Service experiences varied widely, with some customers praising attentive staff while others reported rude or inattentive service.
Food Quality
Food quality was inconsistent; some enjoyed the wings and burgers, while others complained about cold, poorly prepared, or overpriced items.
Cleanliness
Multiple reviews noted issues with cleanliness, including dirty tables and sticky menus, impacting the overall dining experience.
Pricing
Many customers expressed concerns about high prices relative to food quality, with some feeling that the value has declined over time.
Atmosphere
The atmosphere was generally appreciated for being lively and suitable for watching sports, although some found it too noisy.
DS
Destiny Sharpe
Jan 2, 2026
5.0
⭐️⭐️⭐️⭐️⭐️
Had an excellent experience at Buffalo Wild Wings, and it was 100% because of the service. Huge shout-out to Malcolm—that guy WORKS. From the moment we sat down, he was on it: friendly, attentive, quick, and genuinely helpful without being overbearing. You can tell he takes pride in what he does, and that makes all the difference.
Food was great, drinks were right, but the service is what really stood out. Malcolm made sure everything was right the whole time and never missed a beat. If management’s paying attention, that’s the kind of employee you want leading the charge.
We’ll absolutely be back—and hopefully Malcolm’s on shift when we are. 🙌🍗🔥
KJ
Kenny J
Jan 2, 2026
5.0
Customer service was great Leon Gave phenomenal customer service and even introduce a couple of of different menu items as we were unsure what flavor of wings to order. I also observed him stopping by a couple of guest tables asking how things were and if they needed anything. Food was delish and atmosphere wasn’t bad either I will be back
RB
Rae Broad
Jan 2, 2026
5.0
bartenders, megan and ryan, were observed engaging in conversation and appeared to be in a pleasant mood as evidenced by laughing and joking with bar guests. presented with full affect. agm, brittany, displayed excellent problem-solving skills when addressing mistakes with my order. will continue to monitor
CH
Caitlyn Hearne
Jan 2, 2026
5.0
Megan and Ryan are the best bartenders around! Love coming in just to see them. Brittany is a great manager and always ensuring everyone is having a fantastic time. Will be back soon!
SS
Samantha Surnear
Jan 2, 2026
2.0
Stopped in for dinner and hour before closing, after we called ahead to see what time they would be open until. When we arrived, us along with other customers were being turned away; they were closing early because Ohio State lost their football game. How disappointing, frustrating, and unprofessional😒
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Massillon, OH serve?
Buffalo Wild Wings offers award-winning Buffalo-style wings in 26 different sauces and seasonings.
Where is Buffalo Wild Wings located in Massillon?
Buffalo Wild Wings is located at 235 Lincoln Way West, Massillon, OH 44647.
What are the operating hours of Buffalo Wild Wings in Massillon?
Buffalo Wild Wings is open daily from 11:00 AM to 11:00 PM.
Can I order takeout from Buffalo Wild Wings in Massillon?
Yes, Buffalo Wild Wings in Massillon offers takeout services.
What is the contact phone number for Buffalo Wild Wings in Massillon?
You can reach Buffalo Wild Wings at +1 330-837-2999.
Is Buffalo Wild Wings in Massillon a sports bar?
Yes, Buffalo Wild Wings in Massillon is a sports bar and chicken wings restaurant.
Are there other restaurants near Buffalo Wild Wings where I can eat?
Nearby you can find Menches Bros of Massillon, Bob Evans, Rockne's, Dunkin', Domino's Pizza, McDonald's, Lin China, Wingstop, and Chipotle Mexican Grill.
Where can I shop for mobile phones near Buffalo Wild Wings?
Verizon, Victra — Verizon Authorized Retailer, and Cricket Wireless Authorized Retailer are nearby mobile phone stores.
Are there any discount stores close to Buffalo Wild Wings in Massillon?
Yes, DEAL$ and Dollar Tree are discount stores near Buffalo Wild Wings.
What might I do in the area around Buffalo Wild Wings before or after dining?
You can visit nearby places such as The Massillon Area Browns Backers for community activities, or relax at beauty salons like DD Nails and Nail Kit.