Chipotle Massillon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with undercooked rice, cold food, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and food debris on the floor.
Availability of Items
Customers expressed frustration over the restaurant frequently being out of key ingredients like rice, steak, and salsa.
Overall Experience
While some customers enjoyed their meals, many expressed disappointment with the overall experience, citing a decline in quality and service.
JS
Jaspreet Singh
Jan 2, 2026
5.0
Best
PD
Petunia Dea
Dec 8, 2025
1.0
Your phone system sucks. Rice was hard. Beans were hard. Good luck
RB
robert blanke
Dec 3, 2025
2.0
Received our order and and the rice was not cooked and hard and the rice was not completely cooked and hard
TV
Tracy VanRyzin
Nov 27, 2025
5.0
I visited this Chipotle during an in store only bogo, and I was surprised how quickly I was able to move through the very long line. The food was very good, and the price was great, especially with one meal being free!
MO
Mike o
Nov 17, 2025
3.0
CAN YOU PLEASE STOP SALTING THE FOOD SO MUCH. the past three weeks my tongue has literally been burning from how much salt you’re using. What is going on..? I’m used to it being salty sometimes but it’s literally every time now.