Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your Massillon Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
I am a regular Chick-fil-a customer, especially to this location since I live down the street. The food is always great, service is good, and staff is very friendly. My biggest complaint is the drive thru line. The building was made with a second lane for mobile orders but I have never once seen them use it. It's always blocked off with cones and the mobile order lane merges with the regular drive thru. I find this annoying especially considering their building's sign says if you're short on time order ahead, yet it doesn't go any faster. If it was once or twice for a short-staffed night I would understand, but it's always like that and I find it frustrating that they aren't utilizing their space.
ZW
Zack Weiford
6 days ago
3.0
A chicken sandwich shouldn't have 50 ingredients. The food is practically fake. Full of chemicals. Beware of what you buy !
LT
Lauren Trebisky
Apr 4, 2026
5.0
Amazing service, the girl who gave us our food was super sweet! The food reminds me of the chick fil a at cedar point which was my favorite! All around best chick fil a!
KK
Kyle
Mar 25, 2026
1.0
I’ve avoided leaving a review many times hoping to give this Chick-fil-A, the benefit of the doubt. However, today’s experience was the tipping point. I ordered their new jalapeño sandwich. Excited to try the new menu item. Paid for my meal waited in the line, which wasn’t so bad to get around to Pick up my food and they tell me they do not have the sauce for the sandwich. They have run out. This location struggles in multiple areas and is evident. The staff is generally friendly, but does not compare to other locations in the area. If you want Chick-fil-A, you were going to get the taste, but don’t be surprised if your experience in one way or another, less than excellent.
PP
Pink Pinkk
Mar 12, 2026
5.0
I wanna start off by saying you have an employee by the name of Katherine Who is beyond nice I want to tell you about my experience. I had 3-11-26 . We pull up through the drive-through and Katherine is there to take our order. She greeted us with a friendly smile. She was very pleasant just overall absolutely amazing when it came time to pay my friend was buying lunch this day and his cards. None of his cards actually were going through. He didn’t have cash on him. I didn’t have cash. I left my wallet at home My Daughter‘s in the back of the car saying I want my french fries I want my french fries and I told her oh my God I’m so sorry I was so embarrassed. It’s never happened before I said just cancel the order. She said oh no, it’s fine. It would be my pleasure and she just took it upon herself and paid for our food. I could not believe this. I was so embarrassed but yet so grateful I called at Chick-fil-A to inform the manager what she did and I just can’t believe this she needs rewarded a raise something I called the manager and I asked if I could give her a tip. I told her I was on my way back up to the Chick-fil-A after picking up the other kids from school and getting gas and everything and I told her I had cash in the hand. She was like no we’re not allowed to accept tips but the manager was very grateful end up crying to her on the phone because this just never happened but Katherine was absolutely amazing. You have a great team member on your team, please keep her.💕 The order I placed through the drive-through the name was under Oakley. once again, please thank her for me and please tell her she did a wonderful job and definitely made my day. I will never forget this once again thank you.
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
What are the regular operating hours for Chick-fil-A in Massillon?
The Chick-fil-A in Massillon is open Monday to Saturday from 6:30 AM to 10:00 PM and is closed on Sundays.
Is Chick-fil-A in Massillon open on Sundays or major holidays?
No, this Chick-fil-A location is closed on Sundays and also closed on holidays like Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On other holidays such as Nov 28, Dec 24, Dec 31, and Jan 1, it operates from 6:30 AM to 9:00 PM.
Does Chick-fil-A accept reservations?
No, Chick-fil-A does not accept reservations at this location.
What dining and ordering options are available at the Chick-fil-A Massillon?
Customers can dine in, use the drive-thru, order takeout, place curbside pickup orders, or opt for delivery services.
How can I place a Chick-fil-A delivery order for the Massillon location?
You can order delivery through the Chick-fil-A App or the website delivery link: https://order.chick-fil-a.com/delivery/address?utm_campaign=GM_NAT_mobile-ordering_none_mar_25&utm_source=google&utm_medium=web.
Does Chick-fil-A Massillon have a drive-thru and what are its hours?
Yes, it has a drive-thru open Monday through Saturday from 6:30 AM to 10:00 PM and closed on Sundays.
What popular menu items does Chick-fil-A Massillon offer?
Favorites include the Chick-fil-A Chicken Sandwich, gluten-free Grilled Nuggets, Waffle Fries, salads, breakfast items like Chick-n-Minis™, and cold-brewed iced coffee. Seasonal items like the Pretzel Cheddar Club and Cherry Berry beverages are also available.
Which nearby locations can I visit before or after dining at Chick-fil-A Massillon?
Nearby you can visit Food options like Panda Express and Subway, shop at Fishers Foods grocery store or P.S. Cook's discount and grocery store, and enjoy activities at Studio 136 Dance Center.
Is there convenient banking near Chick-fil-A Massillon?
Yes, multiple nearby banks including U.S. Bank, US Bank, and Consumers National Bank are close to Chick-fil-A for any banking needs.
How can nearby public transportation or facilities help me get to Chick-fil-A Massillon?
While specific transit stations are not listed, Chick-fil-A is located at 2280 Lincoln Way E, Massillon, OH near various stores and services such as AutoZone and GetGo gas station, offering convenient parking and fueling options for visitors.
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