Business Details
About
Mexican Restaurant
Chipotle Massillon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
803 reviews
5 stars
416
4 stars
146
3 stars
74
2 stars
40
1 star
127
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with undercooked rice, cold food, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and food debris on the floor.
Availability of Items
Customers expressed frustration over the restaurant frequently being out of key ingredients like rice, steak, and salsa.
Overall Experience
While some customers enjoyed their meals, many expressed disappointment with the overall experience, citing a decline in quality and service.
- JSJaspreet SinghJan 2, 20265.0Best
- PDPetunia DeaDec 8, 20251.0Your phone system sucks. Rice was hard. Beans were hard. Good luck
- RBrobert blankeDec 3, 20252.0Received our order and and the rice was not cooked and hard and the rice was not completely cooked and hard
- TVTracy VanRyzinNov 27, 20255.0I visited this Chipotle during an in store only bogo, and I was surprised how quickly I was able to move through the very long line. The food was very good, and the price was great, especially with one meal being free!
- MOMike oNov 17, 20253.0CAN YOU PLEASE STOP SALTING THE FOOD SO MUCH. the past three weeks my tongue has literally been burning from how much salt you’re using. What is going on..? I’m used to it being salty sometimes but it’s literally every time now.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Massillon?
Chipotle Massillon is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Massillon?
Chipotle Mexican Grill is located at 13 Tommy Henrich Dr NW, Massillon, OH 44647.
What type of food does Chipotle Massillon serve?
Chipotle serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Massillon offer pickup and delivery services?
Yes, Chipotle Massillon offers in-store pickup and delivery services.
How can I order food online from Chipotle Massillon?
You can order online via the Chipotle app or through their website at https://order.chipotle.com/.
What payment methods are accepted at Chipotle Mexican Grill in Massillon?
Chipotle accepts credit cards and gift cards for payments.
Is Chipotle Massillon welcoming to the LGBTQ community?
Yes, Chipotle Massillon welcomes the LGBTQ community.
What nearby places can I visit after dining at Chipotle Massillon?
After dining at Chipotle, you can visit Pulp Juice and Smoothie Bar for refreshing drinks, or enjoy chicken wings at Wingstop nearby.
Are there convenient stores or pharmacies near Chipotle Massillon?
Yes, Rite Aid pharmacy and Dollar General discount store are nearby for your convenience.
What are some quick food options close to Chipotle Massillon?
Nearby quick food options include Jimmy John's sandwich shop, Dunkin' coffee and donuts, and McDonald's fast food restaurant.