Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
941 reviews
5 stars
321
4 stars
226
3 stars
137
2 stars
74
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and poor service, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or stale food, incorrect orders, and overall dissatisfaction with the food quality.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, and a lack of attention to cleanliness in the dining area.
Staffing Problems
Frequent mentions of understaffing and employees being untrained or unprofessional contributed to negative experiences.
Mixed Experiences
While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
- MSMegan StamperDec 13, 20251.0Shouldn't have to pull up and wait 15 mins for two biggie bags.
- JWJarred WilkinsNov 23, 20252.0Never very fast. French fries are usually luke warm, especially given the wait time. Can never be fast at this location.
- BBBbbb BellaNov 16, 20255.0Food was good and fresh, Delcy at the window was very pleasant.
- JJJessiacNov 15, 20255.0great place!! Would recommend! Customer service is great and food is always fresh like a the cinnamon pull apart
- AGAlexia GrushonNov 15, 20251.0If I could, I would leave zero stars I ordered three sandwiches and chicken nuggets and they told me I could only have three of the tiniest ketchup packets in the world and gave me attitude when I asked for more and I will never be coming back thanks
Frequently Asked Questions About Wendy's
Is 618 Mason/Montgy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours of this Wendy's location?
This Wendy's in Mason, OH is open daily from 6:30 AM to midnight.
Does this Wendy’s have a drive-thru service?
Yes, the Mason Wendy’s offers drive-thru service every day from 6:30 AM to midnight.
Is breakfast served at the Wendy’s located at 9812 Escort Drive?
Yes, this Wendy’s location serves breakfast including combos, sandwiches, coffee, and sides.
How can I order food from this Wendy’s?
You can order online via the Wendy’s app or at order.wendys.com, selecting this location for pickup or delivery where available.
What payment methods are accepted at this Wendy’s?
This location accepts American Express, Visa, Mastercard, Discover, and cash payments.
How can I contact the Mason Wendy’s for questions or feedback?
You can call them directly at (513) 331-2338 or reach out through Wendy’s Customer Care online via live chat or survey.
Are gift cards available at this Wendy’s location?
Yes, gift cards can be purchased in-restaurant, online, or at various retailers, with balance checks available online.
What nearby restaurants can I visit before or after dining at Wendy’s?
Nearby dining options include Hooters, Skyline Chili, Popeyes Louisiana Kitchen, Waffle House, Olive Garden Italian Restaurant, and Cracker Barrel Old Country Store.
What hotels are close to the Wendy’s at 9812 Escort Drive in Mason?
Nearby hotels include Quality Inn, La Quinta Inn and Suites by Wyndham Cincinnati NE - Mason, La Quinta Inn & Suites Cincinnati Northeast, Mason Inn, and Drury Inn & Suites Cincinnati Northeast Mason.
Where can I fuel up or get automotive services near this Wendy’s?
You can find gas stations like BP, Shell, and Mason-Marathon Gas Station nearby, as well as automotive services like Monro Auto Service and Tire Centers and NAPA Auto Parts.