Business Details
About
Mexican Restaurant
Chipotle Massillon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
800 reviews
5 stars
414
4 stars
147
3 stars
74
2 stars
39
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and unprofessional behavior.
Food Quality
Inconsistent food quality was noted, with complaints about cold food, small portions, and missing items.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food scattered around.
Availability of Items
Customers expressed frustration over the frequent unavailability of menu items, particularly during peak hours.
Overall Experience
Overall, many customers felt disappointed with their experiences, leading to a decline in their willingness to return.
- MOMike oNov 17, 20253.0CAN YOU PLEASE STOP SALTING THE FOOD SO MUCH. the past three weeks my tongue has literally been burning from how much salt you’re using. What is going on..? I’m used to it being salty sometimes but it’s literally every time now.
- MFMayra FloresNov 17, 20255.0Everything was delicious 😋
- CCCorbanNov 16, 20251.0Saw worker scoop something from the line back into the pan to serve. 🤢
- SASara AugustOct 4, 20251.0Went Into chipotle in Massillon this evening I also had a QR code for free guacamole. They wouldn’t Honor it and we’re not prepared to handle the QR codes after I purchased plenty of food very disappointing service you have to argue to get your free promotions …very sad ..very poor management and customer service all around!
- ATAngela ThomasJul 23, 20252.0Just not good... It's so sad that Chipotle has become another nasty fast food restaurant. They used to be amazing
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Massillon?
Chipotle Massillon is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Massillon?
Chipotle Mexican Grill is located at 13 Tommy Henrich Dr NW, Massillon, OH 44647.
What type of food does Chipotle Massillon serve?
Chipotle serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Massillon offer pickup and delivery services?
Yes, Chipotle Massillon offers in-store pickup and delivery services.
How can I order food online from Chipotle Massillon?
You can order online via the Chipotle app or through their website at https://order.chipotle.com/.
What payment methods are accepted at Chipotle Mexican Grill in Massillon?
Chipotle accepts credit cards and gift cards for payments.
Is Chipotle Massillon welcoming to the LGBTQ community?
Yes, Chipotle Massillon welcomes the LGBTQ community.
What nearby places can I visit after dining at Chipotle Massillon?
After dining at Chipotle, you can visit Pulp Juice and Smoothie Bar for refreshing drinks, or enjoy chicken wings at Wingstop nearby.
Are there convenient stores or pharmacies near Chipotle Massillon?
Yes, Rite Aid pharmacy and Dollar General discount store are nearby for your convenience.
What are some quick food options close to Chipotle Massillon?
Nearby quick food options include Jimmy John's sandwich shop, Dunkin' coffee and donuts, and McDonald's fast food restaurant.