parts, Duke Auto Service L.L.C., L & G Automotive Repair, and Dom's Tire & Automotive.
What are some nearby dining options you can visit before or after Dairy Queen?
You might want to check out Sammy's Restaurant, Top Of The Viaduct Restaurant and Catering, and SUBWAY, all located near Dairy Queen Grill & Chill.
What local businesses near Dairy Queen Grill & Chill could be useful for property or shopping needs?
Stewardship Realty & Management and Tyler Kuhns, Realtor | Stewardship Realty LLC offer property services nearby, while City Limits Western and Demmer Hardware cover clothing and home improvement needs.