Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
938 reviews
5 stars
320
4 stars
225
3 stars
137
2 stars
73
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, unresponsive staff, and rude interactions at both the drive-thru and counter.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about incorrect orders and unsatisfactory meal quality.
Staffing Problems
Several customers noted that the restaurant appeared understaffed, leading to delays and poor service.
Cleanliness Concerns
Some reviews highlighted unsanitary conditions and a lack of proper hygiene among staff.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating inconsistency in performance.
- JJJessiacNov 15, 20255.0great place!! Would recommend! Customer service is great and food is always fresh like a the cinnamon pull apart
- AGAlexia GrushonNov 15, 20251.0If I could, I would leave zero stars I ordered three sandwiches and chicken nuggets and they told me I could only have three of the tiniest ketchup packets in the world and gave me attitude when I asked for more and I will never be coming back thanks
- LALaura AdamsNov 8, 20251.0Didn't even order food because I went in and the bathroom was nasty and no toilet paper in either stall. Do you know how long it would take for all the toilet paper to be used? The big rolls. Do better. Clean the toilets now and then.
- EKElliot KraftNov 4, 20252.0This Wendy's location has really gone down hill recently. I've gone here about 5 times in the past month and, I kid you not, every single time I just sat at the drive thru for a good 5+ minutes before having my order taken, despite my vocal attempts at alerting the employees to my presence and the fact that I was the only person there. Employees are always "meh" or just straight up rude. Nuggets and fries are pretty much always stale and lukewarm. Employees sometimes forget to put a spoon or straw in my bag when I order a drink or frosty. Would not recommend this location.
- AAAmberOct 28, 20251.0Don't be in customer service if you can't be polite and positive in your roll, I'd suggest to get a factory job. Just left on Tuesday October 28th, at 315. Whoever was working the window and taking orders needs to be retrained. Sad part is he looked like a manager so doubt they care!!
Frequently Asked Questions About Wendy's
Is 618 Mason/Montgy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mason, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mason, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (513) 331-2338.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 618 Mason/Montgy Wendy’s serve breakfast?
Yes, this Wendy’s location in Mason, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours of this Wendy's location?
This Wendy's in Mason, OH is open daily from 6:30 AM to midnight.
Does this Wendy’s have a drive-thru service?
Yes, the Mason Wendy’s offers drive-thru service every day from 6:30 AM to midnight.
Is breakfast served at the Wendy’s located at 9812 Escort Drive?
Yes, this Wendy’s location serves breakfast including combos, sandwiches, coffee, and sides.
How can I order food from this Wendy’s?
You can order online via the Wendy’s app or at order.wendys.com, selecting this location for pickup or delivery where available.
What payment methods are accepted at this Wendy’s?
This location accepts American Express, Visa, Mastercard, Discover, and cash payments.
How can I contact the Mason Wendy’s for questions or feedback?
You can call them directly at (513) 331-2338 or reach out through Wendy’s Customer Care online via live chat or survey.
Are gift cards available at this Wendy’s location?
Yes, gift cards can be purchased in-restaurant, online, or at various retailers, with balance checks available online.
What nearby restaurants can I visit before or after dining at Wendy’s?
Nearby dining options include Hooters, Skyline Chili, Popeyes Louisiana Kitchen, Waffle House, Olive Garden Italian Restaurant, and Cracker Barrel Old Country Store.
What hotels are close to the Wendy’s at 9812 Escort Drive in Mason?
Nearby hotels include Quality Inn, La Quinta Inn and Suites by Wyndham Cincinnati NE - Mason, La Quinta Inn & Suites Cincinnati Northeast, Mason Inn, and Drury Inn & Suites Cincinnati Northeast Mason.
Where can I fuel up or get automotive services near this Wendy’s?
You can find gas stations like BP, Shell, and Mason-Marathon Gas Station nearby, as well as automotive services like Monro Auto Service and Tire Centers and NAPA Auto Parts.