Arby's

4.0
917 reviews
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Business Details

515 Lincoln Way E, Massillon, OH
44646, United States
(234) 289-1010
http://www.arbys.com/locations/us/oh/massillon/515-lincoln-way-e/store-8634
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
515 Lincoln Way E, Massillon, OH
44646, United States

Hours

Reviews

4.0
917 reviews
5 stars
433
4 stars
236
3 stars
111
2 stars
45
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others display rudeness and lack of urgency.

Food Quality

Food quality is inconsistent; some customers enjoy the meals while others report cold or poorly prepared items.

Cleanliness

Multiple complaints about cleanliness, with reports of dirty floors and unsanitary conditions.

Speed of Service

Long wait times reported in drive-thru and order fulfillment, with some customers expressing frustration over delays.

Pricing

Concerns about rising prices and perceived value, with some customers feeling the food is overpriced for the quality.
  • DF
    dave flory
    5 days ago
    4.0
    Probably one of my best arby's to go to
  • MD
    Michael Delbrugge
    Jan 4, 2026
    1.0
    Drive thru is horrendous. Go inside if possible. Bad managment on the night crew on drive thru.
  • AR
    Alina Rohr
    Jan 4, 2026
    2.0
    Yall need to learn how to put sauce on a sandwich every time i come i have to ask for extra Arby’s sauce learn how to do yalls job or leave.
  • JJ
    Jim Jimlee
    Dec 4, 2025
    1.0
    The lady at the window had the worst customer service skills I’ve Ever encountered you on her phone talking to someone the whole time
  • DK
    Darlene Koran
    Oct 11, 2025
    1.0
    Got the steak nugget bowl and literally there was about 1 cup of food 3 steak nuggets for 10 dollars
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